This glossary has two groups: Attributes and Metrics. Each group contains categories. Select any category to see the Measures, Definitions, and Formulas.
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Attributes Group
Appraiser - Reviewer
| Measure | Definition | Formula |
|---|---|---|
| Actual Diff Negotiated Line Amt | The Actual Diff Line Total Amt where Negotiated Line Flag = Y.A negotiated Line is one that was originally requested to be added, changed or deleted in the Review. | -- |
| Actual Diff Total Amt | The difference between the Original Amt and the Supplement Amt. Corresponds to the Actual Difference value shown on the Estimate Review Compare Report. | -- |
| Measure | Definition | Formula |
Appraiser - Audit File Level Attributes
| Measure | Definition | Formula |
|---|---|---|
| Appraiser Type | Appraiser Type is a report selection option that facilitates the filtering of information to include only those files generated by Insurance Staff Appraisers and/or repair facilities, and/or independent appraisal companies. Selection of all three options will generate a total reflecting the combined results that will reflect the data from all files regardless of the appraiser type). Values include: Repair Facility; Staff Appraiser; Independent Appraiser. (Folder Path in CCC® Analytics: Attributes > Appraiser > Audit File Level) | -- |
Appraiser - Claim Level Attributes
| Measure | Definition | Formula |
|---|---|---|
| Appraiser | The Appraiser folder includes all staff appraisers, repair facilities, or independent appraisal companies that generated estimates or supplements for a given insurance company. The list will display the concatenated appraiser name and appraiser Login ID for staff appraisers. For repair facilities and independent appraiser companies, the list will display the companies’ names and will provide the sum total of all individual estimators’ work at each company. “Appraiser” denotes the appraiser that generated the original estimate of record; all data on subsequent supplements shall be tied back to the individual that wrote the original estimate of record. (Folder Path in CCC® Analytics: Attributes > Appraiser > Claim Level) | -- |
Appraiser - Reinspection File Level Attributes
| Measure | Definition | Formula |
|---|---|---|
| Appraiser State | The geographical state location of the appraiser. The Appraiser State is based on the address maintained for that repair facility or independent appraisal company, and by the claim office to which the staff appraiser’s Pathways license is tied or from which the non-Pathways appraiser received the appraisal assignment. (Folder Path in CCC® Analytics: Attributes > Appraiser > Reinspection File Level) | -- |
Claim Attributes
| Measure | Definition | Formula | ||||||
|---|---|---|---|---|---|---|---|---|
| Air Bag Deployed Code |
Identifies whether a file included replacement of a driver and/or passenger-side air bag. Values include: Air Bag Deployed No Air Bag Deployed Unknown Air Bag Source
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| Appraisal Source | Appraisal Sources facilitates the filtering of information to include only those claims/appraisals generated by Insurance Staff Appraisers (Internal) or only those claims/appraisals generated by External Appraisers (includes Claims/appraisals generated by repair facilities and independent appraisal companies). This option applies to Collision Estimating Reports only. (Folder Path in CCC® Analytics: Attributes > Claim) | -- | ||||||
| File Type | A claim attribute that denotes whether the file was an estimate of record file or supplement of record file. (Folder Path in CCC® Analytics: Attributes > Claim) | -- | ||||||
| Inspection Location |
The Inspection Location Type corresponds to the Site Type in the Admin tab within Pathways and is used to indicate the location where the vehicle was inspected for appraisal. This attribute applies only to Collision Estimating data. With the release of Pathways 4.1, functionality shall be added to identify the type of assignment being sent to repair facilities. This assignment type shall be incorporated into the “Inspection Locations” values to further define the method/location of inspection. Categories include the following:
(Folder Path in CCC® Analytics: Attributes > Claim) |
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| Loss Category |
Loss Category is the type of coverage for a particular claim. Valid loss categories include:
(Folder Path in CCC® Analytics: Attributes > Claim) |
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Claim Type Attributes
| Measure | Definition | Formula | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Claim Category | Claim Category is a grouping of Claim Type into Structural, Vehicle, Other or Unknown. (Folder Path in CCC® Analytics: Attributes > Claim Type) | -- | ||||||||||||||||
| Claim Type |
Claim Type is an attribute that reflects the type of claim appraised. Values include:
|
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| Claim Type Detail | Claim Type Detail is an attribute that gives more detail to the Claim Type. Values for "Vehicle" Claim Type include: Car, Other, Personal Property, Pickup, Specialty Car, Unknown, Utility Vehicle, and Van. (Folder Path in CCC® Analytics: Attributes > Claim Type) | -- |
Company Attributes
| Measure | Definition | Formula |
|---|---|---|
| Claim Office Branch Code | The alpha-numeric value assigned to claim office by the insurance company to identify that office with a code identifiable within their company. (Folder Path in CCC® Analytics: Attributes > Company) | -- |
| Company | This set of attributes that refer to the insuring company for whom estimates and supplements were generated. The prompt window within Analytics displays the hierarchy of the company as set up and maintained in CCC’s Front Office System. This hierarchy includes all locations to which data is tied, as well as all locations at levels above the lowest level locations. Levels within the hierarchy are identified as Level 2 through Level 6, with the Lowest Level Location reflecting the lowest level in a particular branch of a hierarchy to which data is tied. (Folder Path in CCC® Analytics: Attributes > Company) | -- |
| Desk Review Reinspection Cnt | Total count of reinspections completed where the reinspection type was identified as a desk review. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| Lowest Level Location | The name given to the insurance office location to which the data for a given appraisal/claim is tied. (Folder Path in CCC® Analytics: Attributes > Company) | -- |
Condition Attributes
| Measure | Definition | Formula | |||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Condition | The set of attributes such as Vehicle Driveable Flag, Primary Impacts, and Vehicle Age Groups, Vehicle Ages, and Condition Formats Used. (Folder Path in CCC® Analytics: Attributes > Condition) | -- | |||||||||||||||||||||||||||||||||
| Odometer Ranges |
Condition attribute defined by the vehicle odometer specified for the loss vehicle in the appraisal. Values include:
(Folder Path in CCC® Analytics: Attributes > Condition) |
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| Primary Impact |
For these attributes, primary points of impact have been grouped in these major groupings.
(Folder Path in CCC® Analytics: Attributes > Condition) |
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| Primary Impact Point |
A selection option when creating your own report that provides specific detail on claims/appraisals broken out by primary point of impact. This attribute applies only to Collision Estimating data. Subcategories include:
(Folder Path in CCC® Analytics: Attributes > Condition) |
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| Secondary Impact Point |
A selection option when creating your own report that provides specific detail on claims/appraisals broken out by primary point of impact.
(Folder Path in CCC® Analytics: Attributes > Condition) |
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| Vehicle Age | Vehicle Age is the age of the loss vehicle in years. For Collision Estimating data, vehicle age is based on the estimate start date minus vehicle model year. For Total Loss, vehicle age is based on the date the vehicle was submitted to CCC for valuation minus the vehicle model year. (Folder Path in CCC® Analytics: Attributes > Condition) | -- | |||||||||||||||||||||||||||||||||
| Vehicle Age Group |
Vehicle Age Group is a grouping of vehicles based on their vehicle ages. Categories include the following:
(Folder Path in CCC® Analytics: Attributes > Condition) |
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| Vehicle Condition | Vehicle Condition is an attribute within the Collision Estimating data that reflects whether the loss vehicle appraised is considered repairable or not. For staff and independent appraisers* using Pathways, the condition of a vehicle is based on the data entered in the Settlement page within the Summary tab of Pathways, or on the primary or secondary points of impact. Total Losses include where Type = Total Loss or primary or secondary impact points are tagged as Total Loss or Total Burn. Repairables include any files where Type = Repairable or Borderline, or where primary or secondary points of impact are not tagged as Total Loss or Total Burn. For repair facilities using Pathways, the condition of a vehicle is based on data entered in the primary or secondary points of impact. Total Losses include primary or secondary impact points tagged as Total Loss or Total Burn. Repairables include any files where primary or secondary impact points are not tagged as Total Loss or Total Burn. For non-Pathways appraisals, the condition of a vehicle is based on the total loss indicator or primary or secondary impact points populated in the EMS data. Total Losses include where TL Indicator = Yes or primary or secondary impact points are tagged as Total Loss or Total Burn. Repairables include any files where TL Indicator = No, or where primary or secondary points of impact are not tagged as Total Loss or Total Burn. If the points of impact are Not Entered or Primary Unknown, the vehicle condition is set to Unknown Repairable. * Any independent appraiser on Pathways 4.4 and prior need to use the primary or secondary impact point to tag a vehicle as a Total Loss. (Folder Path in CCC® Analytics: Attributes > Condition) |
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| Vehicle Driveable Flag |
The Vehicle Driveable Flag reflects the driveable status of the vehicle as captured on the Vehicle Tab within Pathways. The EMS data file does not include this attribute, so all non-Pathways appraisals will be set to Vehicle Driveable Flag = Unknown Driveable. Values include:
(Folder Path in CCC® Analytics: Attributes > Condition) |
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IMG - Reinspection Attributes
| Measure | Definition | Formula |
|---|---|---|
| Estimate Line | The line in the estimate/supplement for which an exception was noted in the reinspection. (Folder Path in CCC® Analytics: Attributes > IMG > Reinspection) | -- |
| Estimate Received Date | The date and time the reviewed estimate was completed and received by the Insurer. Date is available for IMG. Date is CST. (Folder Path in CCC® Analytics: Attributes > IMG > Reinspection) | -- |
| Line Estimate Version | Line level attribute that indicates the estimate version (e.g. E01, S01) that the line appears on. (Folder Path in CCC® Analytics: Attributes > IMG > Reinspection) | -- |
| Line Description | The description of the item identified requested for change by the reviewer. Corresponds to the Description value shown on the Estimate Review Compare Report. (Folder Path in CCC® Analytics: Attributes > IMG > Reinspection) | -- |
| Line Number | Line level attribute indicating the line number of the exception made in the review. Corresponds to Line Number value shown on the Estimate Review Compare Report. (Folder Path in CCC® Analytics: Attributes > IMG > Reinspection) | -- |
| Reinspection Complete Date | The date the reinspection report was locked. (Folder Path in CCC® Analytics: Attributes > IMG > Reinspection) | -- |
| Reinspection Start Date | The date the reinspector downloads the reinspection assignment. (Folder Path in CCC® Analytics: Attributes > IMG > Reinspection) | -- |
| Supplement Received Date | The date the supplement was received, corresponding to the date that the Estimate Compare was performed, and the date the Estimate Review Compare Report was produced. Date is CST. (Folder Path in CCC® Analytics: Attributes > IMG > Reinspection) | -- |
| Supplement Requested Date | Same as the Review Complete Date when the Review Action is Supplement Requested. Date is CST. (Folder Path in CCC® Analytics: Attributes > IMG > Reinspection) | -- |
Management Hierarchy Attributes
| Measure | Definition | Formula |
|---|---|---|
| Mgmt 1 Level 1 Desc | A hierarchical attribute within the Manager hierarchy that indicates the top level of the manager hierarchy set up for a customer. Also included are Mgmt 1 Levels 2 through 7. (Folder Path in CCC® Analytics: Attributes > Management Hierarchy) | -- |
| Mgmt 1 Lowest Level Desc | A hierarchical attribute within the Manager hierarchy that indicates the lowest level of the manager hierarchy set up for a customer. (Folder Path in CCC® Analytics: Attributes > Management Hierarchy) | -- |
MOI Attributes
| Measure | Definition | Formula |
|---|---|---|
| MOI Appraiser Type | Appraiser type of the last assignment before the estimate if that record exists, if it does not exist the data is taken from the estimate of record. This is used to help calculate the Method of Inspection. | -- |
| MOI Inspection Location | Inspection location of the last assignment before the estimate if that record exists, if it does not exist the data is taken from the estimate of record. This is used to help calculate the Method of Inspection. | -- |
| Inspection Type | Inspection type of the last assignment before the estimate if that record exists, if it does not exist the data is taken from the estimate of record. This is used to help calculate the Method of Inspection. | -- |
| Method of Inspection | Method of inspection is a mapped value from MOI Appraiser Type, MOI Inspection Location, and Inspection Type. Because the base attributes are pulled from the last assignment before the estimate (if it exists, if not values are mapped from the estimate of record) this value is also comes from the last assignment before the estimate if available. | -- |
Reinspection Attributes
| Measure | Definition | Formula |
|---|---|---|
| Agreement Reached Value | Reinspection attribute that supports the filtering of data based on whether or not a reinspection was marked as agreement reached. Values include: Agreement reached and Agreement not reached. (Folder Path in CCC® Analytics: Attributes > Reinspection) | -- |
| Change Type | Line level attribute that indicates whether the line was flagged for add, change or deletion in the review. A change type will also appear if the appraiser adds or removes a line that was not requested to be added or removed via the review. The values correspond to those listed in the Update column in the Lines section of the Estimate Review Compare Report. (Folder Path in CCC® Analytics: Attributes > Reinspection) | -- |
| Include Estimate and Supplement Value | Reinspection attribute that identifies whether the REI Original Total Cost of Repairs included only the estimate dollars or all supplement dollars as well. (Folder Path in CCC® Analytics: Attributes > Reinspection) | -- |
| Predictive Recommendation | The result of the FOCUS Predictive Review for the estimate being reviewed. Values are Very Low, Low, Medium, High, Very High. A value of None will exist for when Predictive Review was not performed on the estimate. (Folder Path in CCC® Analytics: Attributes > Reinspection) | -- |
| Reinspection Classification |
A reinspection attribute that identifies what category of reinspection completed. Classifications are generally defined at a company-wide level. In the Estimate Review application these values reflect those in the optional field called Classification in the Reinspection Details section of the Estimate Review. The selected value appears in the Reinspection Info section of the Estimate Review Report and Estimate Review Compare Report. (Folder Path in CCC® Analytics: Attributes > Reinspection) |
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| Reinspection Location Type |
A reinspection attribute that identifies rating of reinspection completed. Overall Rating values are generally defined at a company-wide level. In the Estimate Review application these values reflect those in the optional field called Overall Rating in the Reinspection Details section of the Estimate Review. The selected value appears in the Reinspection Info section of the Estimate Review Report and Estimate Review Compare Report. (Folder Path in CCC® Analytics: Attributes > Reinspection) |
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| Reinspection on Manual Estimate | A reinspection attribute that identifies whether the reinspection was generated on a manual appraisal or not. (Folder Path in CCC® Analytics: Attributes > Reinspection) | -- |
| Reinspection Overall Rating | A reinspection attribute that identifies rating of reinspection completed. Overall Rating values are generally defined at a company-wide level. (Folder Path in CCC® Analytics: Attributes > Reinspection) | -- |
| Reinspection Required | A reinspection attribute that identifies whether a reinspection was required or not. | -- |
| Reinspection Type |
A reinspection attribute that identifies what type of reinspection was completed. Types include: (Desk Review, Re-Reinspection, Total Loss, Field Reinspection, Ride-Along). In the Estimate Review application these values reflect those in the optional field called Reinspection Type in the Reinspection Details section of the Estimate Review. The selected value appears in the Reinspection Info section of the Estimate Review Report and Estimate Review Compare Report. (Folder Path in CCC® Analytics: Attributes > Reinspection) |
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| Repair State |
A reinspection attribute that identifies when the reinspection took place: workfile approval, before, during, or after the vehicle repairs were performed. This field is not available when the type is Desk Reinspection in Accumark application. In the Estimate Review application these values reflect those in the optional field called Performed, in the Reinspection Details section of the Estimate Review. The selected value appears in the Reinspection Info section of the Estimate Review Report and Estimate Review Compare Report. (Folder Path in CCC® Analytics: Attributes > Reinspection) |
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| Review Action | The Review Action is the action requested by the reviewer when performing the Review. The value corresponds to a value in the drop down menu on the Combined View tab in the Estimate Review application. Values include Supplement Requested, Document Only, Approve, Total Loss, and Escalated. (Folder Path in CCC® Analytics: Attributes > Reinspection) | -- |
| Review Category | Describes the category of requested change. Values include Parts, Labor, Paint, Body Supplies, Paint Supplies. Corresponds to the columns shown on the Estimate Review Compare Report. (Folder Path in CCC® Analytics: Attributes > Reinspection) | -- |
| Review Method | The Review Method indicates the application and method used to perform a Review or Reinspection. Values include Estimate Review Advanced, Estimate Review Basic, CCC ONE, Accumark Reinspection, Workfile Approval and AutoApprove. (Folder Path in CCC® Analytics: Attributes > Reinspection) | -- |
| Supplement Required | Count of reinspections for which the 'supplement required' flag was checked. (Folder Path in CCC® Analytics: Attributes > Reinspection) | -- |
Reinspection Exceptions Attributes
| Measure | Definition | Formula |
|---|---|---|
| Reinspection Exception Categories | Grouping of exceptions defined by your company. (Folder Path in CCC® Analytics: Attributes > Reinspection Exceptions) | -- |
| Reinspection Exception Codes | The code used within the reinspection tool for a specific item/issue documented in a reinspection. (Folder Path in CCC® Analytics: Attributes > Reinspection Exceptions) | -- |
| Reinspection Exceptions | Name for a specific item/issue documented in a reinspection. Reinspection exceptions are generally defined at a company-wide level. (Folder Path in CCC® Analytics: Attributes > Reinspection Exceptions) | -- |
Reinspection Reason Code Attributes
| Measure | Definition | Formula |
|---|---|---|
| Reason (1, 2, 3) | Line level attribute that describes the reason selected by the reviewer for the exception identified. There can be up to 3 reasons for each line. Corresponds to the reasons listed in italics under each line description in the Estimate Review Compare Report, Lines section. (Folder Path in CCC® Analytics: Attributes > Reinspection Reason Codes) | -- |
Reinspector Companies Attributes
| Measure | Definition | Formula |
|---|---|---|
| Total of All Reinspectors | A data attribute that can drilled on within a report to display the individual Reinspector. (Folder Path in CCC® Analytics: Attributes > Reinspector Companies) | -- |
Underwriting Company Attributes
| Measure | Description |
|---|---|
| Underwriting Company |
The assigned insurance company populated by the claim assignment. Commonly referred to Secondary Company. When populated the Underwriting Company is the insurance company on the estimate. When not populated, an assigned insurance company was not selected on the assignment. (Folder Path in CCC® Analytics: Attributes > Underwriting Company) |
Metrics Group
IMG - Reinspection Severity Metrics
| Measure | Definition | Formula |
|---|---|---|
| Total of All Reinspectors | A data attribute that can drilled on within a report to display the individual Reinspector. (Folder Path in CCC® Analytics: Attributes > Reinspector Companies) | -- |
Reinspection - Exception Detail Metrics
| Measure | Definition | Formula |
|---|---|---|
| Detail REI Exception Amt | The dollar amount associated with a specific exception identified during reinspection. (Folder Path in CCC® Analytics: Metrics > Reinspection > Exception Detail) | -- |
| Detail REI Exception Cnt | The number of times a specific exception was identified during reinspection. (Folder Path in CCC® Analytics: Metrics > Reinspection > Exception Detail) | -- |
| Detail REI Exception Corrected Amt | The ‘corrected amount’ for a specific exception identified during reinspections, net of any under-estimated or over-estimated amount from the original dollar amount. (Folder Path in CCC® Analytics: Metrics > Reinspection > Exception Detail) | -- |
| Detail REI Exception Dollar Exception Cnt | The number of times a specific exception had a dollar variance (under- or over-estimated amount) identified during reinspections. (Folder Path in CCC® Analytics: Metrics > Reinspection > Exception Detail) | -- |
| Detail REI Exception Original Amt | The original amount for a specific exception identified during reinspections, before any recalculation of the original amount of under-estimated or over-estimated amount has been applied. (Folder Path in CCC® Analytics: Metrics > Reinspection > Exception Detail) | -- |
| Detail REI Exception Rating Exception Cnt | The number of times a specific exception had a rating value identified during reinspections. (Folder Path in CCC® Analytics: Metrics > Reinspection > Exception Detail) | -- |
| Detail REI Exception Rating Weight Num | The sum of the rating weight number associated with a specific exception identified during reinspections. (Folder Path in CCC® Analytics: Metrics > Reinspection > Exception Detail) | -- |
Reinspection - Lines Severity Metrics
| Measure | Definition | Formula |
|---|---|---|
| Avg Actual Variance TCOR Amt | The average dollar variance between what was asked for in the review and what was actually returned in the supplement. (Folder Path in CCC® Analytics: Metrics > Reinspection > Lines > Severity) | Actual Variance Total Cost of Repair / Actual Supplement Cnt |
| Avg Expected Difference TCOR Amt | The average of the net change of all over-estimated and under-estimated reason (aka exception) amounts identified in reinspections. (Folder Path in CCC® Analytics: Metrics > Reinspection > Lines > Severity) | Expected Difference TCOR Amt / Rein Cnt |
| Line Actual Difference Amt | The difference between the Line Original Amt and the Line Supplement Amt. Corresponds to the Actual Difference value shown on the Estimate Review Compare Report. (Folder Path in CCC® Analytics: Metrics > Reinspection > Lines > Severity) | -- |
| Line Actual Total OverEst Amt | The under estimated amount of the line in a review. (Folder Path in CCC® Analytics: Metrics > Reinspection > Lines > Severity) | -- |
| Line Actual Total OverEst Amt | The sum of all over estimated lines in a returned supplement, across all exceptions identified in the review. (Folder Path in CCC® Analytics: Metrics > Reinspection > Lines > Severity) | -- |
| Line Actual Total UnderEst Amt | The sum of all under estimated amounts in a returned supplement, across all exceptions identified in the review. (Folder Path in CCC® Analytics: Metrics > Reinspection > Lines > Severity) | -- |
| Line Expected Diff Amt | The difference between the line original amt and the line review amt. Corresponds to the Expected Difference values shown on the Estimate Review Compare Report, Lines section. (Folder Path in CCC® Analytics: Metrics > Reinspection > Lines > Severity) | -- |
| Line Expected Total OverEst Amt | The over estimated amount of the line identified in a review. (Folder Path in CCC® Analytics: Metrics > Reinspection > Lines > Severity) | -- |
| Line Expected Total UnderEst Amt | The under estimated amount of the line in a review. (Folder Path in CCC® Analytics: Metrics > Reinspection > Lines > Severity) | -- |
| Line Original Amt | The original amount of the line identified for change in the review. Corresponds to the Original column values shown on the Estimate Review Compare Report, Lines section. (Folder Path in CCC® Analytics: Metrics > Reinspection > Lines > Severity) | -- |
| Line Review Amt | The corrected amount of the line identified in the review. Corresponds to the Review column values shown on the Estimate Review Compare Report, Lines section. (Folder Path in CCC® Analytics: Metrics > Reinspection > Lines > Severity) | -- |
| Line Supplement Amt | The actual amount for the line in the returned supplement. Corresponds to the Supplement column values shown on the Estimate Review Compare Report, Lines section. (Folder Path in CCC® Analytics: Metrics > Reinspection > Lines > Severity) | -- |
| Line Variance Amt | The line dollar variance between what was asked for in the review and what was actually returned in the supplement for the line. Corresponds to the Variance values shown in the Estimate Review Compare Report, Lines section. (Folder Path in CCC® Analytics: Metrics > Reinspection > Lines > Severity) | -- |
Reinspection Summary - Cycle Time Metrics
| Measure | Definition | Formula |
|---|---|---|
| Estimate Received to Review Complete Days | Total amount of time between when the estimate is communicated to the carrier and the when the review is completed. Date is CST. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Cycle Time) | -- |
| Estimate Received to Supplement Received Days | Total amount of time between the when the Estimate was received and the most recent supplement for that review. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Cycle Time) | -- |
| Reinspection Start to Complete Days | Total number of days from the date the reinspection report was started to the date the reinspection was locked. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Cycle Time) | -- |
| Reinspection Start to Complete File Cnt | Total number of files with a valid “Reinspection Start to Complete Days” count (where the date the reinspection report was started proceeded the date the reinspection was locked, or was on the same date the reinspection was locked). (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Cycle Time) | -- |
| Review Complete to Supplement Received Days | Total amount of time between the when the Estimate Review was completed and the receipt of the most recent supplement for that review. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Cycle Time) | -- |
Reinspection Summary - Productivity Metrics
| Measure | Definition | Formula |
|---|---|---|
| Actual Supplement Cnt | The total number of completed Estimate Reviews where a supplement was requested and subsequently received. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| After Repair State Reinspection Cnt |
Total count of reinspections completed where the reinspection was completed after the repairs were completed on the loss vehicle. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) Total count of reinspections completed where the reinspection was completed after the repairs were completed on the loss vehicle. |
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| Agreement Reached Reinspection Cnt | Total count of reinspections completed where the agreement reached check box was checked. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| Before Repair State Reinspection Cnt | Total count of reinspections completed where the reinspection was completed before the repairs were started on the loss vehicle. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| Claim Cnt | Total number of appraisals generated for the designated appraiser/time period. This number includes all appraisals generated by an appraiser, whether a reinspection was performed on that appraisal or not. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| Driveable % | The total count of estimates for which the loss vehicle was identified as driveable as a percentage of the total estimate count. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | Driveable Claim Cnt / Claim Cnt |
| Driveable Claim Cnt | The total count of appraisals where the loss vehicle was identified as a driveable vehicle. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| During Repair State Reinspection Cnt | Total count of reinspections completed where the reinspection was completed when the repairs were being conducted on the loss vehicle. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| Field Reinspection Cnt | The total count of reinspections where the reinspection type was identified as a field reinspection. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| File Cnt | The total count of estimates and supplements generated by an appraiser. This number includes all estimates and supplements, whether a reinspection was performed on that appraisal or not. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| Manual Estimate Reinspection Cnt | Total count of reinspections completed where the data for an estimate was not captured within the reinspection tool electronically, but rather entered manually by the reinspector. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| Rating Weight Number | The sum of all rating weights for exceptions for which a rating versus a dollar exception value is identified. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| REI Dollar Exceptions Cnt | The total count of exceptions identified during reinspections that for which a dollar variance was found (under-estimated or over-estimated amount identified). (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| REI Exceptions Cnt | The total count of exceptions identified during reinspections across all individual exceptions and exception categories. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| REI Rating Exceptions Cnt | The total count of exceptions identified during reinspections for which a rating versus a dollar exception value is identified. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| Reinspection % | The total number of reinspections completed on an individual appraiser’s work as a percent of the total count of appraisals generated by that appraiser. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | Reinspection Cnt / Claim Cnt |
| Reinspection Cnt | The total count of reinspections completed by an individual reinspector. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| Reinspection Incl Est and Suppl Cnt | A reinspection attribute that identifies whether the reinspected dollar amount of the reinspected appraisal included estimate dollars and supplement dollars, or only estimate dollars, or only supplement dollars. Values include: (Estimate only used, Estimate and Supplement Used, Unknown). (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| Reinspection on Supplement Cnt | Total count of reinspections where the reinspection was completed for a supplement file. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| Reinspection on Supplement with Exception(s) Cnt | Total count of reinspections completed for supplement files where one or more exceptions were identified. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| Reinspection with Exceptions Cnt | Total count of reinspections completed where one or more exceptions were identified. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| Reinspection without Exceptions Cnt | Total count of reinspections completed where no exceptions were identified. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| Re-Reinspection Cnt | Total count of reinspections where the Reinspection Type = “Re-reinspection”. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| Ride-Along Reinspection Cnt | Total count of reinspections where the Reinspection Type = “Ride-Along”. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| Supplement % of Claim Cnt | Count of supplements as a percent of the total count of estimates. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | Supplement Cnt / Claim Cnt |
| Supplement Cnt | Total number of supplements generated by the appraiser either on his/her own original estimates or on other appraisers’ original estimates. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| Unknown Reinspection Cnt | Total count of reinspections where the reinspection type was unknown. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| Unknown Repair State Reinspection Cnt | Total count of reinspections where the repair state was unknown. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
| Workfile Approval Reinspection Cnt | Total count of reinspections completed where the reinspection was approved on-line. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Productivity) | -- |
Reinspection Summary - Severity Metrics
| Measure | Definition | Formula |
|---|---|---|
| Abs Difference % |
The total absolute variance amount identified during reinspections as a percentage of the original amount of the estimate/supplement. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) |
REI Absolute Variance Amt / REI Original Total Cost of Repairs |
| Actual Difference TCOR Amt | The difference between the Total Cost of Repair from the Original Estimate and the Total Cost of Repair on the most recent supplement. Corresponds to the Actual Difference Total Cost to Repair value shown on the Estimate Review Compare Report. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | -- |
| Actual Total Over Estimated Amt | The sum of all over estimated amounts in a returned supplement, across all exceptions identified in the review. This will appear as a negative value. Corresponds to the Actual Total Over Estimated value shown on the Estimate Review Compare Report. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | -- |
| Actual Total Under Estimated Amt | The sum of all under estimated amounts in a returned supplement, across all exceptions identified in the review. Corresponds to the Actual Total Under Estimated value shown on the Estimate Review Compare Report. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | -- |
| Actual Variance Total Cost of Repair | The dollar variance between what was asked for in the review and what was actually returned in the supplement. The calculation is: Actual Difference TCOR Amt – Expected Difference TCOR Amt. Corresponds to the Variance Total Cost to Repair value shown on the Estimate Review Compare Report. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | -- |
| Avg Actual Difference TCOR Amt | The average difference between the Total Cost of Repair from the Original Estimate and the Total Cost of Repair on the most recent supplement. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | Actual Difference TCOR Amt / Actual Supplement Cnt |
| Avg Supplement TCOR Amt | The average Supplement Total Cost or Repair for the most recent supplement returned for a review. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | Supplement Total Cost of Repair / Actual Supplement Cnt |
| Avg Total Cost of Repairs | Average cost per claim, including all estimate and supplement dollars. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | Total Cost of Repairs / Claim Cnt |
| Custom Satisfactory % | The customizable Satisfactory % based on customer-specific calculations. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | Adjusted Satisfactory Amt/Adjusted Estimate Amt. |
| Estimate Amt | This is the sum of PreTax Amt + Tax Amt for all vehicle appraisal files that are estimates (file suffix = E01). Equivalent to the Total Cost of Repairs on the print image for any non-supplement files. This number includes the total sum of all estimate dollars generated by an appraiser, whether a reinspection was performed on that estimate or not. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | -- |
| Expected Difference TCOR Amt | The net change of all over-estimated and under-estimated exception amounts identified in reinspections. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | Review Under Estimated Amt + Review Over Estimated Amt. For example, if over-estimated amt = -$1000 and under-estimated amt = $500; then the Expected Difference TCOR Amt is $500. |
| Opportunity Captured % | Actual Difference TCOR Amt / Expected Difference TCOR Amt (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | Actual Difference TCOR Amt / Expected Difference TCOR Amt |
| Over Estimated Amt | The sum of all over estimated amounts across all exceptions for which a dollar exception was identified during reinspection. This amount shall appear as a negative value as it does in Accumark Reinspection. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | -- |
| REI Absolute Variance Amt | Corresponds to the “variance amount” within CCC’s reinspection platform; the sum of all under-estimated and over-estimated amounts as absolute values. Calculation is Under Estimated Amt – Over Estimated Amt. (i.e. if over-estimated amt = -$1000 and under-estimated amt = $500; then the REI Absolute Variance Amt is $1500). (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | -- |
| REI Actual Difference Amt | The net change of all over-estimated and under-estimated exception amounts identified in reinspections. Calculation is Under Estimated Amt + Over Estimated Amt (i.e. if over-estimated amt = -$1000 and under-estimated amt = $500; then the "actual difference amt" is $500). (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | -- |
| REI Corrected Total Cost of Repairs | The ‘corrected amount’ as calculated within CCC’s reinspection platform, where the net change of over-estimated and under-estimated exception amounts has been applied to the REI Original Total Cost of Repairs. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | REI Original Total Cost of Repairs + Over Estimated Amt + Under Estimated Amt (i.e. if the original amt = $5000; and the over-estimated amt = -$1000 and the under-estimated amt = $500; then the corrected amt = $4500 |
| REI Original Total Cost of Repairs | The original amount of the vehicle appraisal for which a reinspection was completed. When the reinspection attribute “Includes Estimate and Supplement Value” is set to “Estimate only used”, the REI Original Total Cost of Repairs will represent the dollars from the original estimate only (excluding supplement changes). (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | -- |
| Review Abs Difference % | The total absolute expected variance amount identified during reinspections as a percentage of the original amount of the estimate/supplement. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | -- |
| Review Absolute Variance Amt | Corresponds to the “Variance” Amount within CCC’s Reinspection or Estimate Review platform, as displayed on Reinspection or Estimate Review Reports; the sum of all under-estimated and over-estimated amounts as an absolute value. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | Review Under Estimated Amt - Review Over Estimated Amt For example: if Review Under Estimated Amt is $1000 and Review Over Estimated Amt is -$500; then the Review Absolute Variance is $1500 |
| Review Over Estimated Amt | The sum of all over estimated amounts identified during the Reinspection or Estimate Review, across all exceptions for which a dollar exception was identified during reinspection. This amount shall appear as a negative value as it does in Accumark Reinspection and Estimate Review platforms. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | -- |
| Review Total Cost of Repairs | The new, corrected Total Cost of Repair (TCOR) amount as calculated within CCC’s Reinspection or Estimate Review platform, where the net change of the Review Over Estimated and Review Under Estimated exception Amts have been applied to the REI Original Total Cost of Repairs. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | REI Original Total Cost of Repairs + Review Over Estimated Amt + Review Under Estimated Amt (i.e. if the original amt = $5000; and the review over-estimated amt = -$1000 and the review under-estimated amt = $500; then the Expected Difference TCOR Amt = $4500 |
| Review Under Estimated Amt | Total dollars identified as exceptions during a Reinspection or Estimate Review where the original appraised amount was ‘under-estimated’. This value shall appear as a positive value as it does in Accumark. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | -- |
| Standard Satisfactory % | The absolute variance amount subtracted from the original total cost of repairs as a percent of the original total cost of repairs. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | (REI Original Total Cost of Repairs – abs(Over Estimated Amt)/ (REI Original Total Cost of Repairs + Under Estimated Amt) |
| Supplement Amt | Total dollars for supplements written by the appraiser either on his/her own original estimates or on other appraisers’ original estimates. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | -- |
| Supplement Total Cost of Repair | Total cost of repair from the most recent supplement returned for a given Estimate Review. Corresponds to the Supplement Total Cost to Repair value shown on the Estimate Review Compare Report. | -- |
| Total Cost of Repairs | The total cost of repair for the vehicle, including all dollars from the estimate and supplements. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | -- |
| Total Repair Cost per Estimate | Average cost per estimate, including all PreTax and tax dollars, prior to adjustments for betterment, allowance, and deductible. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | Estimate Amt / Claim Cnt |
| Total Repair Cost per Suppl | Average cost per supplement, including all PreTax and tax dollars, prior to adjustments for betterment, allowance, and deductible. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | Supplement Amt / Supplement Cnt |
| Under Estimated Amt | Total dollars identified as exceptions where the original appraised amount was ‘under-estimated’. This value shall appear as a positive value as it does in Accumark. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | -- |
| Variance Actual Difference from Expected Difference % | The percentage difference between what was asked for in the review and what was actually returned in the supplement. The calculation is: (Actual Difference TCOR Amt – Expected Difference TCOR Amt) / Expected Difference TCOR Amt. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | Actual Variance Total Cost of Repair / Expected Difference TCOR Amt |
| Variance Supplement TCOR from Original TCOR % | The percentage difference between the Original Estimate total cost of repair and the total cost of repair from the most recent supplement returned for a given Estimate Review. The calculation is: (Supplement Total Cost of Repair – Original Total Cost of Repair) / Original Total Cost of Repair. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | Supplement Total Cost of Repair / REI Original Total Cost of Repairs |
| Variance Supplement TCOR from Review TCOR % | The percentage difference between the Estimate Review total cost of repair and the total cost of repair from the most recent supplement returned for that Estimate Review. The calculation is: (Supplement Total Cost of Repair – Review Total Cost of Repair) / Review Total Cost of Repair. (Folder Path in CCC® Analytics: Metrics > Reinspection > Summary > Severity) | Supplement Total Cost of Repair / Review Total Cost of Repairs |
