What's New in CCC® Estimating for December 2024

Click here to view the What’s New release notes for CCC® Estimating.

Note: The availability of the features listed below may vary based on the products licensed to your company.

CCCONE.COM - Web Estimating

Checkout: Move "Order Parts" Button

When completing orders through Checkout, users now have increased visibility to the "Order Parts" button. The button has been moved to the top, right-hand side of the screen and always remains in view. This change is visible when launching Checkout from cccone.com and the desktop application.

To access this feature:

  1. Open a workfile with replacement parts to order.
  2. Select Checkout.
  3. Select parts to order, then click Order Parts.

Note:
- The following security permission is required to order parts through Checkout: Create, search, view, and edit workfiles
- Shops enabled with Repair Workflow Parts Management features also require the following security permission to order parts: Create, search, view and void purchase orders
- The Checkout screen may be access from the workfile in both cccone.com and the desktop application.

Strategic Parts Programs

Shops now have the ability to manage Strategic Parts Programs via Parts Management settings in cccone.com. When a part vendor has a new program available for the shop, the program is displayed in the list of available programs. Once a program is enabled for the shop, parts from the vendor are highlighted when placing electronic orders through Checkout.

To enable Strategic Parts Programs:

  1. Navigate to Settings on cccone.com.
  2. Select Parts Management.
  3. Go to the Strategic parts program section, then click Configure.
  4. Select a program from the list, then click Enable.

Before enabling a program, the shop can review program details by clicking View on the item. When enabled, program parts in Checkout will show a green tag below the part number and in the Margin column indicating that the part is a program part.

To order parts using Checkout:

  1. Open a workfile with replacement parts.
  2. Go to the Estimate screen.
  3. Click Checkout.

As new part programs become available, the shop may receive a Vendors action item in Action Center. The action item will specify the vendor, program name, and provide an "Enable" action. Clicking Enable will navigate to Strategic Parts Program settings where the program can be enabled.

After a program is enabled, the shop may receive notifications regarding program updates and program expiration. These also appear in Action Center under Vendor > Messages.

Note:
- User must have the following security permission to enable and edit Strategic Parts Programs: Edit repairer profile.
- The first time a user navigates to Strategic Parts Programs settings, a Terms of Use screen will appear. User must accept the Terms of Use before parts programs can be enabled.

Workfile Updates

Based on shop user feedback, updates have been made to the workfile header and workfile navigation. Workfile pages and common actions are more readily available.

In the navigation bar on the left side of the screen you will find:

In the blue header at the top of the screen you'll now find the following quick action buttons:

To access these features:

  1. Log into cccone.com.
  2. Select Workfiles from the main menu.
  3. Open a workfile to View or Edit.

Note:
- User needs one of the following permission to access the workfile on cccone.com: Create and edit workfiles or Search and view (read-only) workfiles.
- An Exit workfile action has been added to the workfile Home menu. This action replaces the back button previously available in the upper left corner of the workfile.

Workfile: Estimate Right-click Menu

Based on shop user feedback, we've added a right-click menu to estimate lines in the Estimate screen on cccone.com. From the right click menu you can:

To access this feature:

  1. Open a workfile with estimate lines on cccone.com.
  2. Go to the Estimate screen.
  3. Right-click on a part line.
  4. Select desired action.

Note:
- User must have the following security permission to edit the workfile: Create and edit workfiles.
- Edit line notes action displays the Line Properties screen with focus on the Notes tab.
- Edit line properties action displays the Line Properties screen with focus on the General tab.
- Copy part number action is only available on part lines where a part number exists.
- When using Delete line on a part line, all related add operations for edging, clear coat, etc. are also removed from the estimate.

Estimate Reports: Partner PO#

Repair Facility and IA users now have visibility to the rental PO number on specific workfile reports. When the insurance assignment includes the rental PO number, the reports will display a "Partner PO #" field in the report header information. This field will only be available on assignments and is not editable by the shop/IA user.

To access this feature:

  1. Open an assignment workfile on cccone.com.
  2. Select the menu button on the left-hand side of the screen.
  3. Select Print.
  4. Choose an estimate report (e.g., Current Estimate), then click OK.

When viewing the printed report, you'll find Partner PO# near the top of the page on the right-hand side.

If the rental PO number was included in the assignment, you'll see the Partner PO# field displayed on the following workfile reports:

Note:
- User must have the following security permission to print workfile reports: Search and view (read-only) workfiles.
- Partner PO# is supplied by the insurance company on the assignment.
- Partner PO# is only visible on the printed report - the field is not shown in workfile screens and cannot be edited.
- This cccone.com update is not available to IA and Comp-Est users as these users do not have access to cccone.com at this time. This update will be available in the desktop app in R49.

Build Sheets: Support Verified Build Data

Shops licensed with Build Sheets may now receive build data from manufacturers using OEM Verified Build Data. Functionally, there is no change to the end user experience in receiving build data. When build sheet or build data is present on the workfile, enhanced parts filtering is available. Also, the Vehicle Equipment Report may be saved to the workfile.

To access this feature:

  1. Create a workfile in cccone.com or the CCC ONE mobile app.
  2. Scan or add a VIN to the workfile.
  3. If build sheet or build data is available, it will download automatically.
  4. Save the workfile.

Once data is saved to the workfile, enhanced parts filtering is available in cccone.com and the desktop application.

In cccone.com:

  1. Open the workfile.
  2. Proceed to the Estimate tab.
  3. Click the blue + button to add parts.

Note parts filtering is set to Filtered w/ Build Data.

Note:
- Only shops licensed with the following product may access build sheets functionality: Build sheets
- User must have the following security permissions to download build sheet data: Create and edit workfiles
- When build sheet or build data is applied, vehicle options will update to reflect "Installed" options and select fields in the Vehicle screen may populate (e.g., interior and exterior colors, paint code, trim code, etc.)
- Workfile events will indicate when build sheet data is retrieved vs. OEM verified build data. Events logged to the workfile are "Factory Build Sheet received" or "Verified Enhanced Build Data received".
- Not all manufacturers provide factory build sheet data or verified build data. In these instances, the Vehicle Equipment Report will still be automatically retrieved when available.

Settings: Total Loss Prediction

Total loss prediction features implemented in the Mobile app is now controlled through Total Loss settings on cccone.com. Shops now have the ability to enable or disable total loss prediction features in the Mobile app.

When enabled, photos taken on the Mobile app may be automatically sent to the insurance company for predicting total loss. Photos are processed through an AI service, then the prediction result is viewable in the Mobile app.

To access this settings:

  1. Go to Settings on cccone.com.
  2. Search for total loss.
  3. Click the Total Loss tile.
  4. Set the switch for Total Loss Prediction to Enabled.

In addition to the Total loss prediction setting, you'll also see placeholders for managing other total loss related settings on cccone.com - Total loss thresholds and Valuation IDs. Look for these in an upcoming release!

Note:
- All shops will have the Total Loss settings tile regardless of licensed products.
- User must have the following security permission to enable Total loss prediction: Edit repairer profile.
- Total loss prediction features are enabled for all repair facility locations under the repairer when the setting is set to "Enabled".
- Total Loss Thresholds settings may be managed via cccone.com - back-end activation is required.

Production Boards: Grouping

Grouping is now available on Production Boards. Shops now have the ability to group cards displayed on the board by:

To access this feature:

  1. Go to Production Boards on cccone.com.
  2. Click the Filter icon in the board toolbar on the right-hand side of the screen.
  3. Select a Group by option, then click Apply.

When grouping is applied, cards are displayed under a section header corresponding to the Group by selection. For example, when Group by is "Insurance Company", the insurance company name is displayed as the section header.

Note:
- Production Boards is available to shops licensed with the following product: Repair Workflow Production Management.
- User must have the following permission to view Production Boards: Production: View the production schedule dashboard.
- When grouping is applied, cards can no longer be moved up or down within the column.
- When grouping by Technician/Team, it is possible that a given RO may appear on the board multiple times - once under each technician/team assigned to the RO.
- User must have the following permission to edit repair plans via Production Boards: Create, edit, delete, and recalculate repair plan.

Production Boards: Workfile Notes

Workfile notes are now visible on Production Boards! Shops now have the ability to configure workfile notes for display on production boards in the Note Type settings on cccone.com.

To configure Note Types:

  1. Go to Settings on cccone.com.
  2. Click Note Types.
  3. Select a note and click Edit.
  4. Enable "Display this note type on production boards".

Only the note types configured for display on Production Boards will be visible. When notes exist on the workfile, an note icon is displayed on the repair order card.

To view workfile notes on Production Boards:

  1. Go to Production Boards on cccone.com.
  2. Select the board you wish to view.
  3. Click on the note icon displayed in the upper right corner of a repair order card.

The repair order detail panel opens from the right side of the screen with workfile notes in view. From here you can review notes and add new ones as desired.

Note:
- Production Boards is available to shops licensed with the following product: Repair Workflow Production Management.
- User must have the following permission to view Production Boards: View the production schedule dashboard.
- New note indicator is only displayed for 6 hours after the note is saved to the workfile.
- Estimate Review notes cannot be configured to display on Production Boards.
- Back-end activation may be required to enable Production Boards for existing CCC ONE customers - the following company attribute must be turned off: Disable Production Board.

Carwise Profile: Carwise AI Assistant

Shops with CCC Engage now have the ability to enable the Carwise AI Assistant in their Carwise profile. The assistant is an AI-powered chatbot designed to enhance customer service at the shop. It provides instant responses to common questions, links to book appointments and get online estimates (if enabled). When enabled, the AI assistant appears on the shop's profile page on Carwise.com.

To enable this feature:

  1. Go to Settings on cccone.com.
  2. Select Carwise Profile.
  3. Go to Carwise AI Assistant and set the switch to Enabled.

Note:
- Shop must be licensed with the following feature to access chatbot settings: CCC Engage
- User must have the following security permission to access and edit the Carwise profile: Edit repair facility profile

Amplify: Reputation Management

CCC Amplify customers now have access to Reputation Management features in their digital profile on cccone.com. CCC Amplify integrates with Uberall, a third party provider, to manage your business profile and online reviews.

To access this feature:

  1. Go to Settings on cccone.com.
  2. Select Digital Profile (previously called Public Website).
  3. Click Reputation Dashboard.

Note:
- User must have the following security permission to access their Digital Profile: Edit repair facility profile.
- Shop must have licensed the following production to access Reputation Management features: CCC Amplify.

CCC ONE Desktop Release 49

System Reports: Payroll Report

A new report has been added to System Reports under the Accounting category. The report is called Payroll Report and provides summary pay detail for flat rate/commission technicians and teams. The report includes employees and teams with paid labor in finalized pay periods within the date range specified.

The following information is displayed in the report:

Data in the report may be grouped by Location, Pay Period, RO Number, and/or Technician/ Team.

To access this report:

  1. Log into CCC ONE Desktop.
  2. Select the Reports menu, then Find Report.
  3. Select Accounting in the report category menu.
  4. Under System Reports, select Payroll Report.

Note:
- Shops licensed with the following product will have access to this report: Repair Workflow Labor Management
- User must have the following security permission to access this report: Accounting - View accounting reports
- Data included in the report comes from finalized pay periods only - pending pay periods are excluded

Estimate Reports: Partner PO#

Repair Facility and IA users now have visibility to the rental PO number on specific workfile reports. When the insurance assignment includes the rental PO number, the reports will display a "Partner PO #" field in the report header information. This field will only be available on assignments and is not editable by the shop/IA user.

To access this feature:

  1. Open an assignment workfile.
  2. Select Print.
  3. Choose an estimate report (e.g., Current Estimate), then click OK.

When viewing the printed report, you'll find Partner PO# near the top of the page on the right-hand side.

If the rental PO number was included in the assignment, you'll see the Partner PO# field displayed on the following workfile reports:

Note:
- User must have the following security permission to print workfile reports: Search and view (read-only) workfiles.
- Partner PO# is supplied by the insurance company on the assignment.
- Partner PO# is only visible on the printed report - the field is not shown in workfile screens and cannot be edited

Build Sheets: Download Build

Shops licensed with build sheets now have the ability to download build sheets on from a workfile in CCCONE Desktop. When entering the VIN, the build sheet will automatically download for vehicles with build data. Build data is then applied to the workfile. When build sheet data is applied, the following may occur:

In the event build sheet data is not available, a Vehicle Equipment Report may still be downloaded. This too, occurs automatically. Once downloaded, with or without build sheet data, the Vehicle Equipment Report is available to view in PDF format from the workfile Options and Photos screens.

To download build sheets from CCCONE RF Desktop:

  1. Create a new workfile.
  2. Enter customer information, then select the Vehicle tab.
  3. Enter VIN and "tab" or click Decode.
  4. If more than one model is returned, select a model and click Next, otherwise click OK.
  5. Build sheet data is downloaded automatically.

To view the Vehicle Equipment Report:

  1. After build sheet data is applied to the workfile, go to the Attachments tab.
  2. Click the Vehicle Equipment Report PDF.

Bonus!

Does your workfile already have a vehicle with VIN saved? You can still get build sheet data for the vehicle. On the Vehicle tab, click the Factory Build Sheet button.

As a reminder, when build sheet data is applied to the workfile, an additional level of parts filtering becomes available. Build sheet data is used to further filter parts specific to the vehicle. To update parts filters select the blue + button on the Estimate screen. Then click the filter chip in the part database toolbar.

Note:
- Only shops licensed with the following feature may access build sheets in CCCONE Desktop: BLDSH - Build sheets.
- User must have the following security permissions to download build sheets: Create and edit workfiles.
- Not all manufacturers provide factory build sheet data. The Vehicle Equipment Report will still be automatically retrieved where build sheet data is not supported.

Diagnostics: Pass OEM Certification to Scan Provider

Diagnostics: Pass additional info to scan provider

Shops enabled with CCC Diagnostics may receive scan-provider recommendations for vehicle-specific calibration operations. CCC ONE now provides additional, detailed estimate information so that scan providers can return more precise recommendations. CCC ONE now sends OEM Certification and insurance company information to the scan provider along with the shop's request for calibration recommendations.

To access this feature:

  1. Open a workfile with a standard vehicle.
  2. Click Diagnostics to review applicable procedures.
  3. Click the purple “pulse” icon where available to view calibrations recommended by the scan provider.

Each calibration recommendation from the scan provider now takes into account the shop's OEM Certification status. If the workfile is an assignment, then calibration recommendations also take into account the insurance company on the assignment.

Note:
- Each time the Diagnostics action is triggered, calibration recommendations may appear.
- Calibration recommendations are contingent on scan provider participation - some scan providers may not support calibration recommendations.
- Per the Scan Provider, the shop will be considered OEM Certified when the shop has earned certification from the OEM, for the make of the vehicle on the workfile.
- When a shop has earned Certification, the OEM will notify CCCONE directly.
- Insurance company information will only be passed to the scan provider on assignment workfiles.

Settings: Form Letter Templates

All shops with access to cccone.com now have the ability to manage Form Letter Templates at the company level. Once activated, existing form letter templates are converted for management via Settings on cccone.com. When accessing these settings in the repair facility profile on the desktop app, you will be redirected to cccone.com to edit.

To activate template management at the company level:

  1. Go to Settings on cccone.com.
  2. Select Form Letter Templates.
  3. Select Get Started.
  4. When forms analysis completes, select Continue.
  5. When conversion is complete, select Done.

Now you're managing form letter templates at the company level! Updates to your templates are applied to all locations subscribed to the template.

After conversion is complete, you will no longer manage Form Letter Templates on the desktop app. The desktop app will open cccone.com for editing Form Letter Templates.

To access this feature post conversion:

  1. Select Configure > Profiles.
  2. Select the repair facility profile, then click Edit.
  3. Select Form Letter Templates.
  4. Click Configure.

Note:
- The following Company Attribute must not be enabled to access Form Letter Templates on cccone.com: Disable centralized forms.
- User must have the following security permission to edit Form Letter Templates on cccone.com: Forms - Manage centralized forms.
- Redirect from the desktop app to cccone.com for managing Form Letter Templates is only available after company level forms management has been activated.

CCC Mobile RF

Build Sheets: Support for Verified Build Data (iOS/Android)

Shops licensed with Build Sheets may now receive build data from manufacturers using OEM Verified Build Data. Functionally, there is no change to the end user experience in receiving build data on the Mobile app. When build sheet or build data is present on the workfile, enhanced parts filtering is available. Also, the Vehicle Equipment Report may be saved to the workfile.

To access this feature:

  1. Create a workfile in the CCC ONE mobile app.
  2. Scan or add a VIN to the workfile.
  3. If build sheet or build data is available, it will download automatically.
  4. Save the workfile.

Once data is saved to the workfile, enhanced parts filtering is available in cccone.com and the desktop application.

Note:
- Only shops licensed with the following product may access build sheets functionality: Build sheets.
- User must have the following security permissions to download build sheet data: Create and edit workfiles.
- When build sheet or build data is applied, vehicle options will update to reflect "Installed" options and select fields in the Vehicle screen may populate (e.g., interior and exterior colors, paint code, trim code, etc.).
- Workfile events will indicate when build sheet data is retrieved vs. OEM verified build data. Events logged to the workfile are "Factory Build Sheet received" or "Verified Enhanced Build Data received".
- Not all manufacturers provide factory build sheet data or verified build data. In these instances, the Vehicle Equipment Report will still be automatically retrieved when available.

Update Predict Total Loss (iOS/Android)

Total loss prediction features implemented in the Mobile app have been updated. AI functionality previously introduced allowed shops to manually request a total loss prediction on assignment workfiles for select carriers. Rather than manually get the prediction, now the application will automatically get a total loss prediction when enough photos have been captured on the workfile.

To use this feature, the shop must first enable "Total loss prediction" in Settings via cccone.com. Once enabled, workfiles received from carriers with predict total loss functionality will automatically attempt to get a total loss prediction.

To get a prediction result:

  1. Open an assignment in the Mobile app.
  2. Go to the Photos tab.
  3. Add at least 5 photos in the following sections: Exterior, Damage, Additional.
  4. Save the workfile.

When at least 5 photos are added to the workfile, the app will attempt to get a total loss prediction. When a prediction result is returned, the result is visible in the mobile app. Mobile app users can access the prediction result from the Estimate screen (when no estimate exists) or the workfile actions menu.

To view the total loss prediction result on a workfile without an estimate:

  1. Open an assignment where photos were previously captured via the Mobile app.
  2. Select the Estimate tab.
  3. Tap Total Loss Prediction.

If the workfile has an estimate, tap the menu button in the upper right-hand corner of the screen. Then tap Total Loss Prediction and the result is displayed.

The following results may be displayed:

Note:
- This feature is only available on assignments from carriers where Predict Total Loss is enabled.
- Photos are uploaded to the AI service when the workfile is saved on the mobile app - this occurs before estimate lock
- Any 5 photos in the following sections may produce a total loss prediction: Exterior, Damage, Additional.
- Photos uploaded do not need to be of the four corners or damage close-ups.
- Photos will be uploaded to the AI service one time only - once uploaded photos will not be sent to the service again.
- Only standard mobile users with permission to edit workfiles may access this feature - feature is not available to technician users.

What's New Notifications (Android)

"What's New" notifications now appear in the home screen header. You'll now find an announcement button displayed to the left of the help button. When new announcements exist, the button will display an orange indicator. Tap on the button to view announcement detail.

Note: All CCC ONE Mobile users have access to What's New notifications.

Quickly find your CCC Team members. Go to http://www.cccis.com/collision-repairers/team/ and follow the screen instructions.

Read What’s New in previous releases