Learning Smart Claims/ Smart Total Loss

Through an analysis of metadata and a single vehicle photo, the CCC Smart™ Claims and CCC Smart Total Loss™ service helps appraisers/adjusters determine if a damaged vehicle is a total loss. The photo can be uploaded by either a consumer or an appraiser/adjuster via several different channels.

Job Aids

Name	Description
Predictive Solutions Method of Inspection (PMOI)	CCC® Predictive MOI is a service integrated with the CCC® Portal that uses the CCC Smart™ Claims service to analyze a) information captured at FNOL along with b) a vehicle image uploaded by an Appraiser/Adjuster to generate a recommendation for how to first inspect a vehicle.​
CCC Smart Claims – Quick Estimate Integration	This job aid describes how the CCC Smart™ Claims service uses photos submitted by consumers via the Quick Estimate mobile application to produce a recommendation. (Please refer to the Quick Estimate Mobile Application job aid for more information on how to use the app.)
CCC Smart Claims – Response from Text	The Response from Text feature is one component of the CCC Smart™ Claims service. This job aid describes how a consumer responds to their invitation to submit a photo of vehicle damage via text message.​
CCC Smart Claims – Smart Total Loss HTML5	The Smart Total Loss HTML5 web-based application, which is accessible via desktop and laptop computers and on mobile devices, is one component of the CCC Smart™ Claims service. This job aid describes how to use the Smart Total Loss HTML5 desktop and mobile web apps.
CCC Smart Claims – Smart Total Loss SDK	The Smart Total Loss SDK is one component of the CCC Smart™ Claims service. Note: The images in this document are from a demo app; actual UI will vary.
Smart Total Loss Report	Insurance carriers subscribing to the CCC Smart Total Loss™ service can run the Smart Total Loss Report through the CCC Portal. The report contains information about claims sent through the Smart Total Loss channel.