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Overview CCC® Update Plus

Save time, money and increase your customer satisfaction with the most advanced customer updating system available today. CCC^® Update Plus keeps your customer informed every step of the process with the convenience of easy to read status updates.

Our integrated web-based service with the CCC^® Total Repair Platform effortlessly keeps your customers informed on the repair status by automatically sending text message updates to the customers device of choice - smart phone, tablet, cell phone or email with vital updates that customers want, and need to see.

The advantage of Update Plus comes from seamless integration with CCC ONE^® Repair Workflow or CCC ONE^® Estimating. Once a new repair order has been created or arrival event entered, CCC ONE^® Update Plus will immediately start a series of daily updates to your customers. When your 'timeline' data such as the estimated completion date (ECD) is entered or changed, or the repair is marked complete, your customer will be notified immediately.

You can manage repair status updates for workfiles via the Customer Experience Dashboard. See Customer Experience Dashboard.

To access the CCC Update Plus Web Site, click here.

To sign up or learn more about using CCC Update Plus, click here.

To set up rules for CCC Update Plus, click here.

To learn more about using CCC Update Plus, click here to view training videos.

Creating Email and Text Message Templates

Setting Up Customer Communications

Selecting the Customer Communication Preference