Requesting a Workfile Copy from the Library

The Import Workfile Copy feature provides the ability for you to request a workfile copy from CCC, or to import a workfile copy from disk. Requesting a workfile copy from the library may take an hour or more to process.

Workfiles older than 15 months since the last saved change require that you perform a second workfile copy request. A message alert will inform you if you need to do this.

To request a workfile copy from the library

1. Select Action > Import Workfile Copy from the menu bar. The Select Workfile Source screen opens.
2. Select the Download copy of workfile from CCC option, and then select Next.
3. Select the insurance company from the Insurance Company droplist, and then enter the claim number and Workfile ID in the appropriate required fields. Contact the insurance company of for a valid Workfile ID.
4. Select Next, and then select Finish.