Installation Guide
This document provides step-by-step instructions for installing CCC® Estimating.
28 pages Action Center Vendor Configuration
This job aid describes how to use the Action Center to update vendors.
Add ARO Vendors
This job aid describes how to add aftermarket, optional OEM, and reconditioned vendors.
Add New Profiles
This job aid describes how to add new profiles to your desktop application.
Add New Profile
This demonstration explains how to add a new claim office profile and provides an overview of profile setup.
Add Rates
This job aid explains how to add a rate category.
Add RPS Suppliers
This job aid explains how to add Recycled Parts Services (RPS) suppliers to a Repair Facility’s profile.
Add Valuation User ID
This job aid explains how to add a CCC® Valuation User ID.
Bumper Refinish Labor Prompt
This job aid explains how to update the Bumper Refinish Labor prompt in your Shop profile.
Carwise® Appointments Plug In Setup
This job aid describes how to add the Carwise® Appointment Plugin to your shop website.
Carwise® Photo Estimate Plug In Setup
This job aid describes how to add the Carwise® Photo Estimate Plugin to your shop website so that you can offer online estimating to your customers.
Carwise® Setup
This demonstration explains how to configure your shop for Carwise®.
Lobby Check-in App Setup
This job aid describes how to set up CCC® Lobby on your Windows 10 device.
Claim Office Profile Disclaimer Updates
This job aid explains how to update your DRP Program Claim Office Profile Disclaimers.
Configure File Import
This job aid describes how to configure your File Import settings.
Configure Notification Groups
This job aid explains how to set up and configure notification groups so that assignment notifications and messages are delivered to specific users for specific carriers.
Configure Work Hours
This job aid describes how to configure employee work hours.
Contact Center Configuration
This job aid describes how Contact Center works, its features and functionality.
Copy Claim Office Profile
This job aid explains how to duplicate a Claim Office Profile through copy and bulk copy procedures.
Create a New Employee
This job aid describes how to add a new employee into the system for assignment.
Enable DRP Invites
This job aid describes how to enable the ability to view DRP Invites in the My Work Dashboard.
Install TimeCard
This job aid describes how to use the timecard feature.
Location Settings
This series of job aids shows how to work with Location Settings for multi-store Repair Facilities.
Open Shop Opt Out
This job aid explains how to opt out of working on an Open Shop Assignment.
Open Shop Setup
This website contains instructions and videos that explain how to set up Open Shop.
PDR Setup
This job aid describes the process of setting up and configuring PDR Matrix tables and PDR usage best practices.
Photo Estimate
This job aid describes how to use Photo Estimate - a quick way for consumers to request an estimate using the Photo Estimate plugin.
Profile Overview
This job aid provides an overview of the various types of profiles that you will need to setup and maintain when writing estimates.
Register Diagnostic Device
This job aid describes how to register your diagnostic scanning device for use while writing the estimate.
Repair Sync
This job aid shows set up synced Repair Plan events.
Security Roles
This job aid shows how to work with Security Roles.
Shop Scheduling Configuration
This job aid describes how to configure your system to receive appointments from specific Insurance Companies.
Centralized Tax Profile Configuration
This Job Aid discusses how to configure tax profiles in cccone.com.
Tax Rate Setup for High Dollar Parts
This job aid explains how to update your Repair Facility profile to reflect appropriate sales tax rates to account for areas that require individual high dollar parts to be taxed at a different tax rate with tax tiers.
Tax Rate Setup for Parts & Labor
This job aid explains how to update your Repair Facility profile to reflect tax rates to comply with complex local option tiers for certain areas of the country.
Working with Teams
This series of job aids shows how to create and maintain teams.
Touch Installation Guide
This job aid explains the procedures needed to successfully install CCC® Touch on your tablet.
UpdatePlus 2.0 Configuration
This job aid explains the new features included in UpdatePlus 2.0 release.
UpdatePlus Setup Demo
This demonstration shows how to enable UpdatePlus to provide real-time status updates to your customer, set up data sharing with specific Insurance Companies for CSI, and set up real-time sharing with your customers using Carwise®.
Update Plus Setup
This job aid explains how to properly enable and set up CCC® UpdatePlus to provide real-time status updates to your customers via email or SMS text messaging and data share with Insurers.
Web View
This demonstration explains how to enable the ability to send your customers a URL to the web version of their estimate via email or text.