Learning Mobile Solutions
Quick Estimate is a mobile application for iOS and Android devices that was developed by CCC® for Insurance Carriers and their customers. The application allows customers to capture and upload photos of vehicle damage and, in turn, to receive and view their estimate. Click the links below to view job aids specific to Quick Estimate and other CCC® Mobile products. A description of each item is included for your reference.
Job Aids - Mobile Apps
| Name | Description |
|---|---|
| CCC® Inspection Scheduling | This job aid details how a consumer uses the Inspection Scheduling web app to search for drive-in facilities and schedule an inspection appointment. |
| CCC® Mobile Appraiser | This job aid explains how to use the Mobile Appraiser app and how it wirelessly syncs with CCC ONE® Estimating. |
| CCC® Mobile Appraiser Pro with Field STP | The CCC® Mobile Appraiser Pro with Field STP product for staff users is a native application which can be used to capture vehicle damage photos of Field Assignments and Drive In Assignments. |
| CCC® Mobile Appraiser Pro with Smart Estimate | The CCC® Mobile Appraiser Pro product for staff users is a native application which can be used to capture vehicle damage photos of Field Assignments and Drive In Assignments. |
| CCC® Quick Estimate - FAQ | These Frequently Asked Questions (FAQ) answers questions regarding the Quick Estimate - Native Application. |
| CCC® Quick Estimate - HTML5 Mobile Application |
The Quick Estimate web app allows a consumer to quickly and conveniently submit photos to their carrier through their device’s web browser and to receive an estimate without having to install an app onto their mobile device. |
| CCC® Quick Estimate - Mobile Application | Quick Estimate is a mobile application for iOS and Android devices that was developed by CCC® for Insurance Carriers and their customers. |
| CCC® Quick Estimate - Quick Valuation | CCC® Quick Estimate allows claimants to capture and submit to their insurance carrier photos, video, and/or a 3D image of vehicle damage. This document applies to both the CCC® Quick Estimate native app and CCC® Quick Estimate HTML5 web application. |
| CCC® Quick Estimate – CRV | The Quick Estimate HTML5 web application for Commercial & Recreational Vehicles (CRV) allows claimants to capture photos of their damaged vehicle(s) and submit these photos to their insurance carrier. |
| CCC® Quick Estimate Application - Video Capture and Upload |
This job aid details the video capture process for the Quick Estimate Mobile application. |
| CCC® Quick Estimate for Non-Standard Vehicles | Quick Estimate for Non-Standard Vehicles is an HTML5 web-based application that allows a consumer to capture and submit photos of damaged "non-standard" vehicles/equipment, e.g. motorcycles, trailers, etc. |
| CCC® Quick Valuation - RF | This job aid explains how to use the app to capture and submit vehicle images and details to an insurance carrier. |
| CCC® Quick Valuation - Salvor | The CCC® Quick Valuation mobile application allows salvors to quickly and easily capture photos and an optional video of a total loss vehicle; in addition to documenting the vehicle’s condition, salvors can use the app to review and, if necessary, edit the vehicle’s options. |
| CCC® Quick Valuation – HTML5 Web Application | The CCC® Quick Valuation HTML5 web application can be utilized for vehicles that are possibly Total Loss vehicles. In this web application, claimants can capture and submit to their insurance carrier damage and vehicle condition photos as well as confirm vehicle options. This job aid explains how claimants use the Quick Valuation HTML5 web application to capture and submit vehicle photos and details to an insurance carrier. |
| CCC® Quick View | CCC® Quick View is an HTML5 web-based app for use by standard and non-standard insurance carriers, who can invite their customers or potential customers to use the app to capture and submit photos of their vehicle and select documents; carriers can then use these images for underwriting purposes and/or for possible fraud detection, e.g. to spot existing/prior damage. |
| CCC® Resolve - HTML5 Web Application | CCC® Resolve is an HTML5 web-based mobile application that allows a consumer whose vehicle is damaged in a catastrophe (or in another event deemed appropriate by a carrier) to capture and submit to their insurance carrier photos of their vehicle. |
| CCC® Resolve Mobile Application | CCC® Resolve is a mobile application that allows a consumer whose vehicle is damaged in a catastrophe to capture and submit to their insurance carrier photos and an optional video of their vehicle and to receive an estimate or total loss valuation. |
| CCC® Smart Claims – Quick Estimate Integration | This job aid describes how the Service uses photos submitted by consumers via the Quick Estimate mobile application to produce a recommendation. |
| First Look – Customer User Experience | The First Look mobile app allows customers to capture data and images as soon as the claim is created. |
| First Look Portal Invite | The purpose of the FNOL Invite is to allow carriers to use the CCC portal to send the text/email Invite or even generate the URL for accessing the First Look HTML5 App. This app provides consumers the ability to submit photos and perform self-service actions such as vehicle information and selection of repair options. |
| How to Use Quick Chat | This product allows carriers to exchange SMS and MMS messages with consumers in real-time and distribute mobile module products they are licensed for. |
| MAPRO What’s New (Q1 2025) | Mobile appraiser Pro (MAPRO) allows Insurance company users to access both field and drive-in assignments on their mobile device. |
Job Aids - Video Chat
| Name | Description |
|---|---|
| CCC Video Chat | CCC® Video Chat allows an insurance carrier representative to conduct a video and audio call with a consumer in real time; this allows the representative to see and capture images of the consumer’s vehicle even before a claim is filed. |
| Video Chat for CCC Quick Estimate and Virtual Inspection | Video Chat for Quick Estimate and Virtual Inspection allows an appraiser to communicate live with the consumer, view a live stream via the consumer’s phone/camera, and capture additional damage photos to aid in the completion of an estimate. |
Job Aids - Virtual Inspection & Tools
| Name | Description |
|---|---|
| CCC® Smart Red Flag Detection | CCC® Smart Red Flag Detection for the CCC® Portal leverages CCC’s incident and claim data along with AI technology to provide carriers with alerts and insights regarding potentially questionable claims. |
| Quick Valuation – Valuation Submission | This job aid explains how vehicle option modifications submitted via the Quick Valuation mobile application are displayed within the PPV Valuation Request in the CCC® Portal. |
| Red Flag Application | The Red Flag Application helps identify potentially questionable claims by checking them against five parameters. This job aid details how to view a claim’s Red Flag score via the Portal’s Claim Media Inspection Platform & how to run the Red Flag Report. |
| Virtual Inspection Platform | This job aid outlines the steps an appraiser follows to access and edit vehicle damage media submitted via the Quick Estimate mobile application. |
Job Aids - Reporting
| Name | Description |
|---|---|
| Quick Estimate Message Reporting | Insurance Carriers have access to several types of reports for the Quick Estimate Mobile Application through CCC® Portal. This job aid describes how to run and read two such reports: 1) Resend Email-SMS Messages and 2) Invite Messages Undelivered. |
| Quick Estimate Operational Reporting | Insurance Carriers have access to Operational Reporting for the Quick Estimate Mobile Application through CCC® Portal. |
| Quick Valuation Standalone Operational Reporting | Insurance Carriers have access to Quick Valuation Standalone Operational Reporting through the CCC Portal; the report contains details of Quick Valuation claims. This job aid shows you how to run, read, and save the report. |
| CCC® Inspection Scheduling Operational Reports | This document describes how to run CCC® Inspection Scheduling Operational Reports (Capacity and Conversion). |
| CCC® Quick Valuation RF Operational Reporting | Insurance Carriers have access to Quick Valuation RF Operational Reporting through the CCC Portal; the report contains details of Quick Valuation RF claims. This job aid shows you how to run, read, and save the report. |
| CCC® Mobile: CCC Resolve Operational Reporting | Insurance Carriers have access to CCC Resolve Operational Reporting through the CCC Portal; the report contains details of CCC Resolve claims. This job aid shows you how to run, read, and save the report. |
Job Aids - CCC ONE
| Name | Description |
|---|---|
| CCC® Quick Estimate Photo Assignments in CCC ONE® | This job aid explains how CCC ONE RF users access Quick Estimate Photo Assignments sent by an Insurance Carrier. |
| Online Photo Estimate Queue | Shops that have the CCOPE feature code will have access to a client feature deployment called “Enable Photo Estimate Centralized Queue”. This client feature deployment allows Photo Estimates for multiple locations to be viewed in a centralized area. |
E-Learning
| Name | Description |
|---|---|
| CCC® Mobile Appraiser Pro – with Field STP | This eLearning reviews how to use CCC® Mobile Appraiser Pro with Field STP to capture vehicle damage photos. This includes Straight Through Processing (STP) for AI supported estimates. |
| First Look - Customer User Experience | The First Look mobile app allows customers to capture data and images as soon as the claim is created. First Look guides the customer through the entire process, from capturing photos to setting up an appraisal. This e-learning reviews the customer user experience in the First Look app. |
| First Look - Customer User Experience (Video) | The First Look mobile app allows customers to capture data and images as soon as the claim is created. First Look guides the customer through the entire process, from capturing photos to setting up an appraisal. This overview video reviews the customer user experience in the First Look app. |
| Quick Estimate Demo |
This demo explains how to use the Quick Estimate mobile application, which allows customers to capture and submit photos of vehicle damage and, subsequently, receive and view their estimate. In addition to the photo capture workflow, this demo highlights video capture functionality; 3D capture is also available for Quick Estimate. Please refer to the relevant job aids above for more information. |
