Accept Opportunity (Coming Soon)
This demonstration describes the steps for accepting an opportunity.
Add Estimate Lines to Checklist
This job aid describes how to add estimate lines to your Direct Checklist.
Add Notes & Photos to Checklist
This job aid describes how to add notes and photos to a Direct Checklist.
Adding Parts with MyPriceLink
This job aid describes how to access MyPriceLink OEM part prices while adding estimate lines.
Advisor Report
This demonstration describes the process for creating an Advisor Report and how to use it in the workfile.
AKZO™ Data Interface
This job aid explains how to set up a Data Interface for AKZO™.
Assignment Retrieval
This job aid describes the three ways to identify new assignments: Assignment Notification popup, Assignment Message, and New Workfile.
Attachment Tab Updates
This job aid explains how to use the Attachments tab, including adding attachments, editing images, send attachments, and adding attachments to a closed workfile.
Automatic Job Numbering
This job aid describes how to configure and use automatic job numbering on Estimating-only workfiles.
Central Review Queue
This job aid describes how to use the Central Review Queue for reviewing workfiles prior to upload.
Change Checklist Display Order
This job aid describes how to change the Direct Checklist display order.
Complete a Direct Checklist
This job aid describes how to complete a Direct Checklist.
Converting an RO in a Checklist
This job aid describes how to convert an RO using Direct Checklist.
Customize Checklist Repair Phases
This job aid describes how to customize repair phases in a Direct Checklist.
Change Request Demo
This demonstration provides a review of the steps in processing a Change Request from an Insurer's reinspection.
Change Request
This job aid explains how to handle an insurer’s Change Request asking for changes to an existing Estimate or Supplement.
Compare Demo
This demo explains how to use Compare to select the best part type when adding a line to repair or replace parts.
Compare Job Aid
This job aid explains how to use Compare to select the best part type when adding a line to repair or replace parts.
Convert Repair Order Demo
This demonstration shows you how to convert an opportunity to a repair order.
Convert Repair Order
This job aid shows you how to convert an opportunity to a repair order.
Copy Claim Office Profiles
This job aid describes how to duplicate an Insurer's Claim Office Profile or bulk copy profiles.
Create Repair Plan
This job aid reviews the steps for adding a Repair Plan to a workfile.
Diagnostic Scan Best Practices
This job aid provides best practices for using the Vehicle Diagnostics MOTOR group and adding scan information to your estimate.
Documenting Warning Lights & Checklists
This job aid describes how to document warning lights in a Direct Checklist.
DRP Invite Response
This job aid describes what the DRP invitation is and how to respond to the request.
DRP Invite Response Quick Look
This infographic provides a quick look how to handle DRP invitations from the insurers.
View and Apply DPR Invites
This job aid describes how to view and apply a DRP Invite.
Estimate Share From Insurance Appraiser
This job aid describes the process a repair facility with CCC® Estimating uses to request an Estimate Share workfile written by an Insurance appraiser.
Estimate Share With Non-CCC Repair Facilities
This job aid describes the process a repair facility without a CCC® Estimating license uses to request an Estimate Share claim assignment written by an Insurance appraiser or a shop with Estimating.
Estimate Share With Other CCC Repair Facilities
This job aid describes the process a repair facility uses to request a workfile copy for an Estimate of Record written by another repair facility.
Estimating Guided Tour
This demonstration provides a tour of the estimating workfile.
Estimate Writing Basics
This demonstration provides an overview of the basics of writing estimates.
Final Bill Indicator
This demonstration provides the steps for adding the Final Bill Indicator when it is a required standard Events for locking a workfile.
Final Bill Indicator
This job aid describes how to add the Final Bill Indicator when it is one of the required standard Events for locking a workfile.
General Advanced Elements for Direct Checklists
This job aid describes the general Advanced Elements available for Direct Checklists.
Import Workfile Copy
This job aid describes how to import a workfile copy from CCC and from disk.
Insurance Profile Refresh
This job aid describes how to manually trigger an Insurance Profile update by editing and saving that profile.
Move Checklist Items
This job aid describes how to move a Direct Checklist item to another repair phase.
Photo Estimate Demo
This demonstration explains how to use Photo Estimate with your customers.
Photo Estimate
This job aid describes how to use the Photo Estimate app to provide a fast, online photo-based estimate option for your customers without having to come to the shop.
Prior Damage & Checklists
This job aid describes how to handle prior damage when using a Direct Checklist.
Manage Work
This demonstration provides some quick tips for managing your work. For Estimating-only users.
Merge Assignment
This job aid describes how to merge an existing Workfile with an Insurance Company Assignment.
Notes Tab
This job aid describes how to add notes to a workfile.
Open Shop Merge Assignment
This job aid describes how to merge an existing Workfile with an Open Shop Assignment.
Open Shop Opt Out
This job aid describes how to opt out of an Open Shop Assignment.
Parts Tab (Coming Soon)
This demonstration describes how to use the Parts tab.
Photo Estimate
This job aid describes how to use Photo Estimate - a quick way for consumers to request an estimate using the Photo Estimate plugin.
PPG Paint Manager™ Data Interface
This job aid describes how to set up an interface between the PPG Paint Manager and the estimating system.
PreDefined Events (Coming Soon)
This demonstration shows how to use PreDefined Events when updating the Events tab.
Quick Chat
CCC Quick Chat allows 2-way communication between insurance companies and repair facilities through the CCC ONE Desktop application, cccone.com, and CCC® Mobile.
CCC® Quick Valuation for Shops
This job aid explains how to use the QuickVal app to capture photos and video of a potential total loss vehicle, document it's condition, and review or edit the vehicle’s options.
Receive Messages
This job aid explains three ways to view Autoverse messages when they are sent from Insurance Companies to Repair Facilities.
Rental Car Feature (Est. & RW)
This job aid describes how to enable and use the Rental Agency feature in CCC ONE.
Repair Methods
This demonstration shows how to use the Repair Methods feature when writing an estimate.
Repair Plan Overview (Coming Soon)
This demonstration provides an overview of the Repair Plan.
Repair Workflow Overview
This demonstration provides an overview of workflow from opportunity to close.
Request Estimate Copy
This job aid describes how to handle an "Owner Obtained estimate" request from the Insurer.
Request Valuation
This job aid explains how to Submit a Valuation Request from a Workfile.
Review Parts Status (Coming Soon)
This demonstration provides an overview of how to review part status for a workfile.
RO Delivery & Close
This demonstration shows how to perform a final reconcilation, final vehicle delivery, and how to close the RO.
Set Priority (Coming Soon)
This demonstration shows how to set workfile priority.
Sort Workfile View
This job aid explains how to add, remove, and reorder columns and sort by columns in the Workfiles view.
Supplement Assignments
This job aid explains how to work with Supplement Assignments.
Task Management
This demonstration provides an overview of how to manage your tasks on a workfile.
Tax Rate Setup for High Dollar Parts
This job aid shows how to set the tax rate for high dollar parts.
Tax Rate Setup for Parts Labor
This demonstration shows how to set workfile priority.
Touch Installation Guide
This install guide shows you how to properly install and setup Touch.
Touch Interactive Demo
This interactive presentation shows key features of the Touch application.
Uploading PDFs
This job aid describes how to upload a PDF.
Using eSignature in Touch
This job aid describes how to use the ESignature feature.
Using Glass Database
This job aid describes how to use the Glass Database when adding estimate lines.
Using Photo Timestamp in Touch
This job aid describes how to use Photo Timestamping.
Vehicle Out Date Changes (Coming Soon)
This demonstration shows how to make Vehicle Out date changes.
Workfiles Overview - EST (Coming Soon)
This demonstration provides a Workfiles Overview for Estimating-only users.
Workfiles Overview - RW (Coming Soon)
This demonstration provides an overview of the Repair Workflow Workfiles view.