Creating a Post Valuation Change Request

If you are set up to do so, you can make changes to a Valuation Request after it has been sent. This requires you to submit a Post Valuation Change Request using a link you'll find within the associated claim folder.

When creating a Post Valuation Change Request, enter text and make selections on each of the tabs before submitting your changes. If there are no changes on a page, simply click on the Continue button to advance to the next tab. Use the section headers at the top of the screen to advance to the appropriate section to be modified. Once you have made and saved your changes, you can go directly to the Submit Request page by selecting its link.

To create a Post Valuation Change Request

  1. Search for or open a Claim Folder.
  2. From within the claim folder, click the submit post valuation changes link, in the Actions column. The Key Data screen opens.
  3. The Claim Reference ID and Valuation Office ID fields cannot be modified. If there is a Secondary Company Code, this is the only field that can be modified.
  4. Click the Continue button. The Claim Data page opens.

Claim Data Page

All fields on this page, including company-specific fields, can be edited with the exception of these fields:

  • Vehicle Owner State
  • Vehicle Owner Zip
  • Loss Date

Click the Continue button. The Vehicle page opens.

Vehicle Page

  1. Enter the Odometer reading, if a change is necessary.

Note: Changes to the Loss Vehicle cannot be entered. If the Vehicle information is entered incorrectly, a new Valuation Request should be entered.

  1. Click the Continue button. The Options page opens.

Options Page

  1. Use the checkboxes to modify vehicle packages and options. Package selections or removals will allow for a maximum of 2 packages. A warning message displays if greater than 2 package edits are made.
  2. Click the Continue button. The Condition page opens.

Condition Page

  1. Condition Ratings and Comments can be modified on this page, using the radio buttons and text boxes as needed.

Note: The Condition Descriptions are View Only.

  1. Click the Continue button. The Refurbishments page opens.

Refurbishments page

  1. Use the check boxes, text boxes, and radio buttons to add or update refurbishments as needed.

Note: Restored and Other Equipment cannot be modified.

  1. Click the Continue button. The Adjustments Page opens.

Adjustments Page

  1. Use the check boxes, links and text boxes as needed to adjust any of the fields on this page.
  2. Click the Continue button. The Submit Request page opens.

Submit Request Page

  1. Enter any applicable notes in the Valuation Request text box.

Note: The Special Instructions section cannot be modified.

  1. If necessary, use the section titles at the top of the page to return to any section before submitting the request.
  2. Click the Submit Valuation Request button.
  3. Once you have successfully submitted your Post Valuation Change Request, you will receive a confirmation message.

Confirmation message

From the confirmation message, you can:

  • Open the Claim Folder to view the status of the valuation request
  • Request a new valuation
  • Open the CCC Portal Home Page