A Hot Sheet is generated when the Customer’s response is below the threshold defined by the Insurance Company on the multiple question CSI survey.
The Hot Sheet reports the issue to both the Shop and the Insurer to be addressed. If the Shop chooses to enable Service Recovery, then when a Hot Sheet is generated, the Service Manager will receive a link to the Service Recovery Form to complete. You will be able to view the Form on the Survey Details page.
Below is an example of a completed Service Recovery Form.
