Carwise® Online Appointments Demo
This demonstration describes how to use Carwise® Appointments with your desktop calendar.
Carwise® Setup
This demonstration describes how to use Carwise® to update your Repair Facility's information.
Lobby Check-in App Setup
This job aid describes how to set up CCC® Lobby on your Windows 10 device.
Lobby Demo
This demonstration explains how to use CCC® Lobby with your customers.
Lobby Customer Exp Workflow
This job aid explains how a customer can interact with CCC ONE® Lobby.
Communicate with Customers
This job aid explains how to set up message templates, identify the primary customer contact and send texts or emails from the Customer Experience Dashboard.
Customer Communications & Notes
This demonstration explains how to use the Customer Experience Dashboard, Contact Customer, and explains Note Types.
Customer Exp Dashboard - Triggers
This job aid identifies the status triggers that move Workfiles and ROs from one section to another and describes most common "To Do" items.
Import Customer Database
This job aid explains how to locate and import the Customer Database.
Rental Car
This job aid describes how to enable and use the Rental Agency feature.
Repair Status for Carwise®
This webpage provides information and resources to assist with Getting Started with Carwise® Repair Status.
Repair Sync
This job aid shows set up synced Repair Plan events.
Shop Finder for Carwise®
This page contains additional information and resources for how to get started with Carwise® Shop Finder.
UpdatePlus Alerts
This job aid explains the requirements for and explains how to configure UpdatePlus alerts for your account.
UpdatePlus Appointments
This demonstration explains how to create UpdatePlus Appointments.
UpdatePlus 2.0 Configuration
This job aid explains how to enable Appointments and use UpdatePlus with Contact Center.
UpdatePlus Enhancements
This job aid outlines the recent enhancements made to CCC® Update Plus.
UpdatePlus for EST
This demonstration explains how to use CCC® Update Plus within CCC® Estimating.
UpdatePlus Quick Ref. Guide EST
This job aid explains how to add Customer Contact Information and Event Dates for Repair Status Updates in CCC® Estimating.
UpdatePlus Quick Ref. Guide RW
This job aid explains how to add Customer Contact Information and Milestone Dates for Repair Status Updates in CCC® Repair Workflow.
UpdatePlus for RW
This demonstration explains how to use CCC® UpdatePlus within CCC® Repair Workflow.
UpdatePlus Reports
This job aid describes how to access and setup UpdatePlus Reports and includes a short description of each report.
UpdatePlus Setup Demo
This demonstration explains how to properly enable CCC® UpdatePlus, set up data sharing with specific Insurance Companies for CSI surveys and set up real time sharing with your customers.
UpdatePlus Setup
This job aid describes how to properly enable and set up CCC® UpdatePlus to provide real time status updates to your customers via email or SMS text messaging.
UpdatePlus Triggers
This job aid provides a list of the triggers that UpdatePlus uses to send messages to customers.
Web Estimate
This demonstration shows how to enable the ability to send your customer a URL to the web version of their estimate via email or text message.