The vendor processes all cancellations manually. When a cancellation request is accepted, the vendor submits a Cancelled status update (as a separate communication). Upon receipt of the vendor update, the salvage assignment status is changed to Cancelled.
To cancel a salvage assignment
- Locate a claim for which you want to cancel a salvage assignment. You can use Quick Search or you can open a claim that appears in your Claims to Manage Worklist on your CCC Portal Home Page.
- Click on the Claim Reference ID to open the claim. The Summary Page appears.
- Click on the View Salvage Status link from the Salvage menu (on the left column).
- Click on the Actions Tab in the left side to access available Salvage actions you can take.
- Click the Cancel Salvage Assignment link. The Cancel Assignment page displays.
- Select the Reason for the Cancellation from the Reason droplist. This field is mandatory.
- Enter a Note for the Cancellation to provide additional detail as to why the cancellation is occurring. This field is mandatory.
- Click the Continue - Send Cancellation button.
- The salvage assignment status is changed to Cancel Request upon the acknowledgement from the vendor (occurs within seconds).
If you have submitted a cancellation request, and the cancellation does not occur (per verbal communication with the vendor), you can change from a Cancel Request to Confirmed. Doing this allows you to edit and/or view the Create / Edit Salvage Assignment page.
Note: If the cancellation request is not accepted, there is no electronic communication of the rejection (i.e., vendor to CCC).
