Collision Estimating Glossary

This glossary has two groups: Attributes and Metrics. Each group contains categories. Select any category to see the Measures, Definitions, and Formulas.

You can view the glossary as an alphabetized pdf and print it from your pdf viewer.

Attributes Group

Measure Definition
Claim Category

Claim Category is a grouping of Claim Type into Structural, Vehicle, Other or Unknown.

(Folder Path in CCC® Analytics: Attributes > Claim Type)

Claim Type Attributes

Measure Definition
Appraiser Type

Identifies the ‘type’ of appraiser that generated the appraisal. Types include:

  • Staff Appraiser
  • Repair Facility
  • Independent Appraiser

(Folder Path in CCC® Analytics: Attributes > Audit File Level)
Total of All Appraisers

A drillable attribute that can be included on a report to support drilling to the individual appraiser once the report results have been returned.

(Folder Path in CCC® Analytics: Attributes > Audit File Level)

Audit File Level Attributes

Measure Definition
Air Bag Deployed Code

Identifies whether a file included replacement of a driver and/or passenger-side air bag. Values include:

  • Air Bag Deployed
  • No Air Bag Deployed
  • Unknown AirBag Source

 

(Folder Path in CCC® Analytics: Attributes > Claim)

Appraisal Source

Appraisal Sources facilitates the filtering of information to include only those files generated by Insurance Staff Appraisers (Internal) or only those files generated by External Appraisers (includes files generated by repair facilities and independent appraisal companies).

(Folder Path in CCC® Analytics: Attributes > Claim)
Data Source

The estimating platform used to generate the vehicle appraisal: CCC (designates Pathways data uploaded through the Autoverse portal only), Pathways (designates Pathways data uploaded through EZNet), ADP or Mitchell).

(Folder Path in CCC® Analytics: Attributes > Claim)
File Type

The file type identifies whether the audit was run against the vehicle appraisal with just an estimate versus the vehicle appraisal with one or more supplement(s).

(Folder Path in CCC® Analytics: Attributes > Claim)
Inspection Location

The Inspection Location Type corresponds to the Site Type in the Admin tab within Pathways and is used to indicate the location where the vehicle was inspected for appraisal. This attribute applies only to Collision Estimating data. With the release of Pathways 4.1, functionality shall be added to identify the type of assignment being sent to repair facilities. This assignment type shall be incorporated into the “Inspection Locations” values to further define the method/location of inspection. Categories include the following:

Appr & Authorization to Repair = denotes an assignment sent to a repair facility where the repair facility's estimate is approved and the repairer can seek authorization for the repair
Appr & Repair with Customer OK = denotes an assignment sent to a repair facility where the repair facility's estimate is approved and the repairer can seek authorization for the repair from the vehicle owner
Demand Estimate = denotes an assignment sent to an appraiser where the customer has been asked to provide one or more estimates from a repairer of their choice
Desk Review = denotes an assignment sent to an appraiser where the appraisal has been generated as a desk review
Drive-In = denotes the inspection location as Drive-In
Field = denotes the inspeciton location as either Home, Work, Repair Facility(non-registered), Other
Inspection Only = denotes an assignment sent to a repair facility where the repair facility's estimate is approved for inspection only
Non Drive-In Facility / Other = denotes an inspection location of Non Drive-In
Repair Facility – DRP = denotes an assignment sent to a repair facility registered in CCC’s systems.
Service Center = denotes an assignment where the inspection will be conducted at an insurance company location set up for vehicle inspections
Unknown = where site type specified is unknown value

 

(Folder Path in CCC® Analytics: Attributes > Claim)
Loss Category

Loss Category is the type of coverage for a particular claim. Valid loss categories include:

  • Collision
  • Comprehensive
  • Liability
  • Other
  • Unknown

(Folder Path in CCC® Analytics: Attributes > Claim)

Claim Attributes

Measure Definition
Catastrophe Indicator

The Catastrophe Indicator reflects the presence of a catastrophe as captured in the Admin1 tab in Pathways. The EMS file does not include this attribute, so all non-Pathways appraisals will be set to Catastrophe Indicator = Undetermined. Values include:

  • Catastrophe
  • Non-Catastrophe
  • Undetermined
(Folder Path in CCC® Analytics: Attributes > Claim Detail)
Repair Cost % of Regional Value Range

This attribute refers to the range of repair cost as a percent of the regional value amount. Values include:

  • Repair Cost is greater than 0 and less than 30% of the Regional Value
  • Repair Cost is between 30 and 50% of the Regional Value of the vehicle
  • Repair Cost is between 50 and 70% of the Regional Value of the vehicle
  • Repair Cost is between 70 and 75% of the Regional Value of the vehicle
  • Repair Cost is between 75 and 80% of the Regional Value of the vehicle
  • Repair Cost is equal to 80% or more than the Regional Value of the vehicle
  • Unknown or a repair cost of $0
(Folder Path in CCC® Analytics: Attributes > Claim Detail)
Total Loss Threshold Exceeded Indicator

This attribute refers to whether the repair cost of an appraisal/claim has exceeded the Total Loss Threshold Amt. The values for this attribute are:

  • Total Loss Threshold Exceeded
  • Total Loss Threshold Not Exceeded
  • Unknown
  • For non-Pathways claims this is populated with a value of unknown.
(Folder Path in CCC® Analytics: Attributes > Claim Detail)
Total Loss Threshold Exceeded Claim Cnt

Total number of claims/appraisals whose repair costs have exceeded the Total Loss Threshold Amt.

(Folder Path in CCC® Analytics: Attributes > Claim Detail)

Claim Detail Attributes

Measure Definition
Appraiser

The Appraiser is the actual staff appraisers, repair facility, or independent appraisal company that generated estimates or supplements for a given insurance company. The list will display the concatenated appraiser name and appraiser Login ID for staff appraisers. For repair facilities and independent appraiser companies, the list will display the companies’ names and will provide the sum total of all individual estimators’ work at each company.

(Folder Path in CCC® Analytics: Attributes > Appraiser > Claim Level)

Appraiser State

 

The geographical state location of the appraiser. The Appraiser State is based on the address maintained for that repair facility or independent appraisal company, by the claim office to which the staff appraiser’s Pathways license is tied, or the claim office where the non-Pathways appraiser received the appraisal assignment.

(Folder Path in CCC® Analytics: Attributes > Claim Level)
Appraiser Type

Identifies the ‘type’ of appraiser that generated the appraisal. Types include:

  • Staff Appraiser
  • Repair Facility
  • Independent Appraiser

 

(Folder Path in CCC® Analytics: Attributes > Claim Level)

Claim Level Attributes

Measure Definition
Catastrophe Name

The name of a catastrophe as indicated in the “Catastrophe” field of the Admin1 tab of Pathways. This field will not be populated for non-Pathways EMS files.

(Folder Path in CCC® Analytics: Attributes > IMG > Collision Estimating)
Claim Submitted Date

The date/time that the claim/appraisal was committed. For Pathways appraisals, this date/time is the same as the EstCompleteDate; for non-Pathways appraisals, this date/time is the same as the EstSentDate. This date is used as the prompt date for the Claim Detail Report.

(Folder Path in CCC® Analytics: Attributes > IMG > Collision Estimating)
Inspection Location Alias

The alpha-numeric value assigned to a location by the insurance company to identify that location with a code identifiable within their company. The location is setup and maintained within CCC’s systems.

(Folder Path in CCC® Analytics: Attributes > IMG > Collision Estimating)
Inspection Location Street Address 1

The street address of the vehicle inspection as setup and maintained within CCC’s system or as specified in the Pathways appraisal.

(Folder Path in CCC® Analytics: Attributes > IMG > Collision Estimating)
Inspection Location Street Address 2

The street address of the vehicle inspection as setup and maintained within CCC’s system or as specified in the Pathways appraisal.

(Folder Path in CCC® Analytics: Attributes > IMG > Collision Estimating)
Inspection Location Type

The code of the Inspection Location before it is summarized for reporting in Intellisphere. Values can include U, DRV, NDRV, HOME, WORK, RF, OS, DESK, DP, SCTR, DMES. One or more of these values are mapped to the Inspection Locations above.

(Folder Path in CCC® Analytics: Attributes > IMG > Collision Estimating)
Policy Number

The policy number as entered within the appraisal administrative data.

(Folder Path in CCC® Analytics: Attributes > IMG > Collision Estimating)
Repair Facility Name

The name entered into the “Repair Site” field within Pathways Admin 2. This field will not be populated for non-Pathways appraisals.

(Folder Path in CCC® Analytics: Attributes > IMG > Collision Estimating)
Repair Facility State Code

The geographical state entered into the “Repair Site” field within Pathways Admin 2. This field will not be populated for non-Pathways appraisals.

(Folder Path in CCC® Analytics: Attributes > IMG > Collision Estimating)
Repair Facility Street Address

The street address etered into the “Repair Site” field within Pathways Admin 2. This field will not be populated for non-Pathways appraisals.

(Folder Path in CCC® Analytics: Attributes > IMG > Collision Estimating)
Repair Facility Zip Code

The zip code entered into the “Repair Site” field within Pathways Admin 2. This field will not be populated for non-Pathways appraisals.

(Folder Path in CCC® Analytics: Attributes > IMG > Collision Estimating)
Vehicle License

The license number for the loss vehicle as specified in the appraisal.

(Folder Path in CCC® Analytics: Attributes > IMG > Collision Estimating)
Vehicle Owner City

The city for the vehicle owner. The city is derived from the zip code of the vehicle owner.

(Folder Path in CCC® Analytics: Attributes > IMG > Collision Estimating)
Vehicle Owner First Name

The first name of the vehicle owner as specified in the appraisal.

(Folder Path in CCC® Analytics: Attributes > IMG > Collision Estimating)
Vehicle Owner Last Name

The last name of the vehicle owner as specified in the appraisal.

(Folder Path in CCC® Analytics: Attributes > IMG > Collision Estimating)
Vehicle Owner State Code

The state code for the vehicle owner as specified in the appraisal.

(Folder Path in CCC® Analytics: Attributes > IMG > Collision Estimating)
Vehicle Owner Street Address

The street address for the vehicle owner as specified in the appraisal.

(Folder Path in CCC® Analytics: Attributes > IMG > Collision Estimating)
Vehicle Owner Zip Code

The zip code for the vehicle owner as specified in the appraisal.

(Folder Path in CCC® Analytics: Attributes > IMG > Collision Estimating)
Vehicle VIN

The vehicle identification number as specified for the loss vehicle on the appraisal.

(Folder Path in CCC® Analytics: Attributes > IMG > Collision Estimating)

Collision Estimating Attributes

Measure Definition
Claim Office Branch Code

The alpha-numeric value assigned to claim office by the insurance company to identify that office with a code identifiable within their company.

(Folder Path in CCC® Analytics: Attributes > Company)
Company

This set of attributes that refer to the insuring company for whom estimates and supplements were generated. The prompt window within Intellisphere displays the hierarchy of the company as set up and maintained in CCC’s Front Office System. This hierarchy includes all locations to which data is tied, as well as all locations at levels above the lowest level locations. Levels within the hierarchy are identified as Level 2 through Level 6, with the Lowest Level Location reflecting the lowest level in a particular branch of a hierarchy to which data is tied.

(Folder Path in CCC® Analytics: Attributes > Company)
Lowest Level Location

The name given to the insurance office location to which the data for a given appraisal/claim is tied.

(Folder Path in CCC® Analytics: Attributes > Company)

Company Attributes

Measure Definition
Odometer Range

Condition attribute defined by the vehicle odometer specified for the loss vehicle in the appraisal. Values include:
(Unknown)
(1-20k miles)
(20-40k miles)
(40-60k miles)
(60-80k miles)
(80-100k miles) (100-120k miles) (120-140k miles) (140k+ miles)

(Folder Path in CCC® Analytics: Attributes > Condition)
Primary Impact Point

A selection option when creating your own report that provides specific detail on claims/appraisals broken out by primary point of impact. This attribute applies only to Collision Estimating data. Subcategories include Not Entered, Right Front, Right Front Pillar, Right T-bone, Right Quarter Post, Right Rear, Rear, Left Rear, Left Quarter Post, Left T-bone, Left Front Pillar, Front Left, Front, Rollover, Unknown, Total Loss, Non-Collision, Left & Right Side, Front & Rear, All Over, Strip, Undercarriage, Total Burn, Interior Burn, Engine Burn, (Fresh Water, Salt Water, (Hail, Glass, Vandalized, Hood, Deck Lid, and Roof.

(Folder Path in CCC® Analytics: Attributes > Condition)
Primary Impact

For these attributes, primary points of impact have been grouped in these major groupings.
Front Impacts = where impact point is Front, Right Front, Left Front, Right Front Pillar, and Left Front Pillar
Rear Impacts = where impact point is Right Qtr Post, Right Rear, Rear, Left Rear, and Left Qtr Post
Side Impacts = where impact point is Right T-Bone, Left T-Bone, and Left & Right Side Other Collision = where impact point is Rollover, Front & Rear, All Over, Undercarriage, and Total Loss
Other Non-Collision = where impact point is Non-Collision, Strip, Hail, Glass, and Vandalized, Hood, Deck Lid, and Roof
Water = where impact point is Fresh Water, Salt Water
Burns = where impact point is Interior Burn, Engine Burn, Total Burn
Unknown = where impact point is unknown

(Folder Path in CCC® Analytics: Attributes > Condition)
Secondary Impact Point

A selection option when creating your own report that provides specific detail on claims/appraisals broken out by primary point of impact.
Subcategories include Not Entered, Right Front, Right Front Pillar, Right T-bone, Right Quarter Post, Right Rear, Rear, Left Rear, Left Quarter Post, Left T-bone, Left Front Pillar, Front Left, Front, Rollover, Unknown, Total Loss, Non-Collision, Left & Right Side, Front & Rear, All Over, Strip, Undercarriage, Total Burn, Interior Burn, Engine Burn, Fresh Water, Salt Water, Hail, Glass, Vandalized, Hood, Deck Lid, and Roof.

(Folder Path in CCC® Analytics: Attributes > Condition)
Vehicle Age Group

Vehicle Age Group is a grouping of vehicles based on their vehicle ages. Categories include the following:
Current Yr or Newer Group = where Vehicle Age is less than 1 year
1 - 3 Years = where Vehicle Age is 1 to 3 years
4 - 6 Years = where Vehicle Age is 4 to 6 years
7 Years and older = where Vehicle Age is 7 years and older
Unknown Age Group = where vehicle age is unavailable or invalid

(Folder Path in CCC® Analytics: Attributes > Condition)
Vehicle Age

Vehicle Age is the age of the loss vehicle in years. For Collision Estimating data, vehicle age is based on the estimate start date minus vehicle model year. For Total Loss, vehicle age is based on the date the vehicle was submitted to CCC for valuation minus the vehicle model year.

(Folder Path in CCC® Analytics: Attributes > Condition)
Vehicle Condition

Vehicle Condition is an attribute within the Collision Estimating data that reflects whether the loss vehicle appraised is considered repairable or not.
For staff and independent appraisers* using Pathways, the condition of a vehicle is based on the data entered in the Settlement page within the Summary tab of Pathways, or on the primary or secondary points of impact. Total Losses include where Type = Total Loss or primary or secondary impact points are tagged as Total Loss or Total Burn. Repairables include any files where Type = Repairable or Borderline, or where primary or secondary points of impact are not tagged as Total Loss or Total Burn.
For repair facilities using Pathways, the condition of a vehicle is based on data entered in the primary or secondary points of impact. Total Losses include primary or secondary impact points tagged as Total Loss or Total Burn. Repairables include any files where primary or secondary impact points are not tagged as Total Loss or Total Burn.
For non-Pathways appraisals, the condition of a vehicle is based on the total loss indicator or primary or secondary impact points populated in the EMS data. Total Losses include where TL Indicator = Yes or primary or secondary impact points are tagged as Total Loss or Total Burn. Repairables include any files where TL Indicator = No, or where primary or secondary points of impact are not tagged as Total Loss or Total Burn. If the points of impact are Not Entered or Primary Unknown, the vehicle condition is set to Unknown Repairable. * Any independent appraiser on Pathways 4.4 and prior need to use the primary or secondary impact point to tag a vehicle as a Total Loss.

(Folder Path in CCC® Analytics: Attributes > Condition)
Vehicle Driveable Flag

The Vehicle Driveable Flag reflects the driveable status of the vehicle as captured on the Vehicle Tab within Pathways. The EMS data file does not include this attribute, so all non-Pathways appraisals will be set to Vehicle Driveable Flag = Unknown Driveable. Values include:
Driveable
Non-Driveable
Unknown Driveable

(Folder Path in CCC® Analytics: Attributes > Condition)

Condition Attributes

Measure Definition
Mgmt 1 Level 1 Desc

Mgmt 1 Level 1 Desc. A hierarchical attribute within the Manager hierarchy that indicates the top level of the manager hierarchy set up for a customer.

(Folder Path in CCC® Analytics: Attributes > Management Hierarchy)
Mgmt 1 Level 2 Desc

Mgmt 1 Level 2. A hierarchical attribute within the Manager hierarchy that indicates the second highest level of the manager hierarchy set up for a customer.

(Folder Path in CCC® Analytics: Attributes > Management Hierarchy)

Mgmt 1 Level 3 Desc

Mgmt 1 Level 3. A hierarchical attribute within the Manager hierarchy that indicates the third highest level of the manager hierarchy set up for a customer.

(Folder Path in CCC® Analytics: Attributes > Management Hierarchy)

Mgmt 1 Level 4 Desc

Mgmt 1 Level 4. A hierarchical attribute within the Manager hierarchy that indicates the fourth highest level of the manager hierarchy set up for a customer.

(Folder Path in CCC® Analytics: Attributes > Management Hierarchy)

Mgmt 1 Level 5 Desc

Mgmt 1 Level 5. A hierarchical attribute within the Manager hierarchy that indicates the fifth highest level of the manager hierarchy set up for a customer.

(Folder Path in CCC® Analytics: Attributes > Management Hierarchy)

Mgmt 1 Level 6 Desc

Mgmt 1 Level 6. A hierarchical attribute within the Manager hierarchy that indicates the sixth highest level of the manager hierarchy set up for a customer.

(Folder Path in CCC® Analytics: Attributes > Management Hierarchy)

Mgmt 1 Level 7 Desc

Mgmt 1 Level 7. A hierarchical attribute within the Manager hierarchy that indicates the seventh highest level of the manager hierarchy set up for a customer.

(Folder Path in CCC® Analytics: Attributes > Management Hierarchy)

Mgmt 1 Lowest Level Desc

Mgmt 1 Lowest Level. A hierarchical attribute within the Manager hierarchy that indicates the lowest level of the manager hierarchy set up for a customer.

(Folder Path in CCC® Analytics: Attributes > Management Hierarchy)

Person Name

The name of the “Appraiser” as included in the data element “Appraiser”. “Person Name” is the equivalent to the first part of the “Appraiser” for the Manager hierarchy.

(Folder Path in CCC® Analytics: Attributes > Management Hierarchy)

Management Hierarchy Attributes

Measure Definition Formula
MOI Appraiser Type Appraiser type of the last assignment before the estimate if that record exists, if it does not exist the data is taken from the estimate of record. This is used to help calculate the Method of Inspection. --
MOI Inspection Location Inspection location of the last assignment before the estimate if that record exists, if it does not exist the data is taken from the estimate of record. This is used to help calculate the Method of Inspection. --
Inspection Type Inspection type of the last assignment before the estimate if that record exists, if it does not exist the data is taken from the estimate of record. This is used to help calculate the Method of Inspection. --
Method of Inspection Method of inspection is a mapped value from MOI Appraiser Type, MOI Inspection Location, and Inspection Type. Because the base attributes are pulled from the last assignment before the estimate (if it exists, if not values are mapped from the estimate of record) this value is also comes from the last assignment before the estimate if available. --

Top of MOI Attributes

Measure Definition
CAPA Certified

Parts which were certified by the "The Certified Automotive Parts Association (CAPA).

(Folder Path in CCC® Analytics: Attributes > Part)
Discount Markup

Attribute that indicates if a Markup or a Discount was given on a part. (Discount, Markup, None)

(Folder Path in CCC® Analytics: Attributes > Part)
Glass Part

Attribute that indicates if a part contains glass. (Glass, Non Glass)

(Folder Path in CCC® Analytics: Attributes > Part)
Labor Category Different types of labor tasks. (Body, Paint, Mechanical, Frame, etc) (Folder Path in CCC® Analytics: Attributes > Part)
Part Attachment

For major components the value is set to "Unknown" (where corresponding code is "0000"); will include parts such as bolts, hinges, belts, caps, bushings, etc.

(Folder Path in CCC® Analytics: Attributes > Part)
Part Component

The break up of a Part subgroup into smaller categories. This is the most granular level of Parts information in CCC One Analytics.

(Folder Path in CCC® Analytics: Attributes > Part)
Part Group

Different part groups. (Back Door, Body Shell, etc).

(Folder Path in CCC® Analytics: Attributes > Part)
Part Name

The Part Name is the concatenation of "Part Group" and "Part Component".

(Folder Path in CCC® Analytics: Attributes > Part)
Part Subgroup

The break up of a Part Group into smaller categories.

(Folder Path in CCC® Analytics: Attributes > Part)
Part Type

Type of part used. (OEM, AM, Recycled, Opt OEM, Reconditioned, etc).

(Folder Path in CCC® Analytics: Attributes > Part)

Part Attributes

Measure Description
Underwriting Company

The assigned insurance company populated by the claim assignment. Commonly referred to Secondary Company. When populated the Underwriting Company is the insurance company on the estimate. When not populated, an assigned insurance company was not selected on the assignment.

(Folder Path in CCC® Analytics: Attributes > Underwriting Company)

Underwriting Company Attributes

Measure Definition
Body Category

Body Categories drill to Types to Body Styles. Categories include:

  • Car
  • Truck
  • Other
(Folder Path in CCC® Analytics: Attributes > Vehicle)
Body Style

Vehicle Body Style is the categorization of vehicles across all manufacturers and makes based on their body style. Categories include:

  • Convertible
  • Coupe
  • Hatchback
  • Sedan
  • Wagon
  • Long Bed Pickup
  • Pickup
  • Short Bed Pickup
  • Sport Utility Vehicle
  • Van
  • Other
  • Unknown
  • Motorcycle
  • Special
(Folder Path in CCC® Analytics: Attributes > Vehicle)
Door Style

The number of doors on the loss vehicle given in the appraisal.

(Folder Path in CCC® Analytics: Attributes > Vehicle)
Engine Code

The engine code as specified for the loss vehicle in the appraisal.

(Folder Path in CCC® Analytics: Attributes > Vehicle)
Make

Vehicle Make is the make as decoded from the VIN.

(Folder Path in CCC® Analytics: Attributes > Vehicle)
Manufacturer

Vehicle Manufacturer groups together different vehicle makes based on the global manufacturer. For example: GM as a manufacturer would drill to vehicle makes such as Pontiac, Chevrolet, etc.

(Folder Path in CCC® Analytics: Attributes > Vehicle)
Model

The vehicle model name as specified the vehicle appraisal.

(Folder Path in CCC® Analytics: Attributes > Vehicle)
Source

Vehicle Source are global regions, based on the Manufacturer's Corporate Office Country of origin. Categories:

  • Asian
  • Domestic
  • European
  • Other

For example, a Honda vehicle source is considered Asian, regardless of whether the car was actually manufactured in the U.S. or in Japan. All Vehicle Source drills to Manufacturers then to Makes.

(Folder Path in CCC® Analytics: Attributes > Vehicle)
Type

Vehicle Type is the categorization of vehicles based on body style groupings.
Car includes Convertible, Coupe, Hatchback, Sedan, and Wagon.
Motorcycle includes motorcycles.
Pickup includes Long Bed Pickup, Pickup, Short Bed Pickup.
Utility Vehicle includes sport utility vehicle.
Van includes minivan, panel van, etc.
Other/Unknown includes other, unknown, and special vehicles.

(Folder Path in CCC® Analytics: Attributes > Vehicle)
Vehicle Style

The vehicle style as specified on the appraisal for the loss vehicle.

(Folder Path in CCC® Analytics: Attributes > Vehicle)
Vehicle VIN

The vehicle identification number as specified for the loss vehicle on the appraisal.

(Folder Path in CCC® Analytics: Attributes > Vehicle)
Vehicle

This folder includes such attributes as Sources, Manufacturers, Makes, Body Categories, Types, and Body Styles.

(Folder Path in CCC® Analytics: Attributes > Vehicle)

Vehicle Attributes

 

Metrics Group

Measure Definition Formula
Line Adjustment %

Percentage of the number of lines adjusted when compared to the total number of lines in the estimate. (A line is considered to be "adjusted" when a discount or markup is given for that line.)

(Folder Path in CCC® Analytics: Metrics > Parts > Adjustments)

 Line Discount Part Pct/ (Line Discount Part Cnt + Line Markup Part Cnt)
Line Discount Part Cnt

The number of lines in the estimate which have a discount.

(Folder Path in CCC® Analytics: Metrics > Parts > Adjustments)

 --
Line Markup Part Cnt

The number of lines in the estimate which have a markup.

(Folder Path in CCC® Analytics: Metrics > Parts > Adjustments)

 --
Overall Part Discount %

Percentage of overall discount given to all parts.

(Folder Path in CCC® Analytics: Metrics > Parts > Adjustments)

 Overall Part Discount Amt / PreAdjusted Part Amt
Overall Part Discount Amt

Amount of discount given to all parts.

(Folder Path in CCC® Analytics: Metrics > Parts > Adjustments)

 --
Overall Part Discount Cnt

Number of parts that have a discount.

(Folder Path in CCC® Analytics: Metrics > Parts > Adjustments)

 --
Overall Part Markup %

Percentage of overall markup present in all parts.

(Folder Path in CCC® Analytics: Metrics > Parts > Adjustments)

 Overall Part Markup Amt / PreAdjusted Part Amt
Overall Part Markup Amt

Amount of markup present in all parts.

(Folder Path in CCC® Analytics: Metrics > Parts > Adjustments)

 --
Overall Part Markup Cnt

Number of parts with a markup.

(Folder Path in CCC® Analytics: Metrics > Parts > Adjustments)

 --
Part Betterment %

Percentage of betterment amount per part.

(Folder Path in CCC® Analytics: Metrics > Parts > Adjustments)

 Part Betterment Pct / Part Betterment Cnt
Part Betterment Amt

Amount spent on betterment of a part.

(Folder Path in CCC® Analytics: Metrics > Parts > Adjustments)

 --
Part Betterment Cnt

Number of parts that were improved because of a betterment amount.

(Folder Path in CCC® Analytics: Metrics > Parts > Adjustments)

 --
Part Cost Adjustment Amt

Price of the part whose amount was adjusted in the estimating tool.

(Folder Path in CCC® Analytics: Metrics > Parts > Adjustments)

 --
Preadjusted Part Amt

Amount of parts in the appraisal before taxes.

(Folder Path in CCC® Analytics: Metrics > Parts > Adjustments)

 --

Adjustments Metrics

Measure Definition Formula
OEM Discount % of OEM Parts Amt

Total dollars discounted on OEM parts as a percent of the total dollars spent on OEM parts.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Farmers Only)

 OEM Discount Amt / OEM Part Amt

Collision Estimating Metrics

Measure Definition

Formula
AsgnRetrieve to EstSent Cnt

The total count of claims/appraisals with valid dates and correct order for assignment retrieved and estimate sent date.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
AsgnRetrieve to EstSent Days

The total number of days from the assignment retrieved date to the estimate sent date.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
AsgnRetrieve to EstSent Days Avg

Average number of days between the date the assignment was retrieved by the appraiser and the date the EMS data for the estimate of record was successfully attached to the Autoverse claim folder or uploaded through EZNet.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 AsgnRetrieve to EstSent Days / AsgnRetrieve to EstSent Cnt
AsgnRetrieve to EstStart Cnt

The total count of claims where the date the assignment retrieved date was valid and preceeded a valid estimate start date.. Note that this metric will be captured only for Pathways appraisals as one of the dates necessary to calculate this metric is not available within the EMS for non-Pathways appraisals. A comparable metric for these non-Pathways claims is “AsgnRetrieve to Inspected Cnt”.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
AsgnRetrieve to EstStart Days

The total count of days from the date the estimate was retrieved to the date the first line of the estimate was added. Note that this metric will be captured only for Pathways appraisals as one of the dates necessary to calculate this metric is not available within the EMS for non-Pathways appraisals. A comparable metric for these non-Pathways claims is “AsgnRetrieve to Inspected Days”.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
AsgnRetrieve to EstStart Days Avg

Average number of days between the date the assignment was retrieved by the appraiser and the date the first line of the estimate was written. Note that this metric will be captured only for Pathways appraisals as one of the dates necessary to calculate this metric is not available within the EMS for non-Pathways appraisals. A comparable metric for these non-Pathways claims is “AsgnRetrieve to Inspected Days Avg”.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 AsgnRetrieve to EstStart Days / AsgnRetrieve to EstStart Cnt
AsgnRetrieve to Inspected Cnt

The total count of claims where the assignment retrieved date was valid and preceeded a valid inspection date.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
AsgnRetrieve to Inspected Days

The total count of days from the date the estimate was retrieved to the date the first line of the estimate was added.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
AsgnRetrieve to Inspected Days Avg Average number of days between the date the assignment was retrieved by the appraiser and the date the vehicle was inspected. AsgnRetrv to Inspected Days / AsgnRetrv to Inspected Cnt
AsgnSent to AsgnRetrieve Hrs

The total number of hours from the date the original estimate assignment was sent to the date the assignment was retrieved.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
AsgnSent to AsgnRetrieve Hrs Avg

Average number of hours between the date the original estimate assignment was sent to the date the assignment was retrieved.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 AsgnSent to AsgnRetrieve Hrs / AsgnSent to Retrieve Cnt
AsgnSent to EstSent % <= 12 Hrs Count of claims where AsgnSent to EstSent Hrs is less than or equal to 12 hours as a percent of the total count of claims where the original estimate assignment sent date is valid and preceeded a valid estimate sent date. (Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time) AsgnSent to EstSent <= 12 Hrs Cnt / AsgnSent to EstSent Cnt
AsgnSent to EstSent % 12-48 Hrs Count of claims where AsgnSent to EstSent Hrs is greater than 12 and less than or equal to 48 hours as a percent of the total count of claims where the original estimate assignment sent date is valid and preceeded a valid estimate sent date. (Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time) AsgnSent to EstSent 12-48 Hrs Cnt / AsgnSent to EstSent Cnt
AsgnSent to EstSent % 48-120 Hrs

Count of claims where AsgnSent to EstSent Hrs is greater than 48 and less than or equal to 120 hours as a percent of the total count of claims where the original estimate assignment sent date is valid and preceeded a valid estimate sent date.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 AsgnSent to EstSent 48-120 Hrs Cnt / AsgnSent to EstSent Cnt
AsgnSent to EstSent % > 120 Hrs

Count of claims where AsgnSent to EstSent Hrs is greater than 120 hours as a percent of the total count of claims where the original estimate assignment sent date is valid and preceeded a valid estimate sent date.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 AsgnSent to EstSent > 120 Hrs Cnt / AsgnSent to EstSent Cnt
AsgnSent to EstSent <= 12 Hrs Cnt

Count of claims where AsgnSent to EstSent Hrs is less than or equal to 12 hours.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
AsgnSent to EstSent 12-48 Hrs Cnt

Count of claims where AsgnSent to EstSent Hrs is greater than 12 hours and less than or equal to 48 hours.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
AsgnSent to EstSent 48-120 Hrs Cnt

Count of claims where AsgnSent to EstSent Hrs is greater than 48 hours and less than or equal to 120 hours.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
AsgnSent to EstSent > 120 Hrs Cnt

Count of claims where AsgnSent to EstSent Hrs is greater than 120 hours.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
AsgnSent to EstSent Cnt

The total count of claims where the original estimate assignment sent date was valid and preceeded a valid estimate sent date.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
AsgnSent to EstSent Days The total number of days between the date the original estimate assignment was sent and the date the estimate was uploaded (for Pathways appraisals) or EMS was attached to the claim folder (for non-Pathways appraisals). --
AsgnSent to EstSent Days Avg

Average number of days between the date the original estimate assignment was sent and the date the estimate was uploaded (for Pathways appraisals) or EMS was attached to the claim folder (for non-Pathways appraisals).

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 AsgnSent to EstSent Days / AsgnSent to EstSent Cnt
AsgnSent to EstSent Hrs

The total number of hours between the date the original estimate assignment was sent and the date the estimate was uploaded (for Pathways appraisals) or EMS was attached to the claim folder (for non-Pathways appraisals).

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
AsgnSent to EstSent Hrs Avg

Average number of hours between the date the original estimate assignment was sent and the date the estimate was uploaded (for Pathways appraisals) or EMS was attached to the claim folder (for non-Pathways appraisals).

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 AsgnSent to EstSent Hrs / AsgnSent to EstSent Cnt
AsgnSent to Retrieve Cnt

The total count of claims where the date the assignment was sent was valid and preceeded a valid assignment retrieved date.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
AsgnSent to Retrieve Days

The total count of days from the date the assignment was sent to the date the assignment was retrieved.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
AsgnSent to Retrieve Days Avg

Average number of days between the date the assignment was sent to the appraiser and the date the assignment was retrieved by the appraiser.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 AssignSent to Retrieved Days / AssignSent to Retrieved Cnt
EstSent to LastSupplSent Cnt

The total count of claims/appraisals with valid dates and correct order for estimate sent and last supplement sent dates.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
EstSent to LastSupplSent Days

The total number of days from the date the EMS data was successfully attached to the Autoverse claim folder (or the date the Pathways estimate of record was uploaded) and the date the EMS data for the last supplement on file was successfully attached to the Autoverse claim folder (or the date the last Pathways supplement was uploaded).

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
EstSent to LastSupplSent Days Avg

Average number of days between the date the EMS data for the estimate of record was successfully attached to the Autoverse claim folder (or the date the Pathways estimate of record was uploaded) and the date the EMS data for the last supplement of record on file was successfully attached to the Autoverse claim folder (or the date the last Pathways supplement was uploaded).

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 EstSent to LastSuppl Days / EstSent to LastSuppl Cnt
EstStart to ClaimComplete Cnt

The total count of claims with a valid estimate start date that preceeds the date that the last supplement on file for that particular claim was locked. Note that this metric will be captured only for Pathways appraisals as the two dates necessary to calculate this metric are not available within the EMS for non-Pathways appraisals. A comparable metric for these non-Pathways claims is “EstSent to LastSupplSent Cnt”.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
EstStart to ClaimComplete Days

The total number of days from the date the first line of the estimate was added to the event log within Pathways to the date the last supplement on file for that particular claim was locked. Note that this metric will be captured only for Pathways appraisals as the two dates necessary to calculate this metric are not available within the EMS for non-Pathways appraisals. A comparable metric for these non-Pathways claims is “EstSent to LastSupplSent Days”.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
EstStart to ClaimComplete Days Avg

Average number of days between the date the first line of the estimate was written and the date the last file (original estimate or last supplement uploaded) was locked. If the file is an estimate, the file complete date will be the same as the estimate complete date. If the file is a supplement, the file complete date will be the date that supplement was locked. Note that this metric will be captured only for Pathways appraisals as the two dates necessary to calculate this metric are not available within the EMS for non-Pathways appraisals. A comparable metric for these non-Pathways claims is “EstSent to LastSupplSent Days Avg”.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 EstStart to Claim Complete Days / EstStart to Claim Complete Cnt
EstStart to EstComplete Cnt

The total count of claims with a valid estimate start date that preceeds a valid estimate complete date. Note that this metric will be captured only for Pathways appraisals as the two dates necessary to calculate this metric are not available within the EMS for non-Pathways appraisals. A comparable metric for these non-Pathways claims is “Insp to EstSent Cnt”.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
EstStart to EstComplete Days

The total number of days between the date the first line of the estimate was added and the date the estimate of record was locked. Note that this metric will be captured only for Pathways appraisals as the two dates necessary to calculate this metric are not available within the EMS for non-Pathways appraisals. A comparable metric for these non-Pathways claims is “Insp to EstSent Days”.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
EstStart to EstComplete Days Avg

Average number of days between the date the first line of the estimate was written and the date the estimate was locked. Note that this metric will be captured only for Pathways appraisals as the two dates necessary to calculate this metric are not available within the EMS for non-Pathways appraisals. A comparable metric for these non-Pathways claims is “Insp to EstSent Days Avg.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 EstStart to EstComplete Days / EstStart to EstComplete Cnt
FirstSuppl to LastSuppl Cnt

The total count of claims with a valid date for the first line of the first supplement added that preceeds a valid date for the date the last supplement on file for that claim is locked. Note that this metric will be captured only for Pathways appraisals as the two dates necessary to calculate this metric are not available within the EMS for non-Pathways appraisals.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
FirstSuppl to LastSuppl Days

The total number of days between the date the first line of the estimate was added and the date the estimate of record was locked. Note that this metric will be captured only for Pathways appraisals as the two dates necessary to calculate this metric are not available within the EMS for non-Pathways appraisals.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
FirstSuppl to LastSuppl Days Avg

Average number of days between the date the first line of the first supplement (S01) was written and the date that the last supplement was locked. Note that this metric will be captured only for Pathways appraisals as the two dates necessary to calculate this metric are not available within the EMS for non-Pathways appraisals.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 First Suppl to Last Suppl Days / First Suppl to Last Suppl Cnt
Insp to EstSent Cnt

The total count of claims with a valid inspection date that preceeds a valid estimate sent date. Please note that as of April, 2008 this will now be available for both Pathways and non-Pathways EMS appraisals.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
Insp to EstSent Days

The total number of days from the date of inspection to the date the estimate was sent. Please note that as of April, 2008 this will now be available for both Pathways and non-Pathways EMS appraisals.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
Insp to EstSent Days Avg

Average number of days between the date the vehicle was inspected to the date the estimate was sent. Please note that as of April, 2008 this will now be available for both Pathways and non-Pathways EMS appraisals.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 Insp to EstSent Days / Insp to EstSent Cnt
Last Estimate Assignment Sent to AsgnRetrieve Cnt

The total count of claims where the latest estimate assignment sent date was valid and preceeded a valid assignment retrieved date.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
Last Estimate Assignment Sent to AsgnRetrieve Days

The total number of days between the date the latest estimate assignment was sent and the date the assignment was retrieved.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
Last Estimate Assignment Sent to AsgnRetrieve Days Avg

Average number of days between the date the latest estimate assignment was sent and the date the assignment was retrieved.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 Last Estimate Assignment Sent to AsgnRetrieve Days / Last Estimate Assignment Sent to AsgnRetrieve Cnt
Last Estimate Assignment Sent to AsgnRetrieve Hrs

The total number of hours between the date the latest estimate assignment was sent and the date the assignment was retrieved.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
Last Estimate Assignment Sent to AsgnRetrieve Hrs Avg

Average number of hours between the date the latest estimate assignment was sent and the date the assignment was retrieved.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 Last Estimate Assignment Sent to AsgnRetrieve Hrs / Last Estimate Assignment Sent to AsgnRetrieve Cnt
Last Estimate Assignment Sent to Estimate Sent % <= 12 Hrs

Count of claims where Last Estimate Assignment Sent to Estimate Sent Hrs is less than or equal to 12 hours as a percent of the total count of claims where the latest estimate assignment sent date is valid and preceeded a valid estimate sent date.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 Last Estimate Assignment Sent to Estimate Sent <= 12 Hrs Cnt / Last Estimate Assignment Sent to EstSent Cnt
Last Estimate Assignment Sent to Estimate Sent % 12-48 Hrs

Count of claims where Last Estimate Assignment Sent to Estimate Sent Hrs is greater than 12 hours and less than or equal to 48 hours as a percent of the total count of claims where the latest estimate assignment sent date is valid and preceeded a valid estimate sent date.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 Last Estimate Assignment Sent to Estimate Sent 12-48 Hrs Cnt / Last Estimate Assignment Sent to EstSent Cnt
Last Estimate Assignment Sent to Estimate Sent % 48-120 Hrs

Count of claims where Last Estimate Assignment Sent to Estimate Sent Hrs is greater than 48 hours and less than or equal to 120 hours as a percent of the total count of claims where the latest estimate assignment sent date is valid and preceeded a valid estimate sent date.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 Last Estimate Assignment Sent to Estimate Sent 48-120 Hrs Cnt / Last Estimate Assignment Sent to EstSent Cnt
Last Estimate Assignment Sent to Estimate Sent % > 120 Hrs

Count of claims where Last Estimate Assignment Sent to Estimate Sent Hrs is greater than 120 hours as a percent of the total count of claims where the latest estimate assignment sent date is valid and preceeded a valid estimate sent date.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 Last Estimate Assignment Sent to Estimate Sent > 120 Hrs Cnt / Last Estimate Assignment Sent to EstSent Cnt
Last Estimate Assignment Sent to Estimate Sent <= 12 Hrs Cnt

Count of claims where Last Estimate Assignment Sent to Estimate Sent Hrs is less than or equal to 12 hours.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
Last Estimate Assignment Sent to Estimate Sent 12-48 Hrs Cnt Count of claims where Last Estimate Assignment Sent to Estimate Sent Hrs is greater than 12 hours and less than or equal to 48 hours. --
Last Estimate Assignment Sent to Estimate Sent 48-120 Hrs Cnt

Count of claims where Last Estimate Assignment Sent to Estimate Sent Hrs is greater than 48 hours and less than or equal to 120 hours.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
Last Estimate Assignment Sent to Estimate Sent > 120 Hrs Cnt

Count of claims where Last Estimate Assignment Sent to Estimate Sent Hrs is greater than 120 hours.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
Last Estimate Assignment Sent to EstSent Cnt

The total count of claims where the latest estimate assignment was valid and preceeded a valid estimate sent date.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
Last Estimate Assignment Sent to EstSent Days

The total number of days between the date the latest estimate assignment was sent and the date the estimate was uploaded (for Pathways appraisals) or EMS attached to the claim folder (for non-Pathways appraisals).

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
Last Estimate Assignment Sent to EstSent Days Avg

Average number of days between the date the latest estimate assignment was sent to the date the estimate was uploaded (for Pathways appraisals) or EMS attached to the claim folder (for non-Pathways appraisals).

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 Last Estimate Assignment Sent to EstSent Days / Last Estimate Assignment Sent to EstSent Cnt
Last Estimate Assignment Sent to EstSent Hrs The total number of hours between the date the latest estimate assignment was sent and the date the estimate was uploaded (for Pathways appraisals) or EMS attached to the claim folder (for non-Pathways appraisals). --
Last Estimate Assignment Sent to EstSent Hrs Avg

Average number of hours between the date the latest estimate assignment was sent to the date the estimate was uploaded (for Pathways appraisals) or EMS attached to the claim folder (for non-Pathways appraisals).

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 Last Estimate Assignment Sent to EstSent Hrs / Last Estimate Assignment Sent to EstSent Cnt
Loss to EstStart Cnt

The total count of claims where a valid date of loss preceeds a valid date that the first line of the estimate was added to the appraisal. Note that this metric will be captured only for Pathways appraisals as one of the dates necessary to calculate this metric is not available within the EMS for non-Pathways appraisals.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
Loss to EstStart Days The total number of days from the date of loss to the date the first line of the estimate was added to the appraisal. Note that this metric will be captured only for Pathways appraisals as one of the dates necessary to calculate this metric is not available within the EMS for non-Pathways appraisals. --
Loss to EstStart Days Avg

Average days from the date of loss to the date that the first line of the estimate was added. Note that this metric will be captured only for Pathways appraisals as one of the dates necessary to calculate this metric is not available within the EMS for non-Pathways appraisals.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 Loss to EstStart Days / Loss to EstStart Claim Cnt
Loss to LossRpt Cnt

The total count of claims where a valid date of loss preceeds a valid loss reported date.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
Loss to LossRpt Days

The total number of days from the date of loss to the date the loss was reported.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
Loss to LossRpt Days Avg

Average number of days between the date of loss and the date the loss was reported.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 Loss to LossRpt Days / Loss to LossRpt Cnt
LossRpt to AsgnSent Cnt

The total count of claims where a valid loss reported date preceeds the date the assignment was sent.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
LossRpt to AsgnSent Days

The total number of days from the loss reported date to the date the assignment was sent to the appraiser.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
LossRpt to AsgnSent Days Avg

Average number of days between the date the loss was reported and the date the assignment was sent to the appraiser.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 LossRpt to AsgnSent Days / LossRpt to AsgnSent Cnt
LossRpt to EstComplete Cnt

The total count of claims where a valid date of loss reported preceeds the date the estimate was locked.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
LossRpt to EstComplete Days

The total number of days from the date the loss was reported to the date the estimate was locked.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
LossRpt to EstComplete Days Avg

Average number of days between the date the loss was reported and the date the estimate was locked. Note that this metric will be captured only for Pathways appraisals, as one of the dates necessary to calculate this metric is not available within the EMS for non-Pathways appraisals.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 LossRpt to EstComplete Days / LossRpt to EstComplete Cnt
LossRpt to EstComplete Days Avg - Driveable

Avg number of days between the date the loss was reported and the date the estimate was locked where the vehicle was flagged as driveable. Note that this metric will be captured only for Pathways appraisals, as one of the dates necessary to calculate this metric is not available within the EMS for non-Pathways appraisals.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 (LossRpt to EstComplete Days / LossRpt to EstComplete Cnt) where the Vehicle Driveable Flag = Driveable
LossRpt to EstComplete Days Avg - Non-Driveable

Avg number of days between the date the loss was reported and the date the estimate was locked where the vehicle was flagged as non-driveable. Note that this metric will be captured only for Pathways appraisals, as one of the dates necessary to calculate this metric is not available within the EMS for non-Pathways appraisals.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 (LossRpt to EstComplete Days / LossRpt to EstComplete Cnt) where the Vehicle Driveable Flag = Non-Driveable
LossRpt to EstSent Cnt

The total count of claims with a valid date of loss report that preceeds a valid date that the estimate was successfully attached to the Autoverse claim folder or uploaded through EZNet.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
LossRpt to EstSent Days The total number of days from the loss reported date to the date that the estimate was successfully attached to the Autoverse claim folder or uploaded through EZNet. --
LossRpt to EstSent Days Avg

Average number of days between the date the loss was reported and the date the estimate was uploaded to Autoverse or uploaded through EZNet.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 LossRpt to EstSent Days / LossRpt to EstSent Cnt
Repair Days

The total count of repair days as entered within the “Repair Days” field within Pathways. This field is always set to 0 for Pathways appraisals that predate version 4.0 and for non-Pathways appraisals.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
Same Day Assignment Sent to EstSent Cnt

Count of claims where the date of the original estimate assignment sent is the same as the date the estimate was sent, not accounting for time.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
Same Day Last Estimate Assignment Sent to EstSent Cnt

Count of claims where the date of the latest estimate assignment sent is the same as the date the estimate was sent, not accounting for time.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --
Storage Days

The total count of storage days entered into Pathways admin. For non-Pathways appraisals this field will be set to 0.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Cycle Time)

 --

Cycle Time Metrics

Measure Definition
AsgnRetrieve Date

The date the assignment was retrieved by the appraiser.

(Folder Path in CCC® Analytics: Metrics > IMG > Collision Estimating > Appraiser Detail)
LastSupplComplete Date

The date the last supplement uploaded for a given claim was locked. This data is captured only for Pathways appraisals as the EMS data file does not include this date/time.

(Folder Path in CCC® Analytics: Metrics > IMG > Collision Estimating > Appraiser Detail)
LastSupplSent Date

The date the last supplement uploaded for a given claim was uploaded to Autoverse. This data is captured only for non-Pathways appraisals as the EMS data file does not include the LastSupplCompleteDate date/time stamp.

(Folder Path in CCC® Analytics: Metrics > IMG > Collision Estimating > Appraiser Detail)
Loss Date

The date of loss for a given claim.

(Folder Path in CCC® Analytics: Metrics > IMG > Collision Estimating > Appraiser Detail)
LossRpt Date

The date the loss was reported to the insurance company for a given claim.

(Folder Path in CCC® Analytics: Metrics > IMG > Collision Estimating > Appraiser Detail)
Number of Lines in Appraisal

Total count of lines in the complete appraisal at its latest state.

(Folder Path in CCC® Analytics: Metrics > IMG > Collision Estimating > Appraiser Detail)
Measure Definition
AsgnRetrieve to EstStart Days Avg - Driveable

Average number of days between the date the assignment was retrieved by the appraiser and the date the first line of the estimate was written, for only claims reported as Drivable. Note that this metric will be captured only for Pathways appraisals as one of the dates necessary to calculate this metric is not available within the EMS for non-Pathways appraisals.

(Folder Path in CCC® Analytics: Metrics > IMG > Cycle Time)
AsgnRetrieve to EstStart Days Avg - Non-Driveable

Average number of days between the date the assignment was retrieved by the appraiser and the date the first line of the estimate was written for only claims reported as Non Drivable. Note that this metric will be captured only for Pathways appraisals as one of the dates necessary to calculate this metric is not available within the EMS for non-Pathways appraisals.

(Folder Path in CCC® Analytics: Metrics > IMG > Cycle Time)
AsgnSent to Retrieve Days Avg - Driveable

Average number of days between the date the assignment was sent to the appraiser and the date the assignment was retrieved by the appraiser, for only claims reported as Drivable .

(Folder Path in CCC® Analytics: Metrics > IMG > Cycle Time)
AsgnSent to Retrieve Days Avg - Non-Driveable

Average number of days between the date the assignment was sent to the appraiser and the date the assignment was retrieved by the appraiser, for only claims reported as Non Drivable.

(Folder Path in CCC® Analytics: Metrics > IMG > Cycle Time)
EstStart to EstComplete Days Avg - Driveable

Average number of days between the date the first line of the estimate was written and the date the estimate was locked for only claims reported as Drivable. Note that this metric will be captured only for Pathways appraisals as the two dates necessary to calculate this metric are not available within the EMS for non-Pathways appraisals.

(Folder Path in CCC® Analytics: Metrics > IMG > Cycle Time)
EstStart to EstComplete Days Avg - Non Driveable

Average number of days between the date the first line of the estimate was written and the date the estimate was locked for only claims reported as non drivable. Note that this metric will be captured only for Pathways appraisals as the two dates necessary to calculate this metric are not available within the EMS for non-Pathways appraisals.

(Folder Path in CCC® Analytics: Metrics > IMG > Cycle Time)
Measure Definition Formula
% of Claims with Frame Labor

Number of claims/appraisals in which dollars spent on frame labor is greater than or less than $0 as a percentage of the total number of claims/appraisals.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Frame Claim Cnt / Claim Cnt
% of Claims with Mechanical Labor

Number of claims/appraisals in which dollars spent on mechanical labor is greater than or less than $0 as a percentage of the total number of claims/appraisals.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Mechanical Claim Cnt / Claim Cnt
% of Claims with Paint Labor

Number of claims/appraisals in which dollars spent on Paint Labor is greater than or less than $0 as a percentage of the total number of claims/appraisals.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Paint Claim Cnt / Claim Cnt
% of Claims with PDR Labor

Number of claims/appraisals in which dollars spent on paintless dent repair (PDR) is greater or less than $0 as a percentage of the total number of claims/appraisals.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 PDR Lbr Claim Cnt / Claim Cnt
% of Claims with Sheet Metal Labor

Number of claims/appraisals in which dollars spent on Sheet Metal Labor is greater than or less than $0 as a percentage of the total number of claims/appraisals.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Sheet Metal Claim Cnt / Claim Cnt
% of Claims with UserDef Labor

Number of claims/appraisals in which dollars spent on user-defined labor is greater than or less than $0 as a percentage of the total number of claims/appraisals.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 UserDef Claim Cnt / Claim Cnt
% of PDR Labor Claims at List

Total number of claims/appraisals that include paintless dent repair (PDR) labor where no line-item discount or markup has been applied as a percentage of the total number of claims/appraisals that included PDR labor.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 PDR Lbr at List Claim Cnt / PDR Lbr Claim Cnt
% of PDR Labor Claims with Discount

Total number of claims/appraisals that include paintless dent repair (PDR) labor with a line-item discount applied as a percentage of the total number of claims/appraisals that included PDR labor.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 PDR Lbr at Discount Claim Cnt / PDR Lbr Claim Cnt
% of PDR Labor Claims with Markup

Total number of claims/appraisals that include paintless dent repair (PDR) labor with a line-item markup applied as a percentage of the total number of claims/appraisals that included PDR labor.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 PDR Lbr at Markup Claim Cnt / PDR Lbr Claim Cnt
Avg Frame Labor Amt per Claim

Average dollars per claim spent on Frame Labor.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 (Frame Repair Amt + Frame Replace Amt) / Claim Cnt
Avg Frame Labor Hrs per Claim

Average hours of labor with Frame Labor category per claim.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 (Frame Repair Hrs + Frame Replace Hrs) / Claim Cnt
Avg Frame Labor Rate

Average labor rate for Frame Labor.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 (Frame Repair Amt + Frame Replace Amt) / (Frame Repair Hrs + Frame Replace Hrs)
Avg Frame Repair Labor Rate

Average labor rate for Frame Labor where labor operation is repair or align.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Frame Repair Amt / Frame Repair Hrs
Avg Frame Replace Labor Rate

Average labor rate for Frame Labor where labor operation = Replace, R&I, or Blank.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Frame Replace Amt / Frame Replace Hrs
Avg Labor Amt per Claim

Total dollars spent on labor per claim.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Total Labor Amt / Claim Cnt
Avg Labor Hrs per Claim Average number of labor hours per claim. (Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor) Total Labor Hours / Claim Cnt
Avg Mechanical Labor Amt per Claim

Average dollars per claim spent on Mechanical Labor.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 (Mechanical Repair Amt + Mechanical Replace Amt) / Claim Cnt
Avg Mechanical Labor Hrs per Claim

Average hours of labor with Mechanical Labor category per claim.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 (Mechanical Repair Hrs + Mechanical Replace Hrs) / Claim Cnt
Avg Mechanical Labor Rate

Average labor rate for Mechanical Labor.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 (Mechanical Repair Amt + Mechanical Replace Amt) / (Mechanical Repair Hrs + Mechanical Replace Hrs)
Avg Mechanical Repair Labor Rate

Average labor rate for Mechanical Labor where labor operation is repair or align.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Mechanical Repair Amt / Mechanical Repair Hrs
Avg Mechanical Replace Labor Rate

Average labor rate for Mechanical Labor where labor operation = Replace, R&I, or Blank.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Mechanical Replace Amt / Mechanical Replace Hrs
Avg Paint Labor Amt per Claim

Average dollars per claim spent on Paint Labor.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 (Paint Repair Amt + Paint Replace Amt) / Claim Cnt
Avg Paint Labor Hrs per Claim

Average hours of labor with paint or refinish labor category per claim.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 (Paint Repair Hrs + Paint Replace Hrs) / Claim Cnt
Avg Paint Labor Hrs per Claim - Driveable

Average hours of labor with paint or refinish labor category per claim where the vehicle is flagged as driveable.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 ((Paint Repair Hrs + Paint Replace Hrs) / Claim Cnt) where Vehicle Driveable Flag = Driveable
Avg Paint Labor Hrs per Claim - Non-Driveable

Average hours of labor with paint or refinish labor category per claim where the vehicle is flagged as non-driveable.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 ((Paint Repair Hrs + Paint Replace Hrs) / Claim Cnt) where Vehicle Driveable Flag = Non-Driveable
Avg Paint Labor Rate

Average labor rate for paint (refinish) labor.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 (Paint Repair Amt + Paint Replace Amt) / (Paint Repair Hrs + Paint Replace Hrs)
Avg PDR Labor Amt per Claim

Average dollars spent on paintless dent repair (PDR) per claim.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 PDR Lbr Amt / Claim Cnt
Avg PDR Labor Amt per Claim with PDR

Average dollars spent on paintless dent repair (PDR) per claim that included paintless dent repair (where dollars for PDR were not equal to $0).

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 PDR Lbr Amt / Claim Cnt
Avg Repair Labor Hrs per Claim

Average hours per claim spent on repair labor.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 (Frame Repair Hrs + Mechanical Repair Hrs + Sheet Metal Repair Hrs + Paint Repair Hrs + User1Def Repair Hrs + User2Def Repair Hrs) / Claim Cnt
Avg Repair Labor Hrs per Claim - Driveable

Average hours per claim spent on repair labor where the vehicle is flagged as driveable.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 ((Frame Repair Hrs + Mechanical Repair Hrs + Sheet Metal Repair Hrs + Paint Repair Hrs + User1Def Repair Hrs + User2Def Repair Hrs) / Claim Cnt) where Vehicle Driveable Flag = Driveable
Avg Repair Labor Hrs per Claim - Non-Driveable

Average hours per claim spent on repair labor where the vehicle is flagged as non-driveable.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 ((Frame Repair Hrs + Mechanical Repair Hrs + Sheet Metal Repair Hrs + Paint Repair Hrs + User1Def Repair Hrs + User2Def Repair Hrs) / Claim Cnt) where Vehicle Driveable Flag = Non-Driveable
Avg Replace Labor Hrs per Claim

Average hours per claim spent on replace labor.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 (Frame Replace Hrs + Mechanical Replace Hrs + Sheet Metal Replace Hrs + Paint Replace Hrs + User1Def Replace Hrs + User2Def Replace Hrs) / Claim Cnt
Avg Replace Labor Hrs per Claim - Driveable

Average hours per claim spent on replace labor where the vehicle is flagged as driveable.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 ((Frame Replace Hrs + Mechanical Replace Hrs + Sheet Metal Replace Hrs + Paint Replace Hrs + User1Def Replace Hrs + User2Def Replace Hrs) / Claim Cnt) where Vehicle Driveable Flag = Driveable
Avg Replace Labor Hrs per Claim - Non-Driveable

Average hours per claim spent on replace labor where the vehicle is flagged as non-driveable.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 ((Frame Replace Hrs + Mechanical Replace Hrs + Sheet Metal Replace Hrs + Paint Replace Hrs + User1Def Replace Hrs + User2Def Replace Hrs) / Claim Cnt) where Vehicle Driveable Flag = Non-Driveable
Avg Sheet Metal Labor Amt per Claim

Average dollars per claim spent on sheet metal labor.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 (Sheet Metal Repair Amt + Sheet Metal Replace Amt) / Claim Cnt
Avg Sheet Metal Labor Hrs per Claim

Average hours of labor with body or sheet metal labor category per claim.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 (Sheet Metal Repair Hrs + Sheet Metal Replace Hrs) / Claim Cnt
Avg Sheet Metal Labor Rate

Average labor rate for sheet metal (body) labor.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 (Sheet Metal Repair Amt +Sheet Metal Replace Amt) / (Sheet Metal Repair Hrs + Sheet Metal Replace Hrs)
Avg Sheet Metal Repair Labor Rate

Average labor rate for sheet metal labor where labor operation is repair or align.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Sheet Metal Repair Amt / Sheet Metal Repair Hrs
Avg Sheet Metal Replace Labor Rate

Average labor rate for sheet metal labor where labor operation = Replace, R&I, or Blank.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Sheet Metal Replace Amt / Sheet Metal Replace Hrs
Avg UserDef Labor Hrs per Claim

Average hours of labor with structural, diagnostic, electrical, glass or User-Defined Labor Categories 1-4 per claim.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 (User1Def Repair Hrs + User1Def Replace Hrs + User2Def Repair Hrs + User2Def Replace Hrs) / Claim Cnt
Avg UserDef Labor Rate

Average labor rate for user-defined labor. User-Defined Labor Category “1” incorporates labor hours and amounts with all four categories of user-defined labor (User-Defined 1-4). User-Defined Labor Category “2” incorporates labor hours and amounts with categories of structural, diagnostic, electrical and glass.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 (User1Def Repair Amt + User1Def Replace Amt + User2Def Repair Amt + User2Def Replace Amt) / (User1Def Repair Hrs + User1Def Replace Hrs + User2Def Repair Hrs + User2Def Replace Hrs)
Frame Claim Cnt

Total number of claims/appraisals where total dollars for Frame Labor (Frame Repair Amt + Frame Replace Amt) is not equal to $0.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Frame Labor % of Total Repair Cost

Total dollars spent on Frame Labor as a percent of the Total Cost of Repairs.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 (Frame Repair Amt + Frame Replace Amt) / Total Repair Cost
Frame Labor Amt

Total dollars spent on Frame Labor, for all repair and replace operations.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Frame Repair Amt + Frame Replace Amt
Frame Labor Hrs

Total number of labor hours for Frame Labor. Includes all hours where labor category = Frame.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Frame Repair Hrs + Frame Replace Hrs
Frame Repair Amt

Total dollars for Frame Labor, where labor category = Frame, and labor operation = Repair or Align.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Frame Repair Claim Cnt

Total count of claims where the dollars for labor with charge category equal to Frame and with labor operation = Repair or Align is not equal to $0.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Frame Repair Hrs

Total labor hours for Frame Labor Category, where labor operation = Repair or Align.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Frame Replace Amt

Total dollars for Frame Labor, where labor category = Frame, and labor operation = Replace, Section, R&I, Sublet, or None.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Frame Replace Claim Cnt

Total count of claims where the dollars for labor with charge category equal to Frame and with labor operation = Replace, Section, R&I, Sublet, or None is not equal to $0.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Frame Replace Hrs

Total labor hours for Frame Labor Category, where labor operation = Replace, Section, R&I, Sublet, or None.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Labor % of Total Repair Cost

Total labor dollars as a percent of the Total Cost of Repairs.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Total Labor Amt / Total Repair Cost
Labor Claim Cnt

Total number of claims/appraisals where the total dollars for repair and replace labor is not equal to $0.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Mechanical Labor % of Total Repair Cost

Total dollars spent on Mechanical Labor as a percent of the Total Cost of Repairs.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 (Mechanical Repair Amt + Mechanical Replace Amt) / Total Repair Cost
Mechanical Labor Amt

Total dollars spent on Mechanical Labor, for all repair and replace operations.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Mechanical Repair Amt + Mechanical Replace Amt
Mechanical Labor Claim Cnt

Total count of claims/appraisals where the Mechanical Labor Amt is not equal to $0.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Mechanical Labor Hrs

Total number of labor hours for mechanical. Includes all hours where labor category = Mechanical.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Mechanical Repair Hrs + Mechanical Replace Hrs
Mechanical Repair Amt

Total dollars for Mechanical Labor, where labor category = Mechanical, and labor operation = Repair or Align.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Mechanical Repair Claim Cnt

Total count of claims where the dollars for labor with charge category equal to Mechanical and with labor operation = Repair or Align is not equal to $0.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Mechanical Repair Hrs

Total labor hours for Mechanical Labor Category, where labor operation = Repair or Align.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Mechanical Replace Amt

Total dollars for Mechanical Labor, where labor category = Mechanical, and labor operation = Replace, Section, R&I, Sublet, or None.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Mechanical Replace Claim Cnt

Total count of claims where the dollars for labor with charge category equal to Mechanical and with labor operation = Replace, Section, R&I, Sublet, or None is not equal to $0.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Mechanical Replace Hrs

Total labor hours for Mechanical Labor Category, where labor operation = Replace, Section, R&I, Sublet, or None.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Other Discounts Amt

Total dollars for discounts on labor categories.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Other Discounts Claim Cnt

Total number of claims/appraisals where the total dollars for discounts on labor categories is not equal to $0.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Paint Labor % of Total Repair Cost

Total dollars spent on Paint Labor as a percent of the Total Cost of Repairs.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 (Paint Repair Amt + Paint Replace Amt) / Total Repair Cost
Paint Labor Amt

Total dollars spent on paint labor, for all repair and replace operations.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Paint Repair Amt + Paint Replace Amt
Paint Labor Claim Cnt

Total number of claims/appraisals where the total dollars for Paint Labor (Paint Repair Amt + Paint Replace Amt) is not equal to $0.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Paint Labor Hrs

Total number of labor hours for paint labor. Includes all hours where labor category = paint.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Paint Repair Hrs + Paint Replace Hrs
Paint Repair Amt

Equal to the total number of Paint Labor Hours associated with a repair operation multiplied by the designated paint labor rate.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Paint Repair Claim Cnt

Total count of claims where the dollars for labor with charge category equal to Refinishand with labor operation = Replace, Section, R&I, Sublet, or None is not equal to $0.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Paint Repair Hrs

Total Labor Hours for paint (Refinish or Refinish/Blend) Labor Category, where labor operation = Repair.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Paint Replace Amt

Equal to the total number of Paint Labor Hours associated with a replace operation multiplied by the designated paint labor rate.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Paint Replace Claim Cnt Total count of claims where the dollars for labor with charge category equal to Refinish and with labor operation = Replace, Section, R&I, Sublet, or None is not equal to $0. --
Paint Replace Hrs Total Labor Hours for paint (Refinish or Refinish/Blend) Labor Category, where labor operation = Replace, Section, R&I, Sublet, or None. --
PDR Labor % of Total Labor Amt

Total dollars spent on paintless dent repair (PDR) as a percent of the total dollars spent on labor. Pathways appraisals that predate version 4.0 and non-Pathways appraisal will always set this value to “0”.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 PDR Lbr Amt / Total Labor Amt
PDR Labor % of Total Repair Cost Total dollars spent on paintless dent repair (PDR) as a percent of total cost of repair. Pathways appraisals that predate version 4.0 and non-Pathways appraisal will always set this value to “0”. PDR Lbr Amt / Total Repair Cost
PDR Labor Amt

Total dollars spent on paintless dent repair (PDR). Pathways appraisals that predate version 4.0 and non-Pathways appraisal will always set this value to “0”.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
PDR Labor at Discount Claim Cnt

Total number of claims/appraisals that included paintless dent repair (PDR) labor entered via the dollar method where a line-item discount was applied. Pathways appraisals that predate version 4.0 and non-Pathways appraisal will always set this value to “0”.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
PDR Labor at List Claim Cnt

Total number of claims/appraisals that included paintless dent repair (PDR) labor entered via the dollar method where no line-item discount or markup was applied. Pathways appraisals that predate version 4.0 and non-Pathways appraisal will always set this value to “0”.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
PDR Labor at Markup Claim Cnt

Total number of claims/appraisals that included paintless dent repair (PDR) labor entered via the dollar method where a line-item markup was applied. Pathways appraisals that predate version 4.0 and non-Pathways appraisal will always set this value to “0”.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
PDR Labor Claim Cnt

Total number of claims/appraisals where the dollars spent on paintless dent repair (PDR) labor is not equal to $0. Pathways appraisals that predate version 4.0 and non-Pathways appraisal will always set this value to “0”.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Repair % of Frame Labor Amt

Total dollars for frame repair labor operations as a percent of the total dollars spent on frame labor.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Frame Repair Amt / (Frame Repair Amt + Frame Replace Amt)
Repair % of Mechanical Labor Amt Total dollars for mechanical repair labor operations as a percent of the total dollars spent on mechanical labor. (Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor) Mechanical Repair Amt / (Mechanical Repair Amt + Mechanical Replace Amt)
Repair % of Paint Labor Amt

Total dollars for paint repair labor operations as a percent of the total dollars spent on sheet metal labor.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Paint Repair Amt / (Paint Repair Amt + Paint Replace Amt)
Repair % of Sheet Metal Labor Amt Total dollars for sheet metal repair labor operations as a percent of the total dollars spent on sheet metal labor. (Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor) Sheet Metal Repair Amt / (Sheet Metal Repair Amt + Sheet Metal Replace Amt)
Repair % of Total Labor Amt

Total dollars for repair labor as a percent of the total dollars for labor.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Repair Labor Amt / Total Labor Amt
Repair Labor Amt

Total dollars spent on repair (repair and align) labor across all labor categories.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Frame Repair Amt + Mechanical Repair Amt + Sheet Metal Repair Amt + Paint Repair Amt + User1Def Repair Amt + User2Def Repair Amt + PDR Lbr Amt
Repair Labor Claim Cnt

Total number of claims/appraisals where total dollars for repair labor (Sheet Metal Repair Amt + Mechanical Repair Amt + Frame Repair Amt + Paint Repair Amt + User1Def Repair Amt + User2Def Repair Amt) is not equal to $0.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Repair Labor Hrs

Total number of labor hours where labor operation = repair (repair and align).

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Frame Repair Hrs + Mechanical Repair Hrs + Sheet Metal Repair Hrs + Paint Repair Hrs + User1Def Repair Hrs + User2Def Repair Hrs
Replace % of Frame Labor Amt

Total dollars for frame replace labor operations as a percent of the total dollars spent on Frame Labor.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Frame Replace Amt / (Frame Repair Amt + Frame Replace Amt)
Replace % of Mechanical Labor Amt

Total dollars for mechanical replace labor operations as a percent of the total dollars spent on Mechanical Labor.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Mechanical Replace Amt / (Mechanical Repair Amt + Mechanical Replace Amt)
Replace % of Paint Labor Amt

Total dollars for paint replace labor operations as a percent of the total dollars spent on Paint Labor.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Paint Replace Amt / (Paint Repair Amt + Paint Replace Amt)
Replace % of Sheet Metal Labor Amt

Total dollars for sheet metal replace labor operations as a percent of the total dollars spent on sheet metal labor.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Sheet Metal Replace Amt / (Sheet Metal Repair Amt + Sheet Metal Replace Amt)
Replace % of Total Labor Amt

Total dollars for replace labor as a percent of the total dollars for labor.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Replace Labor Amt / Total Labor Amt
Replace Labor Amt

Total dollars spent on replace (replace, section, R&I, sublet, and none) labor across all labor categories.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Frame Replace Amt + Mechanical Replace Amt + Sheet Metal Replace Amt + Paint Replace Amt + User1Def Replace Amt + User2Def Replace Amt
Replace Labor Claim Cnt Total number of claims/appraisals where total dollars for replace labor (Sheet Metal Replace Amt + Mechanical Replace Amt + Frame Replace Amt + Paint Replace Amt + User1Def Replace Amt + User2Def Replace Amt) is not equal to $0. --
Replace Labor Hrs

Total number of labor hours where labor operation = replace (replace, R&I, section, sublet, none).

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Frame Replace Hrs + Mechanical Replace Hrs + Sheet Metal Replace Hrs + Paint Replace Hrs + User1Def Replace Hrs + User2Def Replace Hrs
Sheet Metal Claim Cnt

Total number of claims/appraisals where total dollars for sheet metal labor (Sheet Metal Repair Amt + Sheet Metal Replace Amt) is not equal to $0.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Sheet Metal Labor % of Total Repair Cost

Total dollars spent on sheet metal labor as a percent of the Total Cost of Repairs.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 (Sheet Metal Repair Amt + Sheet Metal Replace Amt) / Total Repair Cost
Sheet Metal Labor Amt

Total dollars spent on sheet metal labor, for all repair and replace operations.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Sheet Metal Repair Amt + Sheet Metal Replace Amt
Sheet Metal Labor Hrs

Total number of labor hours for sheet metal (body) labor. Includes all hours where labor category = Body.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Sheet Metal Repair Hrs + Sheet Metal Replace Hrs
Sheet Metal Repair Amt

Total dollars for sheet metal (body) labor, where labor category = Sheet Metal (body), and labor operation = Repair or Align.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Sheet Metal Repair Amt % of Total Repair Cost

Total dollars for sheet metal repair labor as a percent of the total cost of repairs.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Sheet Metal Repair Amt / Total Repair Cost.
Sheet Metal Repair Claim Cnt

Total count of claims where the dollars for labor with charge category equal to Body and with labor operation = Repair or Align is not equal to $0.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Sheet Metal Repair Hrs

Total labor hours for sheet metal (Body) Labor Category, where labor operation = Repair or Align.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Sheet Metal Replace Amt

Total dollars for sheet metal (body) labor, where labor category = Sheet Metal (body), and labor operation = Replace, Section, R&I, Sublet, or None.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Sheet Metal Replace Claim Cnt

Total count of claims where the dollars for labor with charge category equal to Body and with labor operation = Replace, Section, R&I, Sublet, or None is not equal to $0.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Sheet Metal Replace Hrs

Total labor hours for sheet metal (Body) Labor Category, where labor operation = Replace, Section, R&I, Sublet, or None.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
Total Labor Amt

Total dollars spent on repair and replace labor operations across all labor categories.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Repair Labor Amt + Replace Labor Amt
Total Labor Hrs

Total number of labor hours for all labor categories.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Repair Labor Hrs + Replace Labor Hrs
User1Def Claim Cnt The total count of claims where the User1Def Labor Amt is not equal to $0. (Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor) --
User1Def Labor Amt

Total dollars for labor where labor category = User-Defined Labor Categories 1-4.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 User1Def Repair Amt + User1Def Replace Amt
User1Def Labor Hrs

Total number of labor hours where labor category = User-defined Labor Categories 1-4.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 User1Def Repair Hrs + User1Def Replace Hrs
User1Def Repair Amt

Total dollars for User1Defined labor, where labor category = User-defined Labor 1-4 and labor operation = Repair or Align.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
User1Def Replace Amt

Total dollars for User1Defined labor, where labor category = User-defined Labor 1-4 and labor operation = Replace, Section, R&I, Sublet, or None.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
User1Def Replace Hrs

Total number of labor hours where labor operation = Replace, Section, R&I, Sublet, or None where labor category is User-defined Labor Categories 1-4.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
User2Def Claim Cnt

Total count of claims where the User2Def Labor Amt <>$0.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
User2Def Labor Amt

Total dollars for labor where labor category = User-Defined Labor Categories 1-4.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 User2Def Repair Amt + User2Def Replace Amt
User2Def Labor Hrs

Total number of labor hours where labor category = Structural, Electrical, Diagnostic, or Glass.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 User2Def Repair Hrs + User2Def Replace Hrs
User2Def Repair Amt

Total dollars for User2Defined labor, where labor category = Structural, Electrical, Diagnostic, or Glass and labor operation = Repair or Align.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
User2Def Repair Hrs

Total number of labor hours for User2Defined labor, where labor operation = Repair or Align where labor category is Structural, Electrical, Diagnostic, or Glass.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
User2Def Replace Amt

Total dollars for User1Defined labor, where labor category = Structural, Electrical, Diagnostic, or Glass and labor operation = Replace, Section, R&I, Sublet, or None.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
User2Def Replace Hrs

Total number of labor hours for User2 Defined where labor operation = Replace, Section, R&I, Sublet, or None where labor category is Structural, Electrical, Diagnostic, or Glass.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
UserDef Claim Cnt

Total number of claims/appraisals where total dollars for user-defined labor (User1Def Repair Amt + User1Def Replace Amt + User2Def Repair Amt + User2Def Replace Amt) is not equal to $0.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 --
UserDef Labor % of Total Repair Cost

Total dollars spent on user-defined labor as a percent of the Total Cost of Repairs. User-defined labor includes labor categories of structural, electrical, diagnostic, glass, and User-Defined Categories 1 to 4.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 (User1Def Repair Amt + User1Def Replace Amt + User2Def Repair Amt + User2Def Replace Amt) / Total Repair Cost
UserDef Labor Amt

Total dollars spent on labor for categories of User1 Defined (includes structural, electrical, diagnostic, glass) and User2 Defined (includes User-defined Labor Categories 1-4)

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 User1Def Repair Amt + User1Def Replace Amt + User2Def Repair Amt + User2Def Replace Amt
UserDef Labor Hrs

Total number of labor hours for user-defined labor. Includes hours where labor category = Structural, Diagnostic, Electrical, Glass, User-defined 1-4.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 User1Def Repair Hrs + User1Def Replace Hrs + User2Def Repair Hrs + User2Def Replace Hrs
Year Ago Avg Labor Hrs per Claim

Average number of labor hours per claim for the year ago period specified – i.e. if the period on the report is “May 2004”, the “Year Ago..” metric would provide the results for “May 2003”.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Total Labor Hours / Claim Cnt
Year Ago Repair % of Frame Labor Amt

Total dollars for frame repair labor operations as a percent of the total dollars spent on frame labor for the year ago period specified – i.e. if the period on the report is “May 2004”, the “Year Ago..” metric would provide the results for “May 2003”.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Frame Repair Amt / (Frame Repair Amt + Frame Replace Amt)
Year Ago Repair % of Sheet Metal Labor Amt

Total dollars for sheet metal replace labor operations as a percent of the total dollars spent on sheet metal labor for the year ago period specified – i.e. if the period on the report is “May 2004”, the “Year Ago..” metric would provide the results for “May 2003”.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Sheet Metal Replace Amt / (Sheet Metal Repair Amt + Sheet Metal Replace Amt)
Year Ago Repair % of Total Labor Amt

Total dollars for replace labor as a percent of the total dollars for labor for the year ago period specified – i.e. if the period on the report is “May 2004”, the “Year Ago..” metric would provide the results for “May 2003”.

(Folder Path in CCC® Analytics: Metrics > Collision Estimating > Labor)

 Replace Labor Amt / Total Labor Amt

Labor Metrics

Measure Definition Formula
% of Claims with Body Supplies

Number of claims/appraisals in which dollars spent on body supplies is greater than or less than $0 as a percentage of the total number of claims/appraisals.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Materials)

 Body Supply Claim Cnt / Claim Cnt.
% of Claims with MaxPaintSupply

Number of claims/appraisals in which the maximum paint supply threshold was reached as a percentage of the total number of claims/appraisals.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Materials)

 Max Paint Supply Amt Used Cnt / Claim Cnt.
% of Claims with Paint Supplies

Number of claims/appraisals in which dollars spent on paint supplies is greater than or less than $0 as a percentage of the total number of claims/appraisals.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Materials)

 Paint Supply Claim Cnt / Claim Cnt
Avg Paint Supply Amt per Claim

Average dollars per claim spent on paint supplies.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Materials)

 Paint Supply Amt / Claim Cnt
Avg Paint Supply Rate

Average labor rate for paint supplies.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Materials)

 Paint Supply Amt / (Paint Supply Repair Hrs + Paint Supply Replace Hrs)
Body Supply Amt

Total dollars spent on body supplies.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Materials)

 --
Body Supply Claim Cnt

Total number of claims/appraisals where the sum of Body Supply Repair Amt + Body Supply Replace Amt is not equal to $0.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Materials)

 --
Body Supply Hrs

Total number of labor hours for body supplies.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Materials)

 Body Supply Repair Hrs + Body Supply Replace Hrs
Body Supply Repair Amt

Total dollars spent on body supplies associated with a repair operation.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Materials)

 --
Body Supply Repair Hrs

Total labor hours associated with replace operation used to calculate body supplies.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Materials)

 --
Body Supply Replace Amt

Total dollars spent on body supplies associated with a replace operation.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Materials)

 --
Body Supply Replace Hrs

Total labor hours associated with repair operation used to calculate body supplies.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Materials)

 --
Max Paint Supply Amt

The maximum amount set as the threshold for the total dollars for paint supplies for that workfile.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Materials)

 --
Max Paint Supply Amt Used Cnt

The total number of claims/appraisals where the Maximum Paint Supply Amount was reached.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Materials)

 --
Paint Supplies % of Total Repair Cost

Total dollars spent on paint supplies as a percent of the Total Cost of Repairs.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Materials)

 Paint Supply Amt / Total Repair Cost
Paint Supply Amt

Total dollars for paint supplies. Equal to the sum of Paint Supply Repair Amt + Paint Supply Replace Amt where less than or equal to the Maximum Paint Supply Amt.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Materials)

 --
Paint Supply Claim Cnt

Total number of claims/appraisals where the Paint Supply Amt is not equal to $0.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Materials)

 --
Paint Supply Hrs

Total number of labor hours for paint supply.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Materials)

 Paint Supply Repair Hrs + Paint Supply Replace Hrs
Paint Supply Repair Amt

The total dollars for paint supplies associated with estimate lines where there is refinish time and the labor operation is repair or align.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Materials)

 --
Paint Supply Repair Hrs

Total labor hours for Paint Supply Labor Category, where labor operation = Repair. This number is essentially equal to Paint Repair Hrs.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Materials)

 --
Paint Supply Replace Amt

The total dollars for paint supplies associated with estimate lines where there is refinish time and the labor operation is replace, section, R&I, Sublet or None.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Materials)

 --
Paint Supply Replace Hrs

Total labor hours for Paint Supply Labor Category, where labor operation = Replace, Section, R&I, Sublet, or None. This number is essentially equal to Paint Replace Hrs.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Materials)

 --

Material Metrics

Measure Definition Formula
Avg Misc Amt per Claim

Average dollars for miscellaneous per claim. This includes any items where “Sublet” is the chosen labor operation, and the part type is “None”. Also includes any non-towing, non-storage, or non-EPC charges entered as “Other Charges” in Pathways.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Other)

 Misc Amt / Claim Cnt
Avg Storage Amt

Average dollars for storage for claims/appraisals that included storage.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Other)

 Storage Amt / Storage Claim Cnt
Avg Towing Amt

Average dollars for towing for claims/appraisals that included towing.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Other)

 Towing Amt / Towing Claim Cnt
Hazardous Waste Amt

Total dollars for hazardous waste removal (EPC).

(Folder Path in CCC ONE® Metrics > Collision Estimating > Other)

 --
Hazardous Waste Claim Cnt

The total number of claims/appraisals where the Hazardous Waste Amt is not equal to $0. Used as denominator to determine average hazardous waste amount.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Other)

 --
Misc % of Total Repair Cost

Total dollars spent on miscellaneous items as a percent of the Total Cost of Repairs.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Other)

 Misc Amt / Total Repair Cost
Misc Amt Total dollars for miscellaneous amounts. This includes any items where “Sublet” is the chosen labor operation, and the part type is “None”. Also includes any non-towing, non-storage, or non-EPC charges entered as “Other Charges” in Pathways. (Folder Path in CCC ONE® Metrics > Collision Estimating > Other) --
Other % of Total Repair Cost

The percentage of total repair dollars not attributed to labor, parts, miscellaneous, towing, and storage. This will primarily represent any overall pretax discount and hazardous waste amount.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Other)

 100% - (Sheet Metal Lbr % Total Repair Cost + Frame Lbr % Total Repair Cost + Mech Lbr % Total Repair Cost + Paint Lbr % Total Repair Cost + UserDef Lbr % Total Repair Cost + Paint Supplies % Total Repair Cost + OEM Parts % Total Repair Cost + Optional OEM % Total Repair Cost + AM Parts % Total Repair Cost + Recycled % Total Repair Cost + RO Parts % Total Repair Cost + Towing % Total Repair Cost + Storage % Total Repair Cost + Misc % Total Repair Cost)
Storage % of Total Repair Cost

Total dollars for storage as a percent of the total cost of repairs.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Other)

 Storage Amt / Total Repair Cost
Storage Amt

Total dollars for storage.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Other)

 --
Storage Claim Cnt

The total number of claims/appraisals where the Storage Amt is not equal to $0. Used as denominator to determine average storage amount.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Other)

 --
Towing % of Total Repair Cost

Total dollars for towing as a percent of the total cost of repairs.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Other)

 --
Towing Amt

Total dollars for towing.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Other)

 --
Towing Claim Cnt

The total number of claims/appraisals where the Towing Amt is not equal to $0. Used as denominator to determine average towing amount.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Other)

 --
Vehicle Odometer

The sum of all individual vehicle odometers.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Other)

 --
Vehicle Odometer Avg

The average mileage per vehicle.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Other)

 --
Vehicle Odometer Claim Cnt

The total number of claims/appraisals where the vehicle odometer is not null.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Other)

 --
Vehicle Year Num

The vehicle model year for the loss vehicle as specified on the appraisal.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Other)

 --
Vehicle Year Avg

Average vehicle model year.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Other)

 Vehicle Year / Vehicle Cnt

Other Metrics

Measure Definition Formula
Avg # of Parts Replaced per Claim

Average number of parts replaced per claim.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts)

 (OEM Part Cnt + Optional OEM Part Cnt + AM Part Cnt + Recycled Part Cnt + RO Part Cnt) / Claim Cnt
Avg Parts Amt per Claim

Average dollars spent on replacement parts per claim.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts)

 (OEM Part Amt + Optional OEM Part Amt + AM Part Amt + Recycled Part Amt + RO Part Amt) / Claim Cnt
Avg Parts Amt per Claim - Driveable

Average dollars spent on replacement parts per claim where the vehicle is flagged as driveable.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts)

 ((OEM Part Amt + Optional OEM Part Amt + AM Part Amt + Recycled Part Amt + RO Part Amt) / Claim Cnt) where Vehicle Driveable Flag = Driveable
Avg Parts Amt per Claim - Non-Driveable

Average dollars spent on replacement parts per claim where the vehicle is flagged as non-driveable.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts)

 ((OEM Part Amt + Optional OEM Part Amt + AM Part Amt + Recycled Part Amt + RO Part Amt) / Claim Cnt) where Vehicle Driveable Flag = Non-Driveable
Avg Price per Part

Average dollars spent per replaced part.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts)

 (OEM Part Amt + Optional OEM Part Amt + AM Part Amt + Recycled Part Amt + RO Part Amt) / (OEM Part Cnt + Optional OEM Part + AM Part Cnt + Recycled Part Cnt + RO Part Cnt)
Glass Subtotal Amt

Pathways 4.1 will include a separate subtotal for glass and its associated sales tax. The Glass Subtotal Amt is included in the Total Cost of Repairs (Total Repair Cost) and the Net Cost of Repairs amounts. Non-Pathways appraisals and Pathways appraisals prior to version 4.1 will show $0 for this amount.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts)

 --
Glass Subtotal Claim Cnt

Total count of claims/appraisals where a subtotal for glass and its associated sales tax are displayed as part of the Pathways® appraisal subtotals. Non-Pathways appraisals and Pathways appraisals prior to version 4.1 will show 0 for this amount.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts)

 --
Parts % of Total Repair Cost

Total dollars spent on replaced parts as a percent of the Total Cost of Repairs.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts)

 (OEM Part Amt + Optional OEM Part Amt + AM Part Amt + Recycled Part Amt + RO Part Amt) / Total Repair Cost
Total Part Amt

Total dollars spent on replaced parts in completed estimates and supplements.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts)

 OEM Part Amt + Optional OEM Part Amt + AM Part Amt + Recycled Part Amt + RO Part Amt
Total Part Cnt

Total number of replaced parts included in completed estimates and supplements.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts)

 OEM Part Cnt + Optional OEM Part Cnt + AM Part Cnt + Recycled Part Cnt + RO Part Cnt
Year Ago Avg # of Parts Replaced per Claim

Average number of parts replaced per claim for the year ago period specified – i.e. if the period on the report is “May 2004”, the “Year Ago..” metric would provide the results for “May 2003”.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts)

 (OEM Part Cnt + Optional OEM Part Cnt + AM Part Cnt + Recycled Part Cnt + RO Part Cnt) / Claim Cnt

Parts Metrics

Measure Definition Formula
% of AM Parts with Notif

Number of times an appraiser was notified of the availability of an aftermarket part and purchased the part as a percentage of the total number of replaced aftermarket parts.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 AM Part Notif Cnt / AM Part Cnt
% of Claims with AM Parts

Total number of claims/appraisals that include one or more aftermarket (AM) parts as a percentage of the total number of claims/appraisals.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 AM Claim Cnt / Claim Cnt
% of Claims with Optional OEM Parts

Total number of claims/appraisals that include one or more Optional OEM parts as a percentage of the total number of claims/appraisals.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non- OEM)

 Optional OEM Claim Cnt / Claim Cnt
% of Claims with Recycled Parts

Total number of claims/appraisals that include one or more recycled parts as a percentage of the total number of Claims/appraisals.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 Recycled Claim Cnt / Claim Cnt
% of Claims with RO Parts

Total number of claims/appraisals that include one or more reconditioned/recored (RO) parts as a percentage of the total number of Claims/appraisals.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 RO Claim Cnt / Claim Cnt
% of Claims with RPS Parts

Total number of claims/appraisals that include one or more recycled parts sourced using RPS as a percentage of the total number of Claims/appraisals.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 RPS Claim Cnt / Claim Cnt
% of Recycled Part Amt RPS Sourced

Total dollars for recycled parts sourced using RPS as a percentage of the total dollars spent on recycled parts.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 RPS Part Amt / Recycled Part Amt
% of Recycled Part Cnt RPS Sourced

Total count of recycled parts sourced using RPS as a percentage of the total count of recycled parts replaced.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 RPS Part Cnt / Recycled Part Cnt
% of Recycled Parts with Notif

Number of times an appraiser was notified of the availability of a recycled part (via RPS or Auto-Compare) as a percentage of the total number of replaced recycled parts.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 Recycled Part Notif Cnt / Recycled Part Cnt
AM % of Part Amt

Total dollars spent on aftermarket (AM) parts as a percent of the total dollars spent on replaced parts.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 AM Part Amt / (OEM Part Amt + Optional OEM Part Amt + AM Part Amt + Recycled Part Amt + RO Part Amt)
AM % of Part Cnt

Total count of aftermarket parts as a percent of the total number of replaced parts.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 AM Part Cnt / (OEM Part Cnt + Optional OEM Part Cnt + AM Part Cnt + Recycled Part Cnt + RO Part Cnt)
AM Claim Cnt

Total number of claims/appraisals where the total dollars for replaced aftermarket parts (AM Part Amt) is not equal to $0.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 --
AM Comparable Part Amt

Total dollars for comparable OEM parts at the manufacturer’s list price for replaced aftermarket parts.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 --
AM Notif Acceptance %

Number of times an appraiser purchased an aftermarket part as a percentage of the number of times he/she was notified of the availability of an aftermarket part. Pathways appraisals that predate version 4.1 and non-Pathways appraisals will always set this value to “0”.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 AM Part Notif Used Cnt / AM Part Notif Cnt
AM Part Amt

Total dollars for new parts from a source other than the original equipment manufacturer that were replaced in completed estimates and supplements. (Also includes all parts with part type = tire).

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

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AM Part Amt Driveable

AM Part Amount where the vehicle is flagged as driveable.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 AM Part Amt where Vehicle Driveable Flag = Driveable
AM Part Amt Non-Driveable

AM Part Amount where the vehicle is flagged as non-driveable.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 AM Part Amt where Vehicle Driveable Flag = Non-Driveable
AM Part Cnt

Total number of new parts from a source other than the original equipment manufacturer that were replaced in completed estimates and supplements. (Includes all parts with part type = tire).

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

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AM Part Notif Cnt

The total number of times the appraiser was notified of the availability of an aftermarket part. Pathways appraisals that predate version 4.1 and non-Pathways appraisals will always set this value to “0”.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

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AM Part Notif Used Cnt

The total number of times the appraiser inserted the aftermarket part into the estimate or supplement when notified of the availability of an aftermarket part. Pathways appraisals that predate version 4.1 and non-Pathways appraisals will always set this value to “0”.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

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AM Parts % of Total Repair Cost

Total dollars spent on aftermarket (AM) parts as a percent of the Total Cost of Repairs.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 AM Part Amt / Total Repair Cost
AM Variance %

The average percentage saved through the use of aftermarket (AM) parts versus the OEM comparable parts.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 (AM Comparable Part Amt – AM Part Amt) / AM Comparable Part Amt
AM Variance Amt

The total dollar amount of variance between aftermarket (AM) parts and comparable OEM parts at the manufacturer's list price.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 AM Comparable Part Amt – AM Part Amt
Avg Price per AM Part Average dollars spent per replaced aftermarket part. (Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM) AM Part Amt / AM Part Cnt
Avg Price per Non-OEM Part

Average dollars spent per replaced non-OEM part.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 (Optional OEM Part Amt + AM Part Amt + Recycled Part Amt + RO Part Amt) / (Optional OEM Part Cnt + AM Part Cnt + Recycled Part Cnt + RO Part Cnt)
Avg Price per Optional OEM Part

Average dollars spent per Optional OEM part.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 Optional OEM Part Amt / Optional OEM Part Cnt
Avg Price per Recycled Part

Average dollars spent per replaced recycled part.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 Recycled Part Amt / Recycled Part Cnt
Avg Price per RO Part

Average dollars spent per replaced reconditioned/other part.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 RO Part Amt / RO Part Cnt
Avg Price per RPS Part

Total dollars spent on recycled parts sourced using RPS divided by the total count of recycled parts sourced using RPS.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 RPS Part Amt / RPS Part Cnt
Avg RPS Amt per Claim with RPS Parts

Total dollars spent on recycled parts sourced using RPS per claim that included recycled parts sourced using RPS.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 RPS Part Amt / RPS Claim Cnt
Non-OEM % of Part Amt

Total dollars spent on non-OEM parts (aftermarket, reconditioned, recored, and recycled) as a percent of the total dollars spent on replaced parts. Please note that parts sourced from an OE Direct supplier will be treated as part type OEM, and not as a non-OEM part.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 (Optional OEM Part Amt + RO Part Amt + AM Part Amt + Recycled Part Amt) / (OEM Part Amt + Optional OEM Part Amt + AM Part Amt + Recycled Part Amt + RO Part Amt)
Non-OEM Parts % of Total Repair Cost

Total dollars spent on non-OEM parts (aftermarket, reconditioned, recored, and recycled) as a percent of the Total Cost of Repairs.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 (Optional OEM Part Amt + RO Part Amt + AM Part Amt + Recycled Part Amt) / Total Repair Cost
Optional OEM % of Part Amt

Total dollars spent on Optional OEM parts as a percent of the total dollars spent on replaced parts. Please note that parts sourced from an OE Direct supplier from the Optional OEM database in Pathways will be treated as part type OEM.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 Optional OEM Part Amt / (OEM Part Amt + Optional OEM Part Amt + AM Part Amt + Recycled Part Amt + RO Part Amt)
Optional OEM % of Part Cnt

Total count of Optional OEM parts as a percent of the total number of replaced parts. Please note that parts sourced from an OE Direct supplier from the Optional OEM database in Pathways will be treated as part type OEM.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 Optional OEM Part Cnt / (OEM Part Cnt + Optional OEM Part Cnt + AM Part Cnt + Recycled Part Cnt + RO Part Cnt)
Optional OEM % of Total Repair Cost

Total dollars spent on Optional OEM parts as a percent of the Total Cost of Repairs. Please note that parts sourced from an OE Direct supplier from the Optional OEM database in Pathways will be treated as part type OEM.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 Optional OEM Part Amt / Total Repair Cost
Optional OEM Claim Cnt

Total number of claims/appraisals where the Optional OEM Part Amt is not equal to $0. Please note that parts sourced from an OE Direct supplier from the Optional OEM database in Pathways will be treated as part type OEM.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

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Optional OEM Comparable Part Amt

Total dollars for comparable Optional OEM parts at the manufacturer’s list price for replaced optional OEM parts.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

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Optional OEM Part Amt

Total dollars for replaced Optional OEM parts on completed estimates and supplements. Please note that parts sourced from an OE Direct supplier from the Optional OEM database in Pathways will be treated as part type OEM.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

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Optional OEM Part Amt - Driveable

Total dollars for replaced Optional OEM parts on completed estimates and supplements for only claims reports as Drivable. Please note that parts sourced from an OE Direct supplier from the Optional OEM database in Pathways will be treated as part type OEM.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

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Optional OEM Part Amt - Non Driveable

Total dollars for replaced Optional OEM parts on completed estimates and supplements for only claims reports as Non Drivable. Please note that parts sourced from an OE Direct supplier from the Optional OEM database in Pathways will be treated as part type OEM.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

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Optional OEM Part Cnt

Total number of Optional OEM parts replaced on completed estimates and supplements. Please note that parts sourced from an OE Direct supplier from the Optional OEM database in Pathways will be treated as part type OEM.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 --
Optional OEM Variance %

The average percentage saved through the use of Optional OEM parts versus comparable OEM parts.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 (Optional OEM Comparable Part Amt - Optional OEM Part Amt) / Optional OEM Comparable Part Amt
Optional OEM Variance Amt

The total dollar amount of variance between optional OEM parts and comparable OEM parts at the manufacturer’s list price.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 Optional OEM Comparable Part Amt - Optional OEM Part Amt
Recycled % of Part Amt

Total dollars spent on recycled parts as a percent of the total dollars spent on replaced parts.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 Recycled Part Amt / (OEM Part Amt + Optional OEM Part Amt + AM Part Amt + Recycled Part Amt + RO Part Amt)
Recycled % of Part Count

Total count of recycled parts as a percent of the total number of replaced parts.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 Recycled Part Cnt / (OEM Part Cnt + Optional OEM Part Cnt + AM Part Cnt + Recycled Part Cnt + RO Part Cnt)
Recycled Claim Cnt

Total number of claims/appraisals where the total dollars for replaced recycled parts (Recycled Part Amt) is not equal to $0.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

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Recycled Notif Acceptance %

Number of times an appraiser purchased a recycled part as a percentage of the number of times he/she was notified of the availability of a recycled part (via RPS). Non-Pathways appraisal will always set this value to “0” as this data is not available in the EMS.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 Recycled Part Notif Used Cnt / Recycled Part Notif Cnt
Recycled Part Amt

Total dollars for replaced recycled (LKQ) parts.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

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Recycled Part Amt - Driveable

Total dollars for replaced recycled (LKQ) parts where the vehicle was flagged as driveable.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 Recycled Part Amt where Vehicle Driveable Flag = Driveable
Recycled Part Amt - Non- Driveable

Total dollars for replaced recycled (LKQ) parts where the vehicle was flagged as non-driveable.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 Recycled Part Amt where Vehicle Driveable Flag = Non-Driveable
Recycled Part Cnt

Total number of used or salvaged (LKQ) parts that were replaced in completed estimates and supplements.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 --
Recycled Part Notif Cnt

The total number of times the appraiser was notified of the availability of a recycled part (via RPS). Non-Pathways appraisal will always set this value to “0” as this data is not available in the EMS.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

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Recycled Part Notif Used Cnt

The total number of times the appraiser inserted the recycled part into the estimate or supplement when notified of the availability of a recycled part. Non-Pathways appraisal will always set this value to “0” as this data is not available in the EMS.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

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Recycled Parts % of Total Repair Cost

Total dollars spent on recycled parts as a percent of the Total Cost of Repairs.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 Recycled Part Amt / Total Repair Cost
RO % of Part Amt

Total dollars spent on reconditioned/recored parts as a percent of the total dollars spent on replaced parts.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 RO Part Amt / (OEM Part Amt + Optional OEM Part Amt + AM Part Amt + Recycled Part Amt + RO Part Amt)
RO % of Part Count

Total number of replaced reconditioned parts as a percent of the total count of all replaced parts.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 RO Part Cnt / (OEM Part Cnt + Optional OEM Part Cnt + AM Part Cnt + Recycled Part Cnt + RO Part Cnt
RO Claim Cnt

Total number of claims/appraisals where the total dollars for reconditioned/recored parts (RO Part Amt) is not equal to $0.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

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RO Comparable Part Amt

Total dollars for comparable OEM parts at the manufacturer’s list price for replaced reconditioned/recored parts.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

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RO Part Amt

Total dollars for replaced reconditioned/recored parts.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

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RO Part Amt - Driveable

Total dollars for replaced reconditioned/recored parts where the vehicle was flagged as driveable.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 RO Part Amt where Vehicle Driveable Flag = Driveable
RO Part Amt - Non-Driveable

Total dollars for replaced reconditioned/recored parts where the vehicle was flagged as non-driveable.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 RO Part Amt where Vehicle Driveable Flag = Non-Driveable
RO Part Cnt

Total number of reconditioned/ recored parts replaced in completed estimates and supplements.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 --
RO Parts % of Total Repair Cost

Total dollars spent on reconditioned/other parts as a percent of the Total Cost of Repairs.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 RO Part Amt / Total Repair Cost
RO Variance %

The average percentage saved through the use of reconditioned/recored parts versus the OEM comparable parts.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 (RO Comparable Part Amt – RO Part Amt) / RO Comparable Part Amt
RO Variance Amt

The total dollar amount of variance between reconditioned/recored parts and comparable OEM parts at the manufacturer’s list price.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 RO Comparable Part Amt - RO Part Amt
RPS % of Part Amt

Total dollars spent on Recycled parts sourced by CCC as a percent of the total dollars spent on replaced parts.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 RPS Part Amt / (OEM Part Amt + AM Part Amt + Recycled Part Amt + RO Part Amt + Opt OEM Part Amt)
RPS Claim Cnt

Total number of claims/appraisals where the total dollars for recycled parts sourced using RPS (RPS Part Amt) is not equal to $0.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

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RPS Part Amt

Total dollars for recycled parts sourced using RPS.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

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RPS Part Cnt

Total count of replaced recycled parts sourced using RPS.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

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Tire Claim Cnt

The total count of claims where the “Tire Part Amt” is not equal to $0.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

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Tire Part Amt

The total dollars for parts entered with part type = TIRE. These TIRE parts are included in the overall AM Part Amt.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

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Tire Part Cnt

The total count of parts entered with part type = TIRE. These TIRE parts are included in the overall AM Part Cnt.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

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Year Ago AM % of Part Amt

Total dollars spent on aftermarket (AM) parts as a percent of the total dollars spent on replaced parts for the year ago period specified – i.e. if the period on the report is “May 2004”, the “Year Ago..” metric would provide the results for “May 2003”.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 AM Part Amt / (OEM Part Amt + Optional OEM Part Amt + AM Part Amt + Recycled Part Amt + RO Part Amt)
Year Ago Non-OEM % of Part Amt

Total dollars spent on non-OEM parts (aftermarket, reconditioned, recored, and recycled) as a percent of the total dollars spent on replaced parts for the year ago period specified – i.e. if the period on the report is “May 2004”, the “Year Ago..” metric would provide the results for “May 2003”.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 (Optional OEM Part Amt + RO Part Amt + AM Part Amt + Recycled Part Amt) / (OEM Part Amt + Optional OEM Part Amt + AM Part Amt + Recycled Part Amt + RO Part Amt)
Year Ago Optional OEM % of Part Amt

Total dollars spent on Optional OEM parts as a percent of the total dollars spent on replaced parts for the year ago period specified – i.e. if the period on the report is “May 2004”, the “Year Ago..” metric would provide the results for “May 2003”.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 Optional OEM Part Amt / (OEM Part Amt + Optional OEM Part Amt + AM Part Amt + Recycled Part Amt + RO Part Amt)
Year Ago Recycled % of Part Amt

Total dollars spent on recycled parts as a percent of the total dollars spent on replaced parts for the year ago period specified – i.e. if the period on the report is “May 2004”, the “Year Ago..” metric would provide the results for “May 2003”.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 Recycled Part Amt / (OEM Part Amt + Optional OEM Part Amt + AM Part Amt + Recycled Part Amt + RO Part Amt)
Year Ago RO % of Part Amt

Total dollars spent on reconditioned/recored parts as a percent of the total dollars spent on replaced parts for the year ago period specified – i.e. if the period on the report is “May 2004”, the “Year Ago..” metric would provide the results for “May 2003”.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > Non-OEM)

 RO Part Amt / (OEM Part Amt + Optional OEM Part Amt + AM Part Amt + Recycled Part Amt + RO Part Amt)

Parts Metrics, Non-OEM

Measure Definition Formula
% of Claims with OEM at List Price

Total number of claims/appraisals that include one or more OEM parts at list price as a percentage of the total number of claims/appraisals that include one or more OEM parts.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

 OEM List Claim Cnt / OEM Claim Cnt
% of Claims with OEM Discount

Total number of claims/appraisals that include one or more discounted OEM parts as a percent of the total number of claims/appraisals that include one or more OEM parts.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

 OEM Discounted Claim Cnt / OEM Claim Cnt
% of Claims with OEM Markup

Total number of claims/appraisals that include one or more OEM parts marked up from list price as a percentage of the total number of claims/appraisals that include one or more OEM parts.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

 OEM MarkedUp Claim Cnt / OEM Claim Cnt
% of Claims with OEM Parts

Total number of claims/appraisals that include one or more OEM parts as a percentage of the total number of claims/appraisals.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

 OEM Claim Cnt / Claim Cnt
% of OEM Parts at List Price

Total number of OEM parts purchased at list price as a percentage of the total number of OEM parts (includes list, discounted, and marked-up).

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

 OEM List Part Cnt / OEM Part Cnt
% of OEM Parts with Discount Total number of discounted OEM parts as a percentage of the total number of OEM parts (includes list, discounted, and marked-up). OEM Discounted Part Cnt / OEM Part Cnt
% of OEM Parts with Markup Total number of OEM parts marked up from list price as a percentage of the total number of OEM parts (includes list, discounted, and marked-up). OEM MarkedUp Part Cnt / OEM Part Cnt
Avg OEM Discount Amt

Average discount amount for OEM parts purchased at a discount.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

 (OEM Pre-Discounted Part Amt – OEM Discounted Part Amt) / OEM Discounted Part Cnt
Avg Price per OEM at Discount

Average dollars spent per replaced OEM part purchased with a discount taken.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

 OEM Discounted Part Amt / OEM Discounted Part Cnt
Avg Price per OEM at Markup

Average dollars spent per replaced OEM part purchased with a markup applied.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

 OEM MarkedUp Part Amt / OEM MarkedUp Part Cnt
Avg Price per OEM List Part

Average dollars spent per replaced OEM part purchased at list price.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

 OEM List Part Amt / OEM List Part Cnt
Avg Price per OEM Part

Average dollars spent per replaced OEM part.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

 OEM Part Amt / OEM Part Cnt
OEM % of Part Amt

Total dollars spent on OEM parts as a percent of the total dollars spent on replaced parts. Please note that parts sourced from OE Direct supplier will be treated as part type OEM.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

 OEM Part Amt / (OEM Part Amt + Optional OEM Part Amt + AM Part Amt + Recycled Part Amt + RO Part Amt)
OEM % of Part Count Total count of OEM parts as a percent of the total number of replaced parts. Please note that parts sourced from OE Direct supplier will be treated as part type OEM. OEM Part Cnt / (OEM Part Cnt + Optional OEM Part Cnt + AM Part Cnt + Recycled Part Cnt + RO Part Cnt)
OEM Claim Cnt

Total number of claims/appraisals where the OEM Part Amt is not equal to $0. (

Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

 OEM Part Amt = (OEM List Part Amt + OEM MarkedUp Part Amt + OEM Discounted Part Amt)
OEM Discount %

The average percentage discount subtracted from OEM parts where a discount was applied.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

 (OEM Pre-Discounted Part Amt – OEM Discounted Part Amt) / OEM Pre-Discounted Part Amt
OEM Discount Amt

The total dollar amount of variance for OEM parts between the manufacturer's list price for OEM parts and the discounted price for parts discounted from the manufacturer's list price.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

 OEM Pre-Discounted Part Amt – OEM Discounted Part Amt
OEM Discounted Claim Cnt

Total number of claims/appraisals where the total dollars for replaced OEM parts purchased at a discount from the manufacturer’s list price is not equal to $0.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

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OEM Discounted Part Amt

Total dollars for replaced OEM parts purchased at a discount from the manufacturer’s list price.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

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OEM Discounted Part Cnt

Total number of replaced OEM parts purchased at a discount from the manufacturer’s list price.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

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OEM List Claim Cnt

Total number of claims/appraisals where the total dollars for replaced OEM parts purchased at manufacturer’s list price is not equal to $0.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

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OEM List Part Amt

Total dollars for replaced OEM parts purchased at manufacturer’s list price.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

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OEM List Part Cnt

Total number of replaced OEM parts purchased at manufacturer’s list price.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

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OEM MarkedUp Claim Cnt

Total number of claims/appraisals where the total dollars for replaced OEM parts purchased at a markup from the manufacturer’s list price is not equal to $0.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

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OEM MarkedUp Part Amt

Total dollars for replaced OEM parts purchased at a markup from the manufacturer’s list price.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

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OEM MarkedUp Part Cnt

Total number of replaced OEM parts purchased at a markup from the manufacturer’s list price.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

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OEM Markup %

The average percentage markup added to OEM parts where a markup was applied.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

 (OEM MarkedUp Part Amt - OEM PreMarkedUp Part Amt) / OEM PreMarkedUp Part Amt
OEM Markup Amt

The total dollar amount of variance for OEM parts between the manufacturer's list price for OEM parts and the marked up price for parts marked up from the manufacturer's list price.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

 OEM MarkedUp Part Amt - OEM PreMarkedUp Part Amt
OEM Part Amt

Total dollars for replaced OEM parts on completed estimates and supplements (equal to the sum of OEM List Part Amt + OEM MarkedUp Part Amt + OEM Discounted Part Amt).

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

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OEM Part Amt - Driveable

Total dollars for replaced OEM parts on completed estimates and supplements where the vehicle was flagged as driveable.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

 OEM Part Amt where Vehicle Driveable Flag = Driveable
OEM Part Amt - Non-Driveable

Total dollars for replaced OEM parts on completed estimates and supplements where the vehicle was flagged as non-driveable.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

 OEM Part Amt where Vehicle Driveable Flag = Non-Driveable
OEM Part Cnt

Total number of OEM parts replaced on completed estimates and supplements.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

 OEM List Part Cnt + OEM MarkedUp Part Cnt + OEM Discounted Part Cnt).
OEM Parts % of Total Repair Cost

Total dollars spent on OEM parts as a percent of the Total Cost of Repairs.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

 OEM Part Amt / Total Repair Cost
OEM PreDiscounted Part Amt

Total pre-discount dollars for replaced OEM parts discounted from manufacturer’s list price.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

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OEM PreMarkedUp Part Amt

Total pre-markup dollars for replaced OEM parts marked-up from manufacturer’s list price.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

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Year Ago OEM % of Part Amt

Total dollars spent on OEM parts as a percent of the total dollars spent on replaced parts for the year ago period specified – i.e. if the period on the report is “May 2004”, the “Year Ago..” metric would provide the results for “May 2003”.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Parts > OEM)

 OEM Part Amt / (OEM Part Amt + Optional OEM Part Amt + AM Part Amt + Recycled Part Amt + RO Part Amt)

Parts Metrics, OEM

Measure Definition Formula
% of Claims flagged Total Loss

Count of claims/appraisals that were flagged as total loss as a percent of the total volume of claims/appraisals.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

 (Claim Cnt where Vehicle Conditions = Total Loss) / (Claim Cnt of All Vehicle Conditions)
% of Claims flagged Catastrophe

Count of claims/appraisals that were flagged as related to a catastrophe as a percent of the total volume of claims/appraisals.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

 (Claim Cnt where Catastrophe Indicator = Catastrophe) / Claim Cnt
% of Claims with Changed Assignment Type

Count of claims/appraisals where the assignment type (appraise only, repair with owner okay, etc.) sent out with the original assignment changed after generation of estimate or supplement as a percent of the total count of claims/appraisals.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

 Asgn Work Type Changed Claim Cnt / Claim Cnt
% of Claims with Insurer Prepaid Amt

Number of claims/appraisals in which dollars for insurer prepaid amt has been specified as a percentage of the total number of claims/appraisals.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

 Insurer Prepaid Amt Claim Cnt / Claim Cnt
% of Claims with Supplement(s) Number of claims/appraisals with one or more supplements as a percent of the total count of claims/appraisals. (Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity) Claim with Supplement Cnt / Claim Cnt
7 Years & Older Age Group % of Claim Cnt

Number of claims/appraisals with vehicle model year aged seven years or older than estimate complete date as a percentage of the total count of claims/appraisals.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

 (Claim Cnt where Vehicle Age Group = 7 Years & Older) / (Claim Cnt where Vehicle Age Group is not equal to Unknown)
Asgn Work Type Changed Claim Cnt

Count of claims/appraisals where the assignment type (appraise only, repair with owner okay, etc.) sent out with the original assignment changed after generation of estimate or supplement.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

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Catastrophe Claim Cnt

Total number of claims/appraisals where the claim is flagged as related to a catastrophe.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

 Claim Cnt where Catastrophe Indicator = Catastrophe
CCC Regional Value Claim Cnt

The total number of claims/appraisals that have a Regional Value that is greater than $0.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

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Claim Cnt

Total number of appraisals generated. Replaces the metric formerly listed as “Estimate Cnt”.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

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Claim With Supplement Cnt

The count of claims/appraisals where at least one supplement was generated from the original estimate of record.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

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Collision % of Claim Vol

The count of claims/appraisals where the loss category is collision as a percent of the total claim cnt.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

 (Claim Cnt where Loss Category = Collision) / (Claim Cnt)
Domestic % of Claim Vol

The count of claims where the source is Domestic as a percent of the total claims.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

 (Claim Cnt where Vehicle Source = Domestic) / (Claim Cnt where Vehicle Source = Asian, Domestic or European)
Front Impacts % of Claim Vol

The count of claims/appraisals where the primary impact point is a front impact as a percent of the total claim cnt.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

 (Claim Cnt where Primary Impact Point = Right Front, Right Front Pillar, Left Front Pillar, Left Front or Front) / (Claim Cnt)
Insurer Prepaid Claim Cnt

Total number of claims/appraisals where the total dollars for insurer prepaid amt is not equal to $0. For Pathways appraisals that predate version 4.1 or non-Pathways appraisals, this field will be set to $0.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

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Light Truck % of Claim Vol

The count of claims/appraisals where the body category is Truck as a percent of the total claim cnt.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

 (Claim Cnt where Vehicle Body Category = Truck) / (Claim Cnt where Type = Utility Vehicle, Car, Pickup, Van or Motorcycle)
Motorcycle % of Claim Cnt

The count of claims/appraisals where the vehicle type is motorcycle as a percent of the total claim cnt.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

 (Claim Cnt where Type = Motorcycle) / (Claim Cnt where Type = Utility Vehicle, Car, Pickup, Van or Motorcycle)
Net Cost Of Repair Claim Cnt

Total count of claims where the Net Cost of Repair Amt is not equal to $0.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

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Non-Catastrophe Claim Cnt

Total number of claims/appraisals where the claim is not flagged as related to a catastrophe.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

 Claim Cnt where Catastrophe Indicator = Non-Catastrophe
Non-Driveable % of Claim Cnt

The count of claims/appraisals where the vehicle is not driveable as a percent of the total claim cnt.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

 (Claim Cnt where Driveable Flag = Driveable) / (Claim Cnt where Driveable Flag = Driveable or Non-Driveable)
Supplement % of Claim Cnt

Count of supplements as a percent of the total count of estimates.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

 Supplement Cnt / Claim Cnt
Supplement Appraiser Diff Cnt

Total number of supplements where the appraiser for the original estimate is different than the appraiser for the supplement. (At the individual file level, the value is 0 or 1. Value=1 indicates that appraiser writing supplement is different than for the original estimate. Value=0 if the appraiser is the same for both estimate and supplement.) Note that all data for a vehicle appraisal will be tied back to the appraiser generating the original estimate of record. This metric can be used to determine what count of the supplements generated for given appraiser’s estimates are generated by a different appraiser.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

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Supplement Cnt

The count of supplements generated on that appraisers' estimates, regardless of whether he/she generated the supplements or not. This same metric is available on the "Supplement Analysis Report" - and represents a slightly different value - here it is the count of supplements generated by the 'File Appraiser' regardless of whether he/she generated the original estimate.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

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SUV % of Claim Vol

The count of claims/appraisals where the vehicle type is SUV as a percent of the total claim cnt.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

 (Claim Cnt where Vehicle Type = SUV) / (Claim Cnt where Type = Utility Vehicle, Car, Pickup, Van or Motorcycle)
Total Loss Appraisal Cnt

The total count of appraisals where the Vehicle Conditions = Total Loss.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

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Vehicle Cnt

Total count of appraisals where the vehicle model year was valid.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

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Year Ago % of Claims flagged Total Loss

Count of claims/appraisals that were flagged as total loss as a percent of the total volume of claims/appraisals for the year ago period specified – i.e. if the period on the report is “May 2004”, the “Year Ago..” metric would provide the results for “May 2003”.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

 (Claim Cnt where Vehicle Conditions = Total Loss) / (Claim Cnt of All Vehicle Conditions)
Year Ago Claim Cnt

Total number of appraisals generated for the year ago period specified – i.e. if the period on the report is “May 2004”, the “Year Ago..” metric would provide the results for “May 2003”.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

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Year Ago Claim With Supplement Cnt

The count of claims/appraisals where at least one supplement was generated from the original estimate of record for the year ago period specified – i.e. if the period on the report is “May 2004”, the “Year Ago..” metric would provide the results for “May 2003”.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

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Year Ago Light Truck % of Claim Vol

(Claim Cnt where Vehicle Body Category = Truck) / (Claim Cnt where Type = Utility Vehicle, Car, Pickup, Van or Motorcycle)for the year ago period specified – i.e. if the period on the report is “May 2004”, the “Year Ago..” metric would provide the results for “May 2003”.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

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Year Ago Supplement Cnt

Total number of supplements generated by the appraiser either on his/her own original estimates or on other appraisers’ original estimates for the year ago period specified – i.e. if the period on the report is “May 2004”, the “Year Ago..” metric would provide the results for “May 2003”.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Productivity)

 --

Productivity Metrics

Measure Definition Formula
Avg CCC Regional Value Amt

The average expected retail value of a typically-equipped vehicle with average mileage, in dealer ready condition, in a given geographical region.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 --
Avg Net Cost of Repairs

Average cost per claim, including all estimate and supplement dollars, all allowance amounts, betterment, deductible, and related prior damage amounts. The Avg Net Cost of Repairs as captured for reporting does NOT subtract out the insurer prepaid amount and glass subtotal amount.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 Net Cost of Repair Amt / Claim Cnt
Avg Severity

Average cost per claim, including all estimate and supplement dollars, all allowance amounts, and excluding betterment amounts.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 (Total Repair Cost + Allowance Amt - Betterment Amt) / Claim Cnt
Avg Supplement Amt per Claim

The average dollars from supplemental changes to the original estimate of record per claim.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 Supplement Amt / Claim Cnt
Avg Supplement Amt per Claim with Supplement

The average dollars from supplemental changes to the original estimate of record per claim where one or more supplements has been generated.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 Supplement Amt / Claim With Supplement Cnt
Avg Tax Amt per Claim

Average dollars for sales tax per claim.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 Tax Amt / Claim Cnt
Avg Total Cost of Repairs

Average cost per claim, including all estimate and supplement dollars.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 Total Repair Cost / Claim Cnt
Avg Total Loss Threshold Amt

The average total loss threshold dollar amount for claims that have a total loss threshold amount.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 Total Loss Threshold Amt / Total Loss Threshold Claim Cnt
Catastrophe Avg Total Cost of Repairs The average total repair cost of claims/appraisals where the claim is flagged as related to a catastrophe. (Total Repair Cost / Claim Cnt) where Catastrophe Indicator = Catastrophe
CCC Regional Value Amt

The expected retail value of a typically-equipped vehicle with average mileage, in dealer ready condition, in a given geographical region.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

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Collision Avg Severity The average severity of claims/appraisals where the loss category was “Collision”. (Folder Path in CCC ONE® Metrics > Collision Estimating > Severity) (Total Repair Cost - Betterment Amt + Allowance Amt) / Claim Cnt where Loss Category = Collision
Collision Avg Severity - Driveable

The average severity of claims/appraisals where the loss category was “Collision” and the vehicle was flagged as driveable.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 ((Total Repair Cost - Betterment Amt + Allowance Amt) / Claim Cnt) where Loss Category = Collision and Vehicle Driveable Flag = Driveable
Collision Avg Severity - Non-Driveable

The average severity of claims/appraisals where the loss category was “Collision” and the vehicle was flagged as non-driveable.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 ((Total Repair Cost - Betterment Amt + Allowance Amt) / Claim Cnt) where Loss Category = Collision and Vehicle Driveable Flag = Non-Driveable
Collision Avg Total Cost of Repairs

The average total repair cost of claims/appraisals where the loss category was “Collision”.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 (Total Repair Cost) / Claim Cnt where Loss Category = Collision
Comprehensive Avg Severity The average severity of claims/appraisals where the loss category was “Comprehensive”. (Folder Path in CCC ONE® Metrics > Collision Estimating > Severity) (Total Repair Cost - Betterment Amt + Allowance Amt) / Claim Cnt where Loss Category = Comprehensive
Comprehensive Avg Total Cost of Repairs

The average total repair cost of claims/appraisals where the loss category was “Comprehensive”.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 (Total Repair Cost) / Claim Cnt where Loss Category = Comprehensive
Driveable Avg Total Cost of Repairs

The average total repair cost of claims/appraisals where the vehicle is driveable.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 Total Repair Cost / (Claim Cnt where Driveable Flag = Driveable)
Estimate Amt This is the sum of PreTax Amt + Tax Amt for all claims/appraisals that are estimates (file suffix = E01). Equivalent to the Total Cost of Repairs on the print image for any non-supplement claims/appraisals. (Folder Path in CCC ONE® Metrics > Collision Estimating > Severity) --
Insurer Prepaid Amt

Total dollars specified as prepaid by the insurer to the vehicle owner, i.e. the dollar amount that should be deducted from the total cost of repair to net the amount the repair facility should be paid directly by the insurer. For Pathways appraisals that predate version 4.1 or non-Pathways appraisals, this field will be set to 0.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

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Liability Avg Severity

The average severity of claims/appraisals where the loss category was “Liability”.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 ((Total Repair Cost - Betterment Amt + Allowance Amt) / Claim Cnt) where Loss Category = Liability
Liability Avg Total Cost of Repairs

The average total repair cost of claims/appraisals where the loss category was “Liability”.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 ((Total Repair Cost) / Claim Cnt) where Loss Category = Liability
Net Cost of Repair Amt

Net cost of repair after all adjustments for betterment, allowance, and deductible have been made. Equivalent to the Net Cost of Repairs on estimate print image.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 Total Repair Cost + Allowance Amt – Betterment Amt – Deductible Amt
Non-Catastrophe Avg Total Cost of Repairs

The average total repair cost of claims/appraisals where the claim is not flagged as related to a catastrophe.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 (Total Repair Cost / Claim Cnt) where Catastrophe Indicator = Non-Catastrophe
Non-Driveable Avg Total Cost of Repairs

The average total repair cost of claims/appraisals where the vehicle is not driveable.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 (Total Repair Cost / Claim Cnt) where Driveable Flag = Non-Driveable
PreTax Amt

The total dollar amount of completed estimates and supplements before taxes and allowance amount are added in, and before betterments are subtracted.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

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Pretax Discount Amt

The overall discount dollar amount of completed estimates and supplements before taxes and allowances are added in, and before betterments are subtracted.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

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Pretax Discount %

The percentage discount actually applied to completed estimates and supplements before sales taxes and allowances are applied.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 Pretax Discount Amt / Pretax Amt
Repair Cost % of Regional Value

Total cost of the repair as a percentage of the Regional Value amount.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 Total Repair Cost / CCC Regional Value Amt
Supplement % of Total Repair Cost

Supplement dollars as a percent of the total dollars for appraisals.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 Supplement Amt / Total Repair Cost
Supplement Amt

Total dollars for supplements written by the appraiser either on his/her own original estimates or on other appraisers’ original estimates.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

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Tax % of Total Repair Cost

Tax dollars as a percent of the total dollars for appraisals.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 Tax Amt / Total Repair Cost
Tax Amt

The total dollar amount for taxes on completed estimates and supplements.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

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Total Loss Threshold Amt

The Total Loss Threshold Amt indicates the point at which the repair cost has reached the threshold (set by the threshold percentage in the Pathways profile) of the CCC Regional Value Amt. The Total Loss Threshold Exceeded Indicator is triggered when Total Repair Cost exceeds the Total Loss Thresold Amt.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 Total Loss Threshold Amt is calculated in Pathways as: CCC Regional Value Amt X Total Loss Threshold %
Total Loss Threshold Claim Cnt

The number of claims/appraisals that have a Total Loss Threshold Amount greater than $0.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

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Total Loss Threshold %

The Total Loss Threshold Percentage is set by Insurers within the Pathways profile. It is used to determine the point at which the repair cost of the appraised vehicle has reached the upper limits of the CCC Regional Value Amt.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

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Total Repair Cost

This is the sum of PreTax Amt + Tax Amt. Equivalent to the Total Cost of Repairs on the print image.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

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Total Repair Cost per Estimate

Average cost per estimate, including all PreTax and tax dollars, prior to adjustments for betterment, allowance, and deductible.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 Estimate Amt / Claim Cnt
Total Repair Cost per Supplement

Average cost per supplement, including all PreTax and tax dollars, prior to adjustments for betterment, allowance, and deductible.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 Supplement Amt / Supplement Cnt
Year Ago Avg Severity

Average cost per claim, including all estimate and supplement dollars, all allowance amounts, and excluding betterment amounts for the year ago period specified – i.e. if the period on the report is “May 2004”, the “Year Ago..” metric would provide the results for “May 2003”.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 (Total Repair Cost + Allowance Amt - Betterment Amt) / Claim Cnt
Year Ago Avg Total Cost of Repairs

Average cost per claim, including all estimate and supplement dollars for the year ago period specified – i.e. if the period on the report is “May 2004”, the “Year Ago..” metric would provide the results for “May 2003”.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

 Total Repair Cost / Claim Cnt
Year Ago Total Repair Cost

This is the sum of PreTax Amt + Tax Amt. Equivalent to the Total Cost of Repairs on the print image for the year ago period specified – i.e. if the period on the report is “May 2004”, the “Year Ago..” metric would provide the results for “May 2003”.

(Folder Path in CCC ONE® Metrics > Collision Estimating > Severity)

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Severity Metrics