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Accounting & Reporting14
Job Aids
CCC ONE Consumer Payments – Clearent Paylink
Clearent Paylink – Consumer Payments
Clearent Empower Surcharges
Clearent Receipts Report Surcharge
Create Reporting Groups
Payment FAQs
Payments Journey
Payment Device Registration
Payment Device Usage
Payment Voids & Refunds
Shop View
MSO Manager Scorecard
UpdatePlus Reports
CCC® DMS Dashboard
CCC® DMS Activity
CCC® Dealer Management Reports
Demos
Accounts Payable Invoice Audit
Accounts Receivable Overview
CCC Payroll
Create Receipt
Indicators Dashboard
Indicators Report
Shop View

Customer Experience27
Job Aids
CCC® Amplify – Public Website
Lobby Check-In App Setup
Lobby Customer Exp Workflow
Communicate with Customers
Customer Experience Dashboard - Triggers
Rental Car
UpdatePlus Alerts
UpdatePlus 2.0 Configuration
UpdatePlus Enhancements
UpdatePlus Quick Reference Guide EST
UpdatePlus – Promise Date Saying In Progress (EST)
UpdatePlus Quick Reference Guide RW
UpdatePlus – Promise Date Saying In Progress (RW)
UpdatePlus Reports
UpdatePlus Enable Web View
UpdatePlus Setup
UpdatePlus Triggers
CCC® UpdatePlus – Mid-repair Survey
Demos
CCC® Engage
Carwise® Online Appointments
Carwise® Setup
Customer Communications & Notes
Lobby Demo
Repair Status for Carwise®
Shop Finder for Carwise®
UpdatePlus Appointments
UpdatePlus for Est
UpdatePlus for RW
UpdatePlus Setup Demo
Web View

Production & Labor25
Job Aids
Add Estimate Lines to Checklist
Add Notes & Photos to Checklist
Central Review Queue
Change Checklist Display Order
Complete a Direct Checklist
Converting an RO in a Checklist
Customize Checklist Repair Phases
Convert Repair Order
Documenting Warning Lights & Checklists
Final Bill Indicator
General Advanced Elements for Direct Checklists
Install Timecard
Move Checklist Items
Notes
Overtime Allocations
Prior Damage & Checklists
Repair Status Updates
Repair Plan Sync
Demos
Convert Repair Order Demo
Final Bill Indicator
Set up Automatic Flags for Labor Hours
Labor Assignments
Labor Management
Production Management
Repair Plan Overview

Calendar & Scheduling9
Job Aids
Carwise® Appointment Plugins
Contact Center Guide
DRP Invite Response
How to Use Shop Scheduling
Shop Scheduling Configuration
Insurance Scheduling Configuration
Demos
Appointment Scheduling
Task Management
UpdatePlus Appointments

Parts Management18
Job Aids
Add ARO Vendors
Add Rates
Add RPS Suppliers
Adding Parts in MyPriceLink
Adding & Ordering OEM Tires in CCC® Estimating
Desktop Shopping
Electronic Parts Ordering
Enhanced Parts Checkout
Manual Purchase Order
Order Confirmation
Parts Procurement
Parts Share for Shops
Reorder Part
CCC® Estimating – Sourcing Alternative Parts
Supplier Messages
Tax Rate Setup for High Dollar Parts
Tax Rate Setup for Parts Labor
Using the Glass Database
Vendor Chat for Two-Way Communications
Demos
Advisor Report
Desktop Shopping
Electronic Parts Ordering
Parts Returns
Parts Tab
Sales Adjustments

OEM Network Management3
Job Aids
Accepting OEM Invitations
Accessing Service Information System (SIS)
Centralized OEM Invites
Accessing Audit Results

Setup & Configuration38
Job Aids
Installation Guide
Vendor Configuration in CCC ONE
Add ARO Vendors
Adding/Removing EMS Paths
Add Rates
Add RPS Suppliers
Add Valuation User IDs
Bumper Refinish Labor Prompt
Carwise® Appointment Plugin Setup
Carwise® Chatbot
Carwise® Photo Estimate Plugin Setup
Lobby Check-in App Setup
Claim Office Profile Disclaimer Updates
Configure File Import
Configure Notification Groups
Configure Work Hours
Contact Center Configuration
Copy Claim Office Profile
Create a New Employee
Enable DRP Invites
Importing Part Code Tables in Repair Workflow
Location Settings
Open Shop Opt Out
Setup PDR
Register Diagnostic Device
Security Roles
Shop Scheduling Configuration
Tax Rate Setup for High Dollar Parts
Tax Rate Setup for Parts Labor
Working with Teams
Touch Installation Guide
UpdatePlus 2.0 Configuration
UpdatePlus Setup
CCC® Engage – Repair Cost Prediction
Demos
Add Profile
Carwise® Profile Setup
Open Shop Setup
Set Priorities
UpdatePlus Setup Demo
Web View