Market Insights - Cycle Time Glossary
This glossary has two groups: Attributes and Metrics. Each group contains categories, select any category to see the Attributes/ Metrics, and Definitions.
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Attributes
| Attribute | Definition |
|---|---|
| Advisor Score | The score associated to the P01 that's used as a threshold which acts as an optional validation which generated as part of the P01 based on the carrier's STP Advisor rules. |
| Airbag Deployed Flag | Indicates whether the airbags were deployed. |
| Anchor Date | The date used as an anchor for the dashboard. All claims will display based on that date. If a claim does not have a record for that date, the claim will be excluded from the dashboard |
| Appraiser Claim Office Level 1 - 6 | The Claim Office hierarchy levels (1 -6) based on the appraiser type and claim office.For RF and IA appraiser types the office is sources from the claim, Staff appraiser types the office is based on the claim office they are registered to in CLEAR. Levels are defined in the CCC Registration system can be configured by the office location. |
| Assign to AI Appraiser Datetime | The business event is generated when the claim is assigned to AI Appraiser via CWF rules engine. |
| Assignment Retrieved Datetime | The date and time the assignment was received by the appraiser. |
| Assignment Sent Flag | Indicates the assignment was sent on the claim. |
| Assignment Status | Specifies the latest status of the assignment (Sent, Cancelled, Saved, Dispatched, Archived). |
| Auto Release Rules Configured Flag | Indicates that the auto release rules were configured on the claim. |
| Catastrophe Code | The Catastrophe Code reflects code for a Catastrophe event captured on the claim this show the latest information for the claim. |
| Channel Type | Specifies the mobile solution that was leveraged for submitting the photos. |
| Claim Category Code | Claim Category is a grouping of Claim Type into Structural, Vehicle, Other or Unknown. |
| Claim Folder Create Datetime | The date and time the claim folder was created. Claim folders are automatically created when an assignment is created or when an appraiser sends information for a claim folder. This attribute is at the claim level multiple transactions for a given claim number will have the same value. |
| Claim Folder Status | The current status of the CCC Autoverse Claim folder. Values include: (Open, Closed, Merged, Merging, Unknown). |
| Claim Number | The alpha-numeric value assigned as the claim number. |
| Claim Office Level 1 - 6 | This is the Claimoffice Hierarchy ( 1- 6) from the claim office in the portal. Levels are defined in the CCC Registration system can be configured by the office location. |
| Claim Type | Claim Type is an attribute that reflects the type of claim appraised. Values include: (Bus, Heavy Truck, Recreational Vehicles and Campers, Trailer, Watercraft, Emergency, Motorcycle, Sport/Off Road, Unknown, Heavy Equipment, Other, Structural, Vehicle) |
| Claim with Supplement Flag | A flag that indicates claims with supplement. |
| Company Name | This folder corresponds to the insuring company name for whom estimates and supplements and total loss valuations were generated. The prompt window within Intellisphere displays the hierarchy of the company as set up and maintained in CCC’s Front Office System. This hierarchy includes all locations to which data is tied, as well as all locations at levels above the lowest level locations. Once a report is generated, the user can drill down to lower levels within the Company hierarchy. |
| Cycle Time Units | Indicates whether cycle times are shown in increments of days, hours or minutes. |
| Date Range Selection | Indicates whether the dashboard is displaying based on a rolling date range or fixed date range. |
| Drivable Condition | An indicator used to denote whether a vehicle is considered drivable or not. It has values as Drivable , Non-Drivable or Unknown. |
| E01 Appraiser Hierarchy Level 1-7 | The management hierarchy levels (1 -7) of the Appraiser who completed the first Estimate (E01). Contacts in the CCC Registration system can be configured with a manager. |
| E01 Appraiser MSO Name | This is the name of shop Parent Organization who created the first Estimate (E01) that was reviewed as defined in CCC Registration system. |
| E01 Appraiser Name | Appraiser who wrote and locked the first Estimate. |
| E01 Appraiser Type | Identifies the ‘type’ of appraiser that generated the appraisal for the first Estimate. Types include: (Staff Appraiser, Repair Facility, Independent Appraiser). |
| E01 Inspection Location | Specifies the Method how a Motor Own Damage (MOI) inspection is conducted to the first Estimate, typically has values like Desk , Drive-in , field , home etc. |
| E01 Inspection Type | Indicates the type or nature of the Motor Own Damage (MOI) inspection performed for the first Estimate, such as Photo , Physical , Quick Estimate etc. |
| E01 MOI | Indicates the standardize Method how a Motor Own Damage (MOI) inspection is conducted based inspection type and location for the first Estimate. |
| End Date | If fixed date range is used, the end date for the active date range. |
| Estimate STP | Indicates if the estimate is straight through processing. |
| Estimate Appraiser Name | Name of the appraiser who wrote the estimate on the claim. |
| Estimate Complete Flag | Indicates if the estimate is complete for the claim. |
| Estimate Review | Indicates that the estimate review process was completed by the reviewer. |
| Estimate Review Complete Datetime | The date and time the reviewer has received the estimate and has completed the review process. |
| Estimate Review Start Datetime | The date and time the reviewer has received the estimate and started the review process. |
| First Estimate Complete Datetime | The date and time the first estimate was locked by the appraiser. |
| First Estimate Start Datetime | The date and time the original estimate started the appraisal. |
| First Final Bill Datetime | The date and time the first final bill was generated on the claim. |
| First Original Valuation Datetime | The date and time the first valuation was generated by CCC. |
| First PMOI Datetime | The date and time the first predicted method of inspection was generated. |
| First Post Valuation Datetime | The date and time the first post valuation was generated by CCC. |
| First Promise Datetime | The date and time the first promise was generated. |
| First Assignment Appraiser Name | Appraiser who was initially assigned to the first Estimate. |
| First Assignment Appraiser Type | Identifies the ‘type’ of appraiser that generated the appraisal for the first assignment. Types include: (Staff Appraiser, Repair Facility, Independent Appraiser). |
| First Assignment Inspection Location | Specifies the Method how a Motor Own Damage (MOI) inspection is conducted for the first assignment, typically has values like Desk , Drive-in , field , home etc. |
| First Assignment Inspection Type | Indicates the type or nature of the Motor Own Damage (MOI) inspection performed on the first assignment, such as Photo, Physical, Quick Estimate etc. |
| First Assignment MOI | Indicates the standardize Method how a Motor Own Damage (MOI) inspection is conducted based inspection type and location for the first assignment. |
| First Assignment Sent Datetime | The date the original or first assignment for the claim was sent from the insurance company to the appraiser. |
| First Supplement Datetime | The date and time the first supplement was locked by the appraiser. |
| Injury Flag | Indicates if an injury occurred. |
| Latest File Complete Datetime | The date and time the latest file was locked by the appraiser. |
| Latest File Related Prior Damage Flag | Indicates claims where damage that existed prior to the current claimed loss and will be repaired as a consequence of repairing damages from the current claimed loss. |
| Latest File Unrelated Prior Damage Flag | Indicates claims where damages that existed prior to the current claimed loss but cannot be repaired as a consequence of repairing damages from the current claimed loss. |
| Latest Final Bill Datetime | The date and time the latest final bill was generated. |
| Latest PMOI Datetime | The date and time the latest predicted method of inspection was generated. |
| Latest Post Valuation Datetime | The date and time of the latest post valuation was generated by CCC. |
| Latest Promise Datetime | The date and time the latest promise on the claim. |
| Latest Appraiser MOI | Indicates the standardize Method how a Motor Own Damage (MOI) inspection is conducted based inspection type and location for the latest Estimate. |
| Latest Appraiser Name | Appraiser who wrote and locked the latest Estimate. |
| Latest Appraiser Type | Identifies the ‘type’ of appraiser that generated the appraisal for latest file. Types include: (Staff Appraiser, DRP, Open Shop, Independent Appraiser). |
| Latest Assignment Appraiser Name | Appraiser who received the latest assignment. |
| Latest Assignment Appraiser Type | Identifies the ‘type’ of appraiser that generated the appraisal for the latest assignment. Types include: (Staff Appraiser, Repair Facility, Independent Appraiser). |
| Latest Assignment Inspection Location | Specifies the Method how a Motor Own Damage (MOI) inspection is conducted for the latest assignment, typically has values like Desk , Drive-in , field , home etc. |
| Latest Assignment Inspection Type | Indicates the type or nature of the Motor Own Damage (MOI) inspection performed on the latest assignment, such as Photo , Physical , Quick Estimate etc. |
| Latest Assignment MOI | Indicates the standardize Method how a Motor Own Damage (MOI) inspection is conducted based inspection type and location for the latest assignment. |
| Latest Assignment Sent Datetime | The date and time the latest assignment was sent to the appraiser. |
| Latest Assignment Sent Datetime | The date and time the latest assignment was sent to the appraiser. |
| Latest Estimate Assignment Datetime | The date and time of the latest estimate assignment was sent to the appraiser. |
| Latest Estimate Complete Datetime | The date and time the latest estimate was locked by the appraiser. |
| Latest Estimate Start Datetime | The date and time the appraiser added the first line to the estimate. |
| Latest Inspection Location | Specifies the Method how a Motor Own Damage (MOI) inspection is conducted for the latest assignment, typically has values like Desk , Drive-in , field , home etc. |
| Latest Inspection Type | Indicates the type or nature of the Motor Own Damage (MOI) inspection performed on the latest assignment, such as Photo , Physical , Quick Estimate etc. |
| Latest Original Valuation Datetime | The date and time the latest valuation was generated by CCC. |
| Latest Predictive Recommendation | The latest predictive recommendation on the claim. |
| Login Flag | A flag that indicates a login occurred. |
| Loss Category | Classifies the type or category of loss incurred, such as Collision, Liability, Comprehensive etc. |
| Loss Datetime | The date of loss for a given claim. |
| Loss Report Datetime | The date and time the loss was reported for a given claim. |
| Mobile Image Upload Datetime | The date and time and time the mobile image was uploaded. |
| Mobile Appraiser Pro | A flag that indicates mobile appraiser pro was on the claim. |
| Preliminary AI Estimate Assigned to Bucket Datetime | The date and time the preliminary AI estimate was assignment to bucket. |
| Primary Point of Impact | Provides info about primary point of impact for the loss , like whether it was front, rear, right, left ,left front, all over etc. |
| Quick Estimate | Indicates that images were taken and uploaded for the claim. |
| Quick Estimate Image Upload Datetime | The date and time images were captured and uploaded using the Quick Estimate application. |
| Quick Estimate Image Upload Flag | Indicates a quick estimate image was uploaded. |
| Red Flag Score | The score calculated to determine if the claim should be considered fraudulent. The score is used a threshold by insurance carriers and calculated using assignment, estimate/supplement, photo, and valuation. |
| Rental Car Used Flag | Indicates a rental car was used. |
| Repair Started Datetime | The date and time the repair was started. |
| Repair Completed Datetime | The date and time the repair was completed. |
| Repair Scheduled Datetime | The date and time the repair was scheduled. |
| Repairable Flag | Specifies whether if the vehicle is repairable or a total loss. |
| Rolling Date Range | If rolling date range is used, indicates the length of time data is shown working backward from current date |
| SE Completed No Prediction Flag | Indicates a rental car was used. |
| SE Eligible Flag | Indicates smart estimate is eligible. |
| SE Jumpstart Clicked Flag | Indicates smart estimate clicked. |
| SE Prediction Error Flag | Indicates smart estimate prediction error. |
| SE Prediction Generated Flag | Indicates smart estimate prediction generated. |
| Secondary Point of Impact | Provides info about Secondary point of impact for the loss , like whether it was front , rear , right , left , left front , all over etc. |
| Shop Scheduling Appointment Cancelled by Insurance on Datetime | The date and time the shop scheduling appointment was cancelled by insurance. |
| Shop Scheduling Appointment Cancelled by Shop on Datetime | The date and time the shop scheduling appointment was cancelled by shop. |
| Shop Scheduling Appointment Rescheduled on Datetime | The date and time the shop scheduling appointment was rescheduled on. |
| Shop Scheduling Appointment Rescheduled to Datetime | The date and time the shop scheduling appointment was rescheduled to. |
| Shop Scheduling Cancelled by Insurance Appointment Datetime | The date and time the insurance appointment was cancelled by shop scheduling. |
| Shop Scheduling Cancelled by Shop Appointment Datetime | The date and time the shop appointment was cancelled by shop scheduling. |
| Shop Scheduling First Appointment Created on Datetime | The date and time the first appointment was created by shop scheduling. |
| Shop Scheduling First Appointment Datetime | The date and time of the first appointment from shop scheduling. |
| Shop Scheduling Flag? | A flag that indicates if shop scheduling was used on the claim. |
| Shop Scheduling Latest Appointment Created on Datetime | The date and time the latest appointment was created by shop scheduling. |
| Shop Scheduling Latest Appointment Datetime | The date and time the latest appointment was created by shop scheduling. |
| Smart Estimate | Indicates that the claim was uploaded using the Smart Estimate solution. |
| Smart Red Flag | A flag that indicates that the Smart Red Flag was triggered. |
| Start Date | If fixed date range is used, the start date for the active date range. |
| STP Advisor Threshold | Indicates if STP Advisor hit threshold. |
| STP Claim Auto Release Datetime | The date and time of the STP Claim Auto Release. |
| STP Claim Manual Approved by User Datetime | The date and time that the STP Claim Manual Approved by the user. |
| STP Estimate Generated Datetime | The date and time the STP Estimate was generated. |
| STP High Authoring Threshold | Indicates if STP Advisor hit high authoring threshold. |
| STP Low Authoring Threshold | Indicates if STP Advisor low high authoring threshold. |
| STP Process End Datetime | The date and time of the STP process ended. |
| STP Process Started Datetime | The date and time of the STP process started. |
| STP State Configured Flag | Indicates that the STP State Configured. |
| STP VIN Decode Flag | Indicates that the STP VIN Decode triggered. |
| STP Preliminary Estimate Generated Datetime | The date and time the STP preliminary estimate was generated. |
| STP Preliminary Make Changes Datetime | The date and time the STP preliminary make changes were made. |
| Total Cost of Repair | This is the sum of PreTax Amt + Tax Amt. Equivalent to the Total Cost of Repairs on the print image. |
| Total Loss Flag | An indicator used to identify whether a vehicle has been deemed a total loss as a result of damage, typically due to an accident, theft, or other covered event. A total loss occurs when the cost of repairs exceeds a certain threshold of the vehicle's value, as determined by insurance companies or regulatory guidelines. |
| Total Supplement Amt | The total supplement amount on the claim. |
| Total Supplement Cnt | The total supplement count on the claim. |
| Trend Charts Level of Detail | Indicates whether combo chart is shown in increments of year, quarter, month or week. |
| Valuation Flag | A flag that indicates that a valuation was ran on the claim. |
| Vehicle In Datetime | The date and time the vehicle was checked into the repair facility. |
| Vehicle Make | The brand or manufacturer of a vehicle, representing the company that designed, produced, and marketed the vehicle. |
| Vehicle Model | The specific version or variant of a vehicle produced by a manufacturer. It typically includes details such as trim level, options, and features that distinguish it from other models within the same make. |
| Vehicle Out Datetime | The date and time the vehicle was checked out of the repair facility. |
| Vehicle Owner State | The vehicle current location based on vehicle location zip code. |
| Vehicle Owner Zip Code | The vehicle current location zip code. |
| Vehicle Type | Classifies the vehicle into a specific category or type based on its intended use, design, and characteristics, such as passenger car, commercial vehicle, truck, motorcycle, etc. |
| Vehicle Year | Model year of the vehicle. The model year or production year of the vehicle, representing the calendar year in which it was manufactured. It is often used to determine the age and specifications of the vehicle. |
| WeGoLook | Indicates that the claim leveraged external solution provider WeGoLook (WGL) so that field inspector performed a physical inspection at the Vehicle Location capturing the vehicle damage photos. |
Metrics
| Metric | Definition |
|---|---|
| Advisor Cnt | The total number of claims with an Advisor Score. The advisor score is associated to the P01 that's used as a threshold which acts as an optional validation which generated as part of the P01 based on the carrier's STP Advisor rules. |
| Appraisal Count | The total number of claims with an Appraisal. |
| Audit Cnt | The total number of claims that have triggered exceptions on either the Estimate or Supplement files. |
| Avg Latest TCOR Amt | The average total cost of repair amount for the latest file for the claim. |
| Avg Selected Cycle Time TCOR Amt | Selected total repair cost based on the latest file divided by the number of claims. |
| Avg Supplement Amt | The average supplement amount based on the latest file divided by the number of claims. |
| Avg Supplement Count per Claim | The average supplement count based on the latest file divided by the number of claims. |
| Claim Count | The total number of unique claims. Count Distinct using used to count the claims. |
| Claim Folder Create to First Assignments Days | The total number of days from claim folder create to first assignment sent. This metric measures the efficiency of the assignment workflow, reflecting the typical turnaround time from claim folder create to first assignment. |
| Claim Folder Create to Latest Assignment Days | The total number of days from claim folder create to latest assignment sent. This metric measures the efficiency of the assignment workflow, reflecting the typical turnaround time from claim folder create to latest assignment. |
| Claim Folder Creation to First Valuation Days | The average number of days from claim folder create to first valuation. This metric measures the efficiency of the valuation workflow, reflecting the typical turnaround time from claim folder create to first valuation. |
| Cleanliness Cnt | The total number of claims that have a score calculated from the responses of the "Cleanliness" question in the CSI survey. |
| Cleanliness Score | The score calculated from the responses of the "Cleanliness" question in the CSI survey. |
| E01 Line Count | The count lines with E01. |
| E01 TCOR | This is the sum of PreTax Amt + Tax Amt. Equivalent to the Total Cost of Repairs on the print image for the first Estimate. |
| Estimate Lines at SE Close | The count of lines that were complete by smart estimate. |
| Estimate Lines at SE Launch | The count of lines that were prepped by smart estimate. |
| Estimate Lines on E01 | The count of lines that have E01. |
| Estimate Amount | The total cost of repair associated with the Estimate appraisal. |
| Estimate Review Start to Estimate Review Complete Days | The total number of days from estimate review start to estimate review complete. This metric measures the efficiency of the estimate review workflow, reflecting the typical turnaround time fromestimate review start to estimate review complete. |
| First Estimate Complete to First Valuation Days | The total number of days from first estimate complete to first valuation. This metric measures the efficiency of the estimating workflow, reflecting the typical turnaround time from first estimate complete to first valuation. |
| First PMOI to First Assignment Days | The total number of days from first predicted method of inspection to first assignment. This metric measures the efficiency of the predicted method of inspection workflow, reflecting the typical turnaround time from predicted method of inspection to first assignment. |
| First Post Valuation to Latest Post Valuation Days | The total number of days from first post valuation to latest post valuation. This metric measures the efficiency of the valuation workflow, reflecting the typical turnaround time from first post valuation to latest post valuation. |
| First Assignment to Latest Assignment Days | The total number of days from first assignment to latest assignment. This metric measures the efficiency of the valuation workflow, reflecting the typical turnaround time from first assignment to latest assignment. |
| First Assignment to Latest Estimate Days | The total number of days from first assignment to latest estimate. This metric measures the efficiency of the estimating workflow, reflecting the typical turnaround time from first assignment to latest estimate. |
| First Supplement to Latest File Complete Days | The duration of days between the first supplement to latest file complete. |
| First Valuation to First Estimate Complete Days | The total number of days from first valuation to first estimate complete. This metric measures the efficiency of the valuation workflow, reflecting the typical turnaround time from first valuation to first estimate complete. |
| First Valuation to Last Valuation Days | The total number of days from first valuation to latest post valuation. This metric measures the efficiency of the valuation workflow, reflecting the typical turnaround time from first valuation to latest post valuation. |
| First Valuation to Post Valuation Days | The total number of days from first valuation to first post valuation. This metric measures the efficiency of the valuation workflow, reflecting the typical turnaround time from first valuation to first post valuation. |
| Hints Accepted | The count of lines where hints were accepted. |
| Hints Ignored | The count of lines where hints were ignored. |
| Hints Remaining | The count of lines where hints were remaining. |
| Insurer Handle Claim Response Cnt | The total number of claims where a consumer responded to the satisfaction survey. |
| Insurer Handle Claim Score | The total insurer handle claim score associated with the customer satisfaction index that's sent out to vehicle owners after vehicle is repaired. |
| Insurer Survey Detractor Cnt | The total number of claims with insurance survey detractor. |
| Insurer Survey Promoter Cnt | The total number of claims with insurance survey promotor. |
| Is Guided | Indicates whether the claim's digital image was a guided photo. Guided photo capturing allows consumer to take photos of their vehicle if the consumer has access to their vehicle. |
| Jumpstart to FinalDone Time (milliseconds) | The duration of time (milliseconds) between jumpstart to final done. |
| Jumpstart Success Click Count | The count of lines where jumped success was clicked. |
| Kept Informed Response Cnt | The total number of claims that have responses to the "Kept Informed" question on the CSI survey that answered "Yes". |
| Kept Informed Score | Thescore calculated from the responses of the "Kept Informed" question in the CSI survey. |
| Last Estimate Assignment to Est Sent Days | The total number of days from latest estimate assignment to latest estimate. This metric measures the efficiency of the estimate workflow, reflecting the typical turnaround time from latest estimate assignment to latest estimate. |
| Latest Assign Sent to Estimate Review Complete Days | The total number of days from latest assignment sent to estimate review complete. This metric measures the efficiency of the estimating workflow, reflecting the typical turnaround time from latest assignment sent to estimate review complete. |
| Latest File Related Prior Damage Amount | The total amount for damage that existed prior to the current claimed loss and will be repaired as a consequence of repairing damages from the current claimed loss. |
| Latest File Unrelated Prior Damage Amount | The total amount for damages that existed prior to the current claimed loss but cannot be repaired as a consequence of repairing damages from the current claimed loss. |
| Latest PMOI to Latest Assignment Days | The total number of days from first predicted method of inspection to latest assignment. This metric measures the efficiency of the predicted method of inspection workflow, reflecting the typical turnaround time from predicted method of inspection to latest assignment. |
| Latest TCOR Amt | This is the sum of PreTax Amt + Tax Amt. Equivalent to the latest Total Cost of Repairs on the print image. |
| Latest Assignment to Latest Estimate Days | The total number of days from latest assignment sent to latest estimate. This metric measures the efficiency of the estimate workflow, reflecting the typical turnaround time fromlatest assignment sent to latest estimate. |
| Latest Estimate Start to Latest Estimate Complete Days | The total number of days from latest estimate start to latest estimate complete. This metric measures the efficiency of the estimating workflow, reflecting the typical turnaround time from latest estimate start to latest estimate complete. |
| Latest Estimate to Estimate Review Days | The total number of days from latest estimate to latest estimate review. This metric measures the efficiency of the estimating workflow, reflecting the typical turnaround time from latest estimate to latest estimate review. |
| Latest Estimate to First Supplement Days | The total number of days from latest estimate to first supplement. This metric measures the efficiency of the estimating workflow, reflecting the typical turnaround time from latest estimate to first supplement. |
| Loss Report to Latest Assign Sent Days | The total number of days from loss report to latest assignment sent. This metric measures the efficiency of the loss report workflow, reflecting the typical turnaround time from loss report to latest assignment sent. |
| Loss Report to Latest Estimate Assign Sent Days | The total number of days from loss report to latest estimate assignment sent. This metric measures the efficiency of the loss report workflow, reflecting the typical turnaround time from loss report to latest estimate assignment sent. |
| Loss to First Valuation Days | The total number of days from the loss to first valuation. This metric measures the efficiency of the valuation workflow, reflecting the typical turnaround time from loss to first valuation. |
| Multi Question Survey Cnt | The total number of claims where multi question surveys completed out of those sent out. |
| Nullified Survey Cnt | The total number of claims where the responses of the survey were nullified. |
| On Time Delivery Response Cnt | The total number of claims where the customer responded "Yes" to vehicle delivered on time on CSI survey. |
| On Time Delivery Score | Thescore calculated from the responses where the customer responded "Yes" to vehicle delivered. |
| Outstanding Assignment (< 2 weeks) Count | Count of claims with outstanding assignment 2 weeks or less. |
| Outstanding Assignment (30-45 days) Count | Count of claims with outstanding assignment between 30 to 45 days. |
| Outstanding Assignment (15-30 days) Count | Count of claims with outstanding assignment between 15 to 30 days. |
| Outstanding Assignment (45+ days) Count | Count of claims with outstanding assignment 45 days or more. |
| Outstanding Assignment Count | The total number of claims where the customer responded "Yes" to vehicle delivered outstanding assignment outstanding CSI survey. |
| Outstanding Assignment Days | The number of days the assignment is outstanding. |
| Overall Experience Cnt | The total number of claims where the customer responded "Yes" to vehicle delivered overall experience overall CSI survey. |
| Overall Experience Score | Thescore calculated from the responses to the overall all experience for the CSI survey that responded "Yes". |
| P01 Line Count | The count lines with P01. |
| P01 Total Repair Cost | The total repair cost for P01. |
| P01 Total Repair Cost Threshold | The threshold cost for P01 total repair. |
| Photo Delta V | Indicates claims where the Photo Delta V AI model was invoked and derived other data values by post processing on the derived Delta V. Delta V gets calculated from the Images derived from Quick Estimate (EXPCL) , CCCONE Estimating, MAPRO, First Look channels. |
| Point A to B Cycle Time | Average duration between the first and second selected date increments for the selected cycle time units. |
| Point A to F Cycle Time | Average duration between the first and sixth selected date increments for the selected cycle time units. |
| Point B to C Cycle Time | Average duration between the second and third selected date increments for the selected cycle time units. |
| Point C to D Cycle Time | Average duration between the third and fourth selected date increments for the selected cycle time units. |
| Point D to E Cycle Time | Average duration between the fourth and fifth selected date increments for the selected cycle time units. |
| Point E to F Cycle Time | Average duration between the fifth and sixth selected date increments for the selected cycle time units. |
| Post Authoring Score | The score that allows carriers to understand appraiser behavior. |
| Post Authoring Score > 75% Flag | Indicates post authoring scores that greater than 75%. |
| Post Authoring Score > 80% Flag | Indicates post authoring scores that greater than 80%. |
| Post Authoring Score > 85% Flag | Indicates post authoring scores that greater than 85%. |
| Post Authoring Score > 90% Flag | Indicates post authoring scores that greater than 90%. |
| Post Authoring Score > 95% Flag | Indicates post authoring scores that greater than 95%. |
| Promise to Veh Out Days | The total number of days from promise to vehicle out. This metric measures the efficiency of the repair workflow, reflecting the typical turnaround time from the date of the promise to the date of when the vehicle is out. |
| Quality Cnt | The total number of claims where the customer responded "Yes" to Quality question on the CSI survey. |
| Quality Score | Thescore calculated from the responses "Yes" to Quality question on the CSI survey. |
| Recommended Insurer Score | The total number of claims where the customer responded "Yes" to vehicle delivered recommended insurer recommended CSI survey. |
| Recommended Shop Cnt | The total number of claims where the customer responded "Yes" to vehicle delivered recommended shop recommended CSI survey. |
| Recommended Shop Score | The score calculated from where thecustomer responded "Yes" to vehicle delivered recommended shop recommended on the CSI survey. |
| Regional Value Amount | Local market value amount as determined by CCC valuation methodology. |
| Reinspection Cnt | The total count of claims where a reinspection occurred. |
| Repair Complete Cnt | The total count of claims where repair is complete. |
| Repair Completed to Vehicle Out Days | The total number of days from repairs completed to vehicle out. This metric measures the efficiency of the vehicle repair, reflecting the typical turnaround time from repair complete date to when the vehicle left the shop. |
| RF Survey Detractor Cnt | The total number of claims where repair facility survey detractor. |
| RF Survey Promoter Cnt | The total number of claims where repair facility survey promotor. |
| SE Part Selector Click Count | The count of lines where smart estimate part selector clicked. |
| Selected Cycle Time Claim Count | The count of selected cycle time claims. |
| Selected Cycle Time Metric | Average duration between the selected date increments for the currently active cycle time for the selected cycle time units. |
| Selected Estimate Count | The count of selected estimates. |
| Service Cnt | The total number of claims that responded to the "Service" question in the CSI survey. |
| Service Score | Thescore calculated from the responses of the "Service" question in the CSI survey |
| Single Question Survey Cnt | The total number of claims that responded to the "Single Question" question in the CSI survey. |
| STP Advisor Flag | The average score associate to the P01 that's used as a threshold which acts as an optional validation which generated as part of the P01 based on the carrier's STP Advisor rules. |
| Supplement Amt | The amount of the supplement on the claim. |
| Supplement Amt % of TCOR | The percentage of the supplement request amount compared to the original Total Cost of Repair (TCOR). This metric evaluates the magnitude of additional costs relative to the initial estimate and indicates the proportion of adjustments required to complete the repairs satisfactorily. The total supplement amount divided by the original Total Cost of Repairs (TCOR). |
| Survey Sent Cnt | The total number of claims where the responses of the "Service" question in the CSI survey. |
| Survey Response Cnt | The total number of claims where the customer responded "Yes" to vehicle delivered survey response survey CSI survey. |
| TCOR % of Regional Value | The percentage of the regional value amount compared to the original Total Cost of Repair (TCOR). This metric evaluates the magnitude of the regional value to the initial estimate and indicates the proportion of value of the vehicle to cost of repairs. The Total Cost of Repair (TCOR) divided by the Regional Value amount. |
| TCOR at SE Close | The total cost of repair at smart estimate close. |
| TCOR at SE Launch | The total cost of repair at smart estimate launch. |
| Total Estimate Cnt | The total number of claims with estimates that are locked by the appraiser. |
| Total Labor Amount | The total amount of labor costs for the claim. |
| Total Part Amount | The total amount of part costs for the claim. |
| Total Valuation Amt | The proposed settlement amount for the vehicle on the valuation request. |
| Valuation Amt | Local market value amount as determined by CCC valuation methodology. Value of vehicle prior to adjustments for condition, refurbishments, Pre- and/or PostTax Adjustments, and Sales Tax. |
| Valuation Cnt | The number of Total Loss valuation requests processed by CCC for the specified parameters. |
| Vehicle In to Vehicle Out Days | The total number of days from vehicle in to vehicle out. This metric measures the efficiency of the vehicle repair, reflecting the typical turnaround time from when the vehicle made it into the shop to when the vehicle left the shop out. |
| Vehicle Returned Response Cnt | The total number of claims from the responses of the "Vehicle Returned" question in the CSI survey. |
| Vehicle Returned Score | Average score calculated from the responses of the "Vehicle Returned" question in the CSI survey. |
