Appointment - Editing and Canceling

Once you have created an appointment, you can edit it or delete it. This includes Drive-in appointments.

To Edit an appointment

1. Log into the CCC Portal.
2. Search for the claim and open the claim folder.
3. From the Scheduling section, click on the Schedule Appraisal link.
4. Click the Reschedule button. The Book Appointment screen will open.
5. Make the necessary edits (changes).
6. Select the Search Appointment button to search for available appointment times. A list of possible appraisal sources will appear based on what was selected in the Appraisal Type section.
7. Select the appropriate Appraisal source and available Date and Time that best fits.
8. You will see a confirmation screen.

To Cancel an appointment

9. Log into the CCC Portal.
10. Search for the claim and open the claim folder.
11. From the Scheduling section, click on the Schedule Appraisal link.
12. Click on the Cancel Appointment button.
13. Then click Yes to confirm.